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ShipStation Connect not working on Mac

archaichoney
First-timer

I am having trouble getting the ship station connect app to work on my Mac. When I open it, it immediately shuts down. I have deleted and reinstalled the app, restarted my computer, etc. I am wondering if the app has been updated for MacOS version 12.1? Anyone else with this problem? I can't ship and need to run my business. 

2 REPLIES 2

Dirtbikeguy
First-timer

same 

 

SuperMgr-Sarah
Community Manager
Community Manager

 Hello!

 

Thanks for letting us know about this. We are aware of an issue with ShipStation Connect launching unsuccessfully on MacOS 12 (Monterey) and have a new version of ShipStation Connect (still in beta) you can download to address this issue.

 

Download the new version from here: https://downloads.shipstation.com/connect/pub/mac/ShipStationConnect-universal.pkg

 

A few things to know though: 

  • You'll first need to uninstall your current version of ShipStation Connect
    Follow steps 1-4 under the Uninstall and Reinstall ShipStation Connect MacOS heading in this help article - https://help.shipstation.com/hc/en-us/articles/360025853192-Printers-Not-Showing-Up#uninstall-and-re...
  • Once you've moved all the necessary files to the trash - empty the trash
  • You can then install the new version - but you must be logged into the workstation as an admin level user, or the install will not proceed.
  • Lastly, in this new version, all of your available printers will be shared in the ShipStation Connect settings by default. This only means those printers will automatically be available to other users on your ShipStation account. If that is what you want, great! You don't need to do anything else. If not, you would need to go into the ShipStation Connect settings and uncheck the "Share" option for any printer you don't want used by other ShipStation users.

If you have any issues with this process, please contact our support team and one of our printer specialists can continue to troubleshoot with you. 

Sarah H.
Austin, Tx