ShipStation Features
Discuss how to use ShipStation
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

New left/right arrow location is terrible

The new "floating" location of the left/right arrows is terrible. They are also smaller than in V2. If you miss the arrow, and click between the arrow and the main window, the window will close. EVERYTHING is worse and harder to accomplish in the new...

david_dean by Frequent Contributor
  • 1226 Views
  • 0 replies
  • 8 kudos

backup/restore capabilities for automation rules

Hey Development team, it would be SO NICE (actually necessary) to have the ability to backup automation rules in the event that a catestrophic event occurs on your side or ours. On ours, it would most likely be a disgruntled employee either deleting ...

admin171 by First-timer
  • 1232 Views
  • 0 replies
  • 0 kudos

Automation Rule for Additional Handling

We are looking to see if an automation rule can be added so all orders can have added additional handling which is currently only available by checking a box under options under the shipping details.

Mike_Laz by New Contributor
  • 2722 Views
  • 1 replies
  • 1 kudos

3rd Party Shipping Accounts

I would like the feature to enter and save (or Import) 3rd Party account numbers so that when you choose third party shipping from "Other Shipping Options" you can select an account number like you're able to select your own account. We ship on multi...

Capture_LI.jpg

Bring back Pick List viewing

I often use the Pick List in order to view which products are included in any given view or status or search result. I do not print the Pick List, just view it on my screen. It seems that V3 goes straight to the printing view when I generate the Pick...

david_dean by Frequent Contributor
  • 1196 Views
  • 0 replies
  • 3 kudos

Cannot clear checkbox

If I click into an order and then close it, the checkbox next to the order remains checked and will not clear when I click on it. Once I click the checkbox on another order I can then clear the original checkbox. Seems like a simple UI bug but hopefu...

david_dean by Frequent Contributor
  • 1355 Views
  • 0 replies
  • 0 kudos

Delete Shipments (not just orders)

If someone creates an additional shipment, and the additional shipment is not needed, there is currently no way to delete the additional shipment. Customer service informed me that I could view the list of orders, select the order having the addition...

remove USPS shipping services from shipstation

I was trying to figure out a way to get rid of USPS options as we don't use this and it bogs up our drop downs with 20 or so extra options that are irrelevant to our operations. Our enabler told us that we have to set up a stamps.com account and appl...

mstiles by Occasional Contributor
  • 4957 Views
  • 3 replies
  • 0 kudos

Packing Slip Date Format

Hello, I need to figure out how to reformat the ship date for packing slips. I'm automating some back office stuff as it pertains to packing slips. I need the ship date to appear as MM-DD-YYYY. Technically that is what it is set to. However, if it is...

Not opening the label after adding money

I was about to print a label and a popup said I needed more money so I added money, at this point it would normally open the label I was trying to print. but today the label is not opening for me to print it's not even in the download directoryI have...

shipping by Contributor
  • 2114 Views
  • 2 replies
  • 0 kudos

Orders from one selling channel showing as $0

We've encountered a problem with orders from Home Depot, one of our selling channels. Since around April 3rd, all orders have been showing a price of "$0" when sending them to Connex and Quickbooks. All orders before that date show the correct price ...

Connex_CorrectPrice_identified.jpg

Autobagger

Hello, I am going to be purchasing an auto bagger. I currently have ShipStation and want to be able to link the auto bagger with ShipStation to print the label right on the bag I am shipping. I was hoping that someone may have a suggestion on the aut...

Jwallace by New Contributor
  • 1092 Views
  • 0 replies
  • 0 kudos

Missing packing slips in batches

It would be great if ShipStation and ShipConnect had the ability to verify the count of packing slips and postage labels when batching orders. We can batch any where between 20 to 200 orders at a time and lately we are missing either packing slips or...

r_hudson by Contributor
  • 4856 Views
  • 3 replies
  • 0 kudos

Is support closed or off for Good Friday?

I have tried to reach someone in support numerous times today and still haven't gotten a response. Would anyone here know if they are off or out of the office today? Maybe someone here could offer some insight to my issue. I am trying to renew/change...

RONC by New Contributor
  • 2931 Views
  • 2 replies
  • 0 kudos

Order Split > Trigger Email to Customer

When I need to split an order and ship from two different warehouses, it is causing some concern from my customers because they think we have forgotten to ship their items Because often the items dont arrive on the same day. It would reduce customer ...

Triley by First-timer
  • 1527 Views
  • 0 replies
  • 3 kudos

Regarding Product Records

Hello All! I am still trying to decide if ShipStation is going to work for my situation. I am a drop shipper so I don't actually need shipping labels but I do need that all of my products (which are all different-sized items) have access to accurate ...

CarA2021 by First-timer
  • 1838 Views
  • 1 replies
  • 0 kudos

BUG - Insights have the wrong dates.

On a mobile device they are correct but on the browser version the date range is all 1 day out (-1) so todays insights is actually yesterdays etc....The photo was taken today.... on the13/04/2022

shipstation_wrong_date.png
ClintG by First-timer
  • 833 Views
  • 0 replies
  • 0 kudos

Unshipped items on order shipped email

Is there a way to show any unshipped items in an order in the order shipped email template? I would like my customers to be able to see any items in their order which have not shipped or are being dropshipped. If this feature is not available, any in...

Sales410 by Occasional Contributor
  • 1221 Views
  • 0 replies
  • 0 kudos

Filters - set them up but they don't save

I have a number of filters setup, some by Item sku, when I now try and create a new filter with SKU's it just won't save -any thoughts anyone? I can't see anything in any guide - no limit on number of filters, no limit on sku's etc

Pete01 by First-timer
  • 1694 Views
  • 1 replies
  • 0 kudos

Shipping error

When I try to finalize the label, the message ''Missing or invalid sending the company name'' I would like to know why this error, I can't send anything