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End of day forms only accessible day after issue?

Leodye
New Contributor

Hi Guys,

I have an issue where I can only access my end of day forms the day after I need them. Below I have attached an image of the issue, it seems the orders that I post go onto the end of day form for the day after and if I even try to access that I have an error. Anyone know how to fix this as my carrier is getting on my back for only having the previous days form.

(All screenshots were taken 05/09/2023)

Screenshot_1.jpgScreenshot_2.jpgScreenshot_3.jpg

1 REPLY 1

Manager-Erin
Community Manager
Community Manager

Hello @Leodye

 

Welcome to the community. We are so happy to have you here with us! 

 

After looking at your post and screenshots, I believe this is something that might need to be addressed with our support team as they have the proper tools and resources to help get to the bottom of the behavior. 

 

Contacting ShipStation Support 

 

-Erin: Your Friendly ShipStation Community Manager