Forum Posts
Feature Request: LTL Freight Shipments / Mark Order as Shipped Feature
I wish there was a way that when we need to ship an order via LTL freight that we would have the ability to use the "mark the order as shipped" feature on the orders page. The problem is that we can not create a custom name under carrier and we are f...
Packing Slip Date Format
Hello, I need to figure out how to reformat the ship date for packing slips. I'm automating some back office stuff as it pertains to packing slips. I need the ship date to appear as MM-DD-YYYY. Technically that is what it is set to. However, if it is...
Not opening the label after adding money
I was about to print a label and a popup said I needed more money so I added money, at this point it would normally open the label I was trying to print. but today the label is not opening for me to print it's not even in the download directoryI have...
Orders from one selling channel showing as $0
We've encountered a problem with orders from Home Depot, one of our selling channels. Since around April 3rd, all orders have been showing a price of "$0" when sending them to Connex and Quickbooks. All orders before that date show the correct price ...
Autobagger
Hello, I am going to be purchasing an auto bagger. I currently have ShipStation and want to be able to link the auto bagger with ShipStation to print the label right on the bag I am shipping. I was hoping that someone may have a suggestion on the aut...
Display the appropriate currency symbol or name to match the currency where the order came from
Original post by user Matt Jackson We sell internationally via an array of marketplaces. And having the international orders import in the native currency is fine, but the currency symbol or some indication that it’s not USD is needed. The Issue: Pre...
Missing packing slips in batches
It would be great if ShipStation and ShipConnect had the ability to verify the count of packing slips and postage labels when batching orders. We can batch any where between 20 to 200 orders at a time and lately we are missing either packing slips or...
Is support closed or off for Good Friday?
I have tried to reach someone in support numerous times today and still haven't gotten a response. Would anyone here know if they are off or out of the office today? Maybe someone here could offer some insight to my issue. I am trying to renew/change...
Order Split > Trigger Email to Customer
When I need to split an order and ship from two different warehouses, it is causing some concern from my customers because they think we have forgotten to ship their items Because often the items dont arrive on the same day. It would reduce customer ...
Regarding Product Records
Hello All! I am still trying to decide if ShipStation is going to work for my situation. I am a drop shipper so I don't actually need shipping labels but I do need that all of my products (which are all different-sized items) have access to accurate ...
BUG - Insights have the wrong dates.
On a mobile device they are correct but on the browser version the date range is all 1 day out (-1) so todays insights is actually yesterdays etc....The photo was taken today.... on the13/04/2022
Unshipped items on order shipped email
Is there a way to show any unshipped items in an order in the order shipped email template? I would like my customers to be able to see any items in their order which have not shipped or are being dropshipped. If this feature is not available, any in...
Failed to update for Walmart
For the last two hours I’ve been receiving a failed to update error for my Walmart orders. Is anyone else experiencing the same thing?
Customs forms are very slow when there are multiple products in an order
In V3, if an order has several items, the customs form UI for international orders is very slow and laggy. Adding/removing item declarations hangs up the interface.
Manual label not associated with an order
How can I create a manual label not associated with an order?
Filters - set them up but they don't save
I have a number of filters setup, some by Item sku, when I now try and create a new filter with SKU's it just won't save -any thoughts anyone? I can't see anything in any guide - no limit on number of filters, no limit on sku's etc
Shipping error
When I try to finalize the label, the message ''Missing or invalid sending the company name'' I would like to know why this error, I can't send anything
Request Fulfilment from a location
Hey everyone, I am new to ShipStation so apologies if this has been covered somewhere else (although I couldn't find it). We have two locations for inventory in Shopify (one in the US, and one in the UK). Our US warehouse ships US orders only, and ou...
How to stop Labels from Automatically Saving to PC?
All of a sudden my labels are now automatically saving to my PC. I tried poking around real quick, but don't see anything of use. Anyone know how to disable that?
Order confirmation emails
Hey all, I think order confirmation emails would be a useful feature for Shipstation to develop. This way, there can be total unity of information from order placement to delivery. Having one template come from Shopify followed by others from Shipsta...
Any way to flag an order once it's a "shipment"?
Has anybody found a way to flag and add notes to a shipment?All this flagging and tagging functionality is available when the order has not yet shipped, but once transferred to "shipment" status, I cannot find a way to flag or tag shipments for follo...
Shipstation Connect quirks
Hi there,Using Shipstation Connect on MacOS (on an M1 Macbook Air) has been proving quite problematic in a few ways: We have 2 user accounts on MacOS and Shipstation. When Shipstation Connect has been downloaded in another MacOS account, it is unavai...
Search For Recently Printed Labels
I clicked print for a label and moved it to the shipping tab. However, I need to restore it back to awaiting shipment. The issue is, I do not know which shipment it was. Is there a way to search for recently shipped/printed labels?
Resolved! Moving orders to a different manual store
How do I move my order to a different manual store? Accidentily I put a manual order into the wrong store. Help, how can I move it to the correct store? Bob
Problems printing to Rollo printer
Hi there. I'm new to Shipstation and am having some issues printing to my wireless Rollo printer from my MacBook. While I understand that Rollo is not officially supported by Shipstation, I do know that there are people who successfully use the two t...
USPS Tracking Number Problem
Has anyone else noticed that the USPS tracking number assigned to the label has already been used?
NEW DDP for Canada... How about UK with the Brexit issues £135 or less? Will this be an option soon?
We are not yet set up with a UK VAT tax code... I am quite sure many other businesses have not made it through this extremely difficult process yet either. I see that you can now prepay a flat fee for Canada with First Class Mail. I am HOPING that th...
Resolved! I cannot print or download shipping labels.
The error I get is "this label can't be downloaded. I did ALL of the troubleshooting suggestions. It will not print or download and the issue is NOT my dymo. I was so fed up that I decided to try a different order and had no issues. I was able to pur...
