Carrier Integrations
Discuss carriers, postage provider, and fulfillment integrations
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Insurance costs going importing into Squarespace

Hi, how to get the costs ShipStation calculates to go to Squarespace to charge the customer the total costs of shipping and insurance. Today, only the shipping costs are being charged within Squarespace even though I have it configured to calculate. ...

UPS Simple Rate does not work anymore

Rates are not showing correctlyI have had a ticket open with shipstation for 3 weeks and they cant seem to find the cause!This is all I get:"I appreciate your patience, Please be advised that we are still working on the rate discrepancies you are see...

nick by Occasional Contributor
  • 4451 Views
  • 6 replies
  • 0 kudos

UPS WORLDWIDE EXPRESS SAVER PAK SERVICE NOT AVAILABLE !

my UPS rep says this will be the most cost and time efficient service for small packages from canada to the us but shipstation doesn't currently support the option they are telling me. Any one else had this experience or is currently using express sa...

Marc1 by New Contributor
  • 622 Views
  • 0 replies
  • 0 kudos

Royal Mail Charges

Hi All,Signed up to Shipstation and we've started testing the service. We generated label within ShipstationStandard large letter Royal Mail pricing is £1.86The invoice for the parcel from Royal Mail that we received is £2.57 This equates to a 32% in...

WOODBROS by New Contributor
  • 743 Views
  • 0 replies
  • 0 kudos

update UPS return address

We have been using UPS third-party service through shipstion, but when we moved from Virginia to Texas, we had trouble if the package needed to be returned to the sender, the package still went back to our old Virginia address. We contacted shipstati...

HBTX by First-timer
  • 1103 Views
  • 1 replies
  • 0 kudos

About get rate insurance

I found the insuranceOptions parameter in the label creation process, but I did not find any insurance related information in the getRate API. Is there a solution?

Justin54_0-1712654382917.png
Justin54 by New Contributor
  • 885 Views
  • 1 replies
  • 0 kudos

CN23 document missing from Royal Mail labels

I've raised this with support but they are taking ages to get back and I can't work without this resolved. Hoping maybe someone here as come across this and found a fix. As the subject says, the CN23 documents are missing in my international Royal Ma...

Bug - dimensions not populated for UPS Package Types

We are using UPS Large, UPS Medium and UPS Express Pak packaging. When you select one of these, the dimensions do not update, so the rate is wrong unless your package weight happens to be greater than the dimensional weight would have been had the di...

RobC by Contributor
  • 4030 Views
  • 6 replies
  • 1 kudos

Shipment fees - Now charging for label creation?!

Having just checked my recent bill, I was surprised to see new charges I was not aware of "shipment fees" for creating labels.I was never informed about these new charges, was anybody else aware of this change?This is going to near double the charge ...

jk47 by Occasional Contributor
  • 2419 Views
  • 3 replies
  • 1 kudos

Issue with Create Label API

I hope you're doing well. I wanted to bring to your attention an issue we're experiencing with the Create Label API's test mode. Despite setting the test label parameter to true, we're getting incorrect data with a 200 status code.Could you please lo...

Screenshot_3.png
gkennedy by First-timer
  • 935 Views
  • 0 replies
  • 0 kudos

Unable to add the UPS account as carrier

I have a Bronze subscription plan, and I have been trying to add a private UPS account as carrier on my shipstation account, I keep getting an error that says "There is a non-technical issue with your request, in order to resolve you will need to con...

Hazmat options

We went through all of the trouble to get out HAZMAT authorization to ship through UPS, only to find out that there are no options to ship HAZMAT through shipstation. We will likely be migrating out UPS business through Worldship so we don't slow dow...

EVRI Not available as a Buy Shipping Option

Support have just told me that there is no support for this. How can they preted to be Amazon friendly when they dont have connections for the two Prime approved carriers (EVRI and DPD). We will have to use another platform if this is not fixed.

Rates

It would help minimize the number of calls per customer order if the '/shipments/getrates' API method supported accepting multiple carrier codes (for example, as a comma-separated list), or even a special value to return all carriers (for example, '*...

vikram by New Contributor
  • 832 Views
  • 0 replies
  • 0 kudos

Shipments in "Limbo"

Hello,So our company has our own UPS account. We recently disabled UPS by shipstation. Now when I go into shipments to check for limbo orders, any shipment that was in transit that shipped through UPS by shipstation is now showing up as limbo, but wh...

Shay by New Contributor
  • 738 Views
  • 0 replies
  • 0 kudos

Please add QR code Returns!

QR code Returns would be such a convenient way for our customers to return items to us. Not everyone has printers and the means to attach a printed label to a package and send it back. We have run into the situation multiple times were our customers ...

Amazon Buy-Shipping Issues When Splitting Shipment

Hello,When using "Amazon Buy-Shipping" - we sometimes run into issues when we have to split the order into multiple shipments. For instance, if we have to split an order of six items into three shipments, we can usually use "Buy-Shipping" for two ord...

JG95 by Occasional Contributor
  • 1903 Views
  • 2 replies
  • 0 kudos

UPS by Shipstation for France?

We have a USA Shipstation account and a France Shipstation account.Unfortunately, for our France account there is only a Colissimo by Shipstation option and no UPS by Shipstation like our USA account.Can Shipstation get together with UPS in France to...

Odoo Integration

I created an eCommerce Website on Odoo.I installed the shipstation connector, I need to use shipstation to ship my sales order from Odoo.

SR by First-timer
  • 931 Views
  • 0 replies
  • 0 kudos

Resolved! Digital / Physical Products

Hi there, I have a store through Wix where I sell physical and digital products. For example .. we have registration fees sold along side T-shirts. You cannot create two separate stores in Wix so all products have to exist in one store. I have severa...

Eawingo by New Contributor
  • 5867 Views
  • 4 replies
  • 2 kudos