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Woocommerce ShipStation import should respect the order of the <Items> sent, not order by price

rathish-gw
First-timer

Hi Team,

Recently we have upgraded the Shipstation plugin in WooCommerce and we are facing some issues for “Mix and Match” products. We are seeing the products are not in the order that we send in to ShipStation.

For Example, A order was placed. The XML that we sent to Shipstation looks like this,

XML

sh1.png

sh2.png

sh3.png

But in the Shipstation the sorting order is different

sh4.png

I’ve already contacted WooCommerce support and they replied saying the XML we send is GOOD and for the product sort order not showing properly in Shipstation should be seen by Shipstation Support.

So, can anyone let me know how to fix this ?

 

Regards,

Rathish M

1 REPLY 1

Moderator-Davis
Moderator
Moderator

Hey there @rathish-gw

 

I'm glad you've reached out to our support team in addition to making this post! Thats absolutely the right call to make in this case.

 

Hopefully in the meantime, another community members may have a solution they can provide from their experience. 

From Moderator Davis, May the force be with you!