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CUSTOM PACKING SLIPS

Dustinator
New Contributor

Hello all! I have created a custom packing slip with our logo and highlighted quantities above 1. However, when I print the orders out for the day, it only gives me the option to print one per page. It allows me to print two per page only when i select "Default Store Fronts Template" @Moderator-Davis hope you can help my friend! 

4 REPLIES 4

Moderator-Davis
Moderator
Moderator

Howdy @Dustinator

 

Thanks for joining us here in the community! We are thrilled to have you with us. 

 

My recommendation for first step of investigating this behavior would be to inspect the printing settings. Starting at Settings (gear icon in the top right) > Printing > Printing Setup > Document options. From there, if the labels printing setting you have is to include the packing slip with the label, it will only do one at a time. However you can adjust that here! 

 

If you'd like to be able to print 2 packing slips per page, that is totally fine, they just wont be able to print out with the labels as well. 

 

Please check out this article from our Knowledge Base about Label Document Options and their formatting

 

I hope this helps 🙂 

From Moderator Davis, May the force be with you!

Awesome Davis, Thank you for your help!

Hey Davis .. turns out that was not the solution. With the original packing slip I was able to print 2 packing slips at a time, 2 per page. Now when I try to print with my new custom packing slip, it only allows me to print one packing slip per page instead of 2.

Hey there @Dustinator

 

I'm sorry to hear this was not the solution after all. However, I'm very glad that you're working with our support team on this behavior you're seeing. 

 

I know those custom templates can be a little finicky, so that was definitely the right call to make. Our team will use the information you've provided for further investigation. 

 

With that in mind, if any other brilliant community members have seen and worked around this before, I would invite them to share their work! 🙂

From Moderator Davis, May the force be with you!