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Accessing Carrier Rates


I just joined shipstation and can't access the carrier rates because it says, "It appears that you might have tools installed to prevent third party tracking (like an ad blocker). To continue, disable these tools in your bowser then reload the page..."  I've allowed all cookies and send pop-ups and tried this several times, but it will still not let me in. Any suggestions? Help! I just want to get started with sending items for my small business. 


Community Manager
Community Manager

Hello @laura-tyler


Welcome to ShipStation and to our community. Sorry to hear that you are having trouble. Our support team has been notified of this and will be reaching out, since it might be difficult to access your dashboard to get support. 


-Erin: Your Friendly ShipStation Community Manager.