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Shipsurance is a scam!

thegearattic
Contributor

Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim. So if someone sends a gift, uses freight forwarder, or for any other reason is not at the receiving address they will try to deny your claim. This company has no backbone and should not be allowed to sell insurance services in the US.

Only after we left truthful review did they pay the recent claims but because we would not edit or remove our truthful reviews they have now excluded us from using their insurance which means we will have to move on from Shipstation as they chose to stay connected with this scammy company.

3 REPLIES 3

thegearattic
Contributor

For those that think they are escaping Shipsurance but using Parcel Guard think again.. they have simply rebranded so they can keep scamming you. ... 

chips
Contributor

Pretty much any shipping insurance is a scam and should be legally looked at. Even direct insurance from the US Postal Service is a scam.  They want you to provide proof of something they claim they delivered, but the custom says they did not.

julio1
First-timer

@thegearattic Thanks for the heads up about Parcel Guard. Anyone reading this, stay away from that company at all cost. I was looking for an Alternative to Shipsurance because as you and others have said it's a scam. Parcel insurance is a scam and the further you go away from the carrier the more work it is to file a claim and the more scammy they get. Shipsurance will not honor a claim unless you file a claim with UPS so Yes, double the work and double the frustration. It's shameful what these companies do. They survive by scamming small business owners. 

Another scam is the UPS carrier insurance. I don't know if it's the same company as InsureShield but if it is, it's a total scam. Why pay extra for insurance if no matter what happens to the package they only pay $100. We insured an item for $3000, it was damaged beyond repair. After going back and forth for two months with their adjuster, they send an email saying they will pay the full value of the claim. We got a check for $100. 

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