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New Split Function Duplicated product in order

BGRSWIL
New Contributor

While using the new split interface a new shipment was made, however the product being split was also left in the original shipment as well as being placed into a new shipment. This duplicated that product and would have had us fulfilling double the quantity for this order. 

1 REPLY 1

Moderator-Davis
Moderator
Moderator

Hey there @BGRSWIL

 

Thanks for joining us here in the community! We are so happy to have you with us 🙂 

 

When it comes to this type of behavior with a new feature, we actually will want to get you with our support team so that your account/orders can be investigated directly for this behavior! 

 

You can reach out to them via email or chat options depending on whats best for you. 

 

Happy Shipping! 

From Moderator Davis, May the force be with you!