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Glitch to report

john4
Occasional Contributor

I had one item that is back-ordered. When it was purchased with other items, I will ship the order and print the label. Then go to the shipped order and click "create another shipment" for the back ordered item. the glitch is, the order will show in the new orders for a bit, then suddenly be moved to the shipped section. No idea what would cause that to happen. i then have to restore the order to put it back. 

1 REPLY 1

Moderator-Davis
Moderator
Moderator

Hey there @john4,

 

I haven't personally heard of this type of behavior before so thank you for bringing it to our attention! If you continue to see this behavior, I would recommend reaching out to our support team as well 🙂 

 

Happy shipping! 

From Moderator Davis, May the force be with you!