Hi.. I'm having trouble getting through to support, via LIVE CHAT and
EMAIL. At my current tier, it should include all the support functions
except PHONE Support, but the support options that should be available,
are not. In a previous LIVECHAT, supp...
That's a loaded question! haha.. So IMHO, the support ecosystem is
extremely flawed in execution, it could be a relic they never really
fixed, or just haven't yet upgraded. LIVE CHAT eventually leads you to a
live person, but they make you jump throu...
We don't have a perfect solution either, but sharing our experience. We
do periodic sales campaigns, where we can ship 1,000 units in a week via
Canada post, and we get the same "Rejected by SLM Monitor" when doing an
ENDOFDAY close. We batch our clo...
Yes, i did finally find the LIVE CHAT. it magically appeared on TUESDAY
morning, in the support page. We had to scroll down DOWN, as the page is
more then one screen. it is oddly anchored to the bottom of the page (vs
at the bottom of your screen.) L...