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Automation Rules not always applying

PT_Shipping
Contributor

Does anyone else notice automation rules not always applying? I use them to apply third party shipping accounts to my shipments but it's not 100% reliable.

3 REPLIES 3

Moderator-Davis
Moderator
Moderator

Hey there @PT_Shipping

 

This type of Automation Rule behavior is usually rule/account specific. We definitely want to check into this behavior, but would need more details to figure out whats going on. I would recommend reaching out to our support team with a screenshot of the rule that you are seeing this happen with, and a couple of example orders of the rule working and not working respectively. 

 

With this full knowledge of the situation, I am confident the support team will be able to get to the root of the behavior you are running into there.

 

We look forward to hearing back from you soon! 🙂 

From Moderator Davis, May the force be with you!

PT_Shipping
Contributor

I'll reach out to support next time it happens but it happens randomly and not rule specific.

Hi @PT_Shipping

 

Thats a terrific plan! 

 

We certainly want to make sure that your automation rules are applying as they should! 🙂 

From Moderator Davis, May the force be with you!