Issues with mobile video editor exports for shipping demos

[maci990]

I’ve been testing some mobile video editing apps to make quick tutorial clips for shipping workflows, but I ran into an issue where the exported videos sometimes don’t keep the original resolution or orientation. This ends up causing problems when sharing them through our shipping platform.

Has anyone run into something similar with mobile editors, especially when creating content for workflow demos or training? I noticed this problem while trying out an editor like the capcut apk setup, and it made me wonder about the best ways to keep video exports consistent and compatible across devices and platforms. Any advice or experiences would be really helpful.

[CaraAdmin]

Hello @maci990!

First, welcome to the Community! We’re so glad you’re here. This space is an excellent resource for finding answers, sharing feedback, and suggesting new product features—we hope you find it both helpful and inspiring!

I also wanted to share a great resource with you and the rest of the Community: ShipStation University. You can access it directly from your ShipStation account, and I’m including the link to the ShipStation University homepage here as well. These tutorials are invaluable as you begin your journey with ShipStation and can guide you through many of the platform’s core features.

We’re delighted to have you here! If you ever need assistance, please don't hesitate to contact support@shipstation.com. For any feedback or feature requests, we’d love for you to share your thoughts here in the Community, allowing you to collaborate with other merchants.

Welcome again—we’re excited to have you with us!

Happy Shipping and Holidays!

-Cara