Been a customer for 5+ years and the system is broken.
Originally was going to send a message to support regarding a label generation error received (deposited balance $$ and no labels generated due to some technical error, great). Seems like I can't even get basic support help. At the rate that I'm paying, I'm actually extremely upset for the first time in years. Absolutely unbelievable.
Welcome to the community! We are thrilled you've joined us.
What you are seeing here indicates there has been an email lock on the account. While i'm not positive what could have caused it, I know that it is easily remedied!
Reaching out to our support team via email directly at firstname.lastname@example.org will be your best move, and one of our terrific agents can absolutely get that settled for you so you have full support capabilities once again.
I apologize for that inconvenience, but I am very confident my team can and will resolve that behavior right away 🙂
We look forward to hearing from you!