Hi, how to get the costs ShipStation calculates to go to Squarespace to charge the customer the total costs of shipping and insurance. Today, only the shipping costs are being charged within Squarespace even though I have it configured to calculate. ...
Rates are not showing correctlyI have had a ticket open with shipstation for 3 weeks and they cant seem to find the cause!This is all I get:"I appreciate your patience, Please be advised that we are still working on the rate discrepancies you are see...
my UPS rep says this will be the most cost and time efficient service for small packages from canada to the us but shipstation doesn't currently support the option they are telling me. Any one else had this experience or is currently using express sa...
Hi All,Signed up to Shipstation and we've started testing the service. We generated label within ShipstationStandard large letter Royal Mail pricing is £1.86The invoice for the parcel from Royal Mail that we received is £2.57 This equates to a 32% in...
We have been using UPS third-party service through shipstion, but when we moved from Virginia to Texas, we had trouble if the package needed to be returned to the sender, the package still went back to our old Virginia address. We contacted shipstati...
I found the insuranceOptions parameter in the label creation process, but I did not find any insurance related information in the getRate API. Is there a solution?
Hi guys, We work from home so are basically operating 24/7 so we pack orders when we want - but currently Toll is set to not allow labels to be printed on a Public Holiday. Yes, you can go into settings and change dates and so on but why - why can I ...
We have been using Amazon Shipping in shipsation for nearly 6 months now and are still facing the same errors when processing orders. Amazon exports a phone number with an extension for every order. Because Amazon Shipping cannot have more than a 10 ...
Hello,I have been using AuctionInc to estimate shipping rates for UPS and USPS, including all their shipping options. Auction has worked well for me. Auction is being retired and I need to find a replacement to use with Wordpress/WooCommerce and Ship...
I've raised this with support but they are taking ages to get back and I can't work without this resolved. Hoping maybe someone here as come across this and found a fix. As the subject says, the CN23 documents are missing in my international Royal Ma...
We are using UPS Large, UPS Medium and UPS Express Pak packaging. When you select one of these, the dimensions do not update, so the rate is wrong unless your package weight happens to be greater than the dimensional weight would have been had the di...
Having just checked my recent bill, I was surprised to see new charges I was not aware of "shipment fees" for creating labels.I was never informed about these new charges, was anybody else aware of this change?This is going to near double the charge ...
I hope you're doing well. I wanted to bring to your attention an issue we're experiencing with the Create Label API's test mode. Despite setting the test label parameter to true, we're getting incorrect data with a 200 status code.Could you please lo...
I have a Bronze subscription plan, and I have been trying to add a private UPS account as carrier on my shipstation account, I keep getting an error that says "There is a non-technical issue with your request, in order to resolve you will need to con...
We went through all of the trouble to get out HAZMAT authorization to ship through UPS, only to find out that there are no options to ship HAZMAT through shipstation. We will likely be migrating out UPS business through Worldship so we don't slow dow...
Support have just told me that there is no support for this. How can they preted to be Amazon friendly when they dont have connections for the two Prime approved carriers (EVRI and DPD). We will have to use another platform if this is not fixed.
We are trying to fulfil Amazon Prime orders in the UK using Amazon Buy Shipping.The carrier that is available to do this within Amazon Seller Central is Evri but this carrier is not appearing in the Shipstation 'Buy Shipping' list and so, therefore, ...
Importing stopped working every stupid tech states its being escalated yet zero replies or feedback or status. WTF
It would help minimize the number of calls per customer order if the '/shipments/getrates' API method supported accepting multiple carrier codes (for example, as a comma-separated list), or even a special value to return all carriers (for example, '*...
Hello,So our company has our own UPS account. We recently disabled UPS by shipstation. Now when I go into shipments to check for limbo orders, any shipment that was in transit that shipped through UPS by shipstation is now showing up as limbo, but wh...
Hi Shipstation people! eBay is now providing sellers of trading cards, like myself, tracked envelope postage for only 51 cents. This is a massive opportunity which I am being left behind on because my entire shipping operation runs off shipstation wh...
QR code Returns would be such a convenient way for our customers to return items to us. Not everyone has printers and the means to attach a printed label to a package and send it back. We have run into the situation multiple times were our customers ...
I have Carriers Defined in my Profile/Settings. ShipStation GUI offers the option to make these Carriers INACTIVE in the Monthly Plan Selection. So common sense would make me think that the $5 charge per month (for Carriers) would not be applied. In ...
Hello,When using "Amazon Buy-Shipping" - we sometimes run into issues when we have to split the order into multiple shipments. For instance, if we have to split an order of six items into three shipments, we can usually use "Buy-Shipping" for two ord...
tl;dr: Need to make customs value = $0 on ShipStation to qualify for the cheap UPS Letter Rate. My company ships UPS Letter Envelopes to many international clients. The rate for a UPS envelope is significantly less than just using a same sized envelo...
I got an order from Ukraine recently and was searching through the carriers to see if anyone shipped there. There aren't many carriers that do. But according to the ShipStation system, GlobalPost shipped there so I selected the option and did all the...
We have a USA Shipstation account and a France Shipstation account.Unfortunately, for our France account there is only a Colissimo by Shipstation option and no UPS by Shipstation like our USA account.Can Shipstation get together with UPS in France to...
I created an eCommerce Website on Odoo.I installed the shipstation connector, I need to use shipstation to ship my sales order from Odoo.
Hi there, I noticed that the logo covers up the "HAZMAT - Surface Transportation Only" portion of the USPS shipping label.I think the logo would be better suited up just a tad and right justified or lower on the label, just above the tracking barcode...
Hi there, I have a store through Wix where I sell physical and digital products. For example .. we have registration fees sold along side T-shirts. You cannot create two separate stores in Wix so all products have to exist in one store. I have severa...
