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Packag Type: Custom Package not working anymore

RegulatorFix
First-timer

Since yesterday, I cannot enter dimensions and weight anymore (only from a pull down selection with a few entries for each field) for custom package (which is 90% of my shipping). 

Was there a software update that killed it? 

Did I change settings to prevent me from entering dimensions/weight by accident? 

1 REPLY 1

CaraAdmin
Khoros

Hello @RegulatorFix!

 

Thank you for your post. We aren't currently seeing any updates that would affect this function on your end. If you're experiencing this issue, I recommend reaching out to our support team at support@shipstation. Our agents can assist with troubleshooting to help resolve the problem.

 

We appreciate your business!

 

Happy Shipping!

 

-Cara