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Subscription problem

jpjames
First-timer

I am constantly being re-directed to Subscription Billing Information screen, to update my information. The problems are, one- that there is no information to update, and 2- I can't go to anywhere else on shipstation.

1 REPLY 1

Moderator-Davis
Moderator
Moderator

Hey there @jpjames

 

Thank you for taking part in our community! We are thrilled to have you with us 🙂 

 

When I pulled up the account, I cleared out the account's cache and would recommend clearing the browser's cookies and cache as well. If this process still results in being redirected to the billing information page, I would recommend reaching out to the support team directly so that they can take a closer look into the backend with their tools, to help get to the root of this behavior! 

 

I hope this helps! 🙂 

 

 

From Moderator Davis, May the force be with you!