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ShipStation Connect not working on Mac

archaichoney
New Contributor

I am having trouble getting the ship station connect app to work on my Mac. When I open it, it immediately shuts down. I have deleted and reinstalled the app, restarted my computer, etc. I am wondering if the app has been updated for MacOS version 12.1? Anyone else with this problem? I can't ship and need to run my business. 

7 REPLIES 7

Dirtbikeguy
First-timer

same 

 

SuperMgr-Sarah
Community Manager
Community Manager

 Hello!

 

Thanks for letting us know about this. We are aware of an issue with ShipStation Connect launching unsuccessfully on MacOS 12 (Monterey) and have a new version of ShipStation Connect (still in beta) you can download to address this issue.

 

Download the new version from here: https://downloads.shipstation.com/connect/pub/mac/ShipStationConnect-universal.pkg

 

A few things to know though: 

  • You'll first need to uninstall your current version of ShipStation Connect
    Follow steps 1-4 under the Uninstall and Reinstall ShipStation Connect MacOS heading in this help article - https://help.shipstation.com/hc/en-us/articles/360025853192-Printers-Not-Showing-Up#uninstall-and-re...
  • Once you've moved all the necessary files to the trash - empty the trash
  • You can then install the new version - but you must be logged into the workstation as an admin level user, or the install will not proceed.
  • Lastly, in this new version, all of your available printers will be shared in the ShipStation Connect settings by default. This only means those printers will automatically be available to other users on your ShipStation account. If that is what you want, great! You don't need to do anything else. If not, you would need to go into the ShipStation Connect settings and uncheck the "Share" option for any printer you don't want used by other ShipStation users.

If you have any issues with this process, please contact our support team and one of our printer specialists can continue to troubleshoot with you. 

Sarah H.
Austin, Tx

Nice, this worked!

i'm having issues. i can not delete the shipstation app off my macbook nor launch it. please help!

@iamcharlieg

 

I'm sorry to hear that you're having some troubles. I saw that you have put in a support ticket and that is precisely the right thing to do! 

 

We absolutely want to assist in getting you back to shipping normally.

From Moderator Davis, May the force be with you!

jasonbam1
First-timer

This is not working.  Followed the steps and SSC use to work but for some reason it's not working.  Running Chrome 102.0.5005.61 and MacOS Monterey.

Hey there @Jasonman1, 

 

That version of Chrome and the MacOS Monterey should both be totally fine! My first recommendation would be to check that you don't accidentally have 2 or more versions of ShipStation Connect running at the same time. Additionally, a full uninstall and reinstall of ShipStation Connect may prove to work through the issue you have described. 

 

Once you've taken these steps, if you are still experiencing an issue with ShipStation Connect, I would advise getting with our support team directly so they can troubleshoot with you. 

 

I hope this helps! 🙂 

From Moderator Davis, May the force be with you!