Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim. So if someone sends a gift, uses freight forwarder, or for any other reason is not at the receiving address they will try to deny your claim. This company has no backbone and should not be allowed to sell insurance services in the US.
Only after we left truthful review did they pay the recent claims but because we would not edit or remove our truthful reviews they have now excluded us from using their insurance which means we will have to move on from Shipstation as they chose to stay connected with this scammy company.
Pretty much any shipping insurance is a scam and should be legally looked at. Even direct insurance from the US Postal Service is a scam. They want you to provide proof of something they claim they delivered, but the custom says they did not.