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UPS Error

biancachandon
New Contributor

Hello,

 

I keep getting this error when shipping with UPS

The UserId is currently locked out, please try again in 30 minutes.

Can you please reset the account internally for me?

 

Thanks

 

Marcus

Marcus@biancachandon.com

3 REPLIES 3

Moderator-Davis
Moderator
Moderator

Howdy @biancachandon,

 

To resolve this UPS error you are seeing, reaching out to our support team is the best course of action! 

 

We absolutely want to help you ship out like normal, and their backend tools will certainly help accomplish that.

From Moderator Davis, May the force be with you!

How to i reach your support team? will you please connect me.

Hi there! 

 

You can reach out via the Chat Widget described here, or via email at support@shipstation.com! 

 

We are happy to assist 🙂 

From Moderator Davis, May the force be with you!