IMPORT not working and every tech support agent is incompetent
Importing stopped working every stupid tech states its being escalated yet zero replies or feedback or status. WTF
Forum Posts
Rates
It would help minimize the number of calls per customer order if the '/shipments/getrates' API method supported accepting multiple carrier codes (for example, as a comma-separated list), or even a special value to return all carriers (for example, '*...
Shipments in "Limbo"
Hello,So our company has our own UPS account. We recently disabled UPS by shipstation. Now when I go into shipments to check for limbo orders, any shipment that was in transit that shipped through UPS by shipstation is now showing up as limbo, but wh...
Shipstation doesn't work with CloudFlare?!
Shipstation doesn't work with CloudFlare?! Whenever we enable bot mode on CloudFlare shipstation can't connect to our woocommerce/wordpress website....I asked chat for the ip's shipstation uses but they provided amazons json file https://ip-ranges.am...
Tracking numbers are now 51 cents. We need stamps.com to be a competitor to "eBay Standard Envelope"
Hi Shipstation people! eBay is now providing sellers of trading cards, like myself, tracked envelope postage for only 51 cents. This is a massive opportunity which I am being left behind on because my entire shipping operation runs off shipstation wh...
Please add QR code Returns!
QR code Returns would be such a convenient way for our customers to return items to us. Not everyone has printers and the means to attach a printed label to a package and send it back. We have run into the situation multiple times were our customers ...
Carriers Defined - Suggestion for ShipStation Development Team
I have Carriers Defined in my Profile/Settings. ShipStation GUI offers the option to make these Carriers INACTIVE in the Monthly Plan Selection. So common sense would make me think that the $5 charge per month (for Carriers) would not be applied. In ...
Amazon Buy-Shipping Issues When Splitting Shipment
Hello,When using "Amazon Buy-Shipping" - we sometimes run into issues when we have to split the order into multiple shipments. For instance, if we have to split an order of six items into three shipments, we can usually use "Buy-Shipping" for two ord...
[UPS] How do I set up customs with no commercial value?
tl;dr: Need to make customs value = $0 on ShipStation to qualify for the cheap UPS Letter Rate. My company ships UPS Letter Envelopes to many international clients. The rate for a UPS envelope is significantly less than just using a same sized envelo...
ShipStation sold me a worthless shipping label and won't refund me my money
I got an order from Ukraine recently and was searching through the carriers to see if anyone shipped there. There aren't many carriers that do. But according to the ShipStation system, GlobalPost shipped there so I selected the option and did all the...
UPS by Shipstation for France?
We have a USA Shipstation account and a France Shipstation account.Unfortunately, for our France account there is only a Colissimo by Shipstation option and no UPS by Shipstation like our USA account.Can Shipstation get together with UPS in France to...
Option to select a custom carrier?
Is there a way to designate something like "Company Truck" or "Local Delivery" as a carrier option when choosing a carrier?We deliver quite a number of orders ourselves and, while I know I can mark the item(s) as delivered, there is no tracking for i...
Odoo Integration
I created an eCommerce Website on Odoo.I installed the shipstation connector, I need to use shipstation to ship my sales order from Odoo.
BUG - Logo blocks Hazmat warning on USPS shipping labels
Hi there, I noticed that the logo covers up the "HAZMAT - Surface Transportation Only" portion of the USPS shipping label.I think the logo would be better suited up just a tad and right justified or lower on the label, just above the tracking barcode...
Resolved! Digital / Physical Products
Hi there, I have a store through Wix where I sell physical and digital products. For example .. we have registration fees sold along side T-shirts. You cannot create two separate stores in Wix so all products have to exist in one store. I have severa...
Etsy shipping rates almot 2X cheaper than ShipStation
I ship over 1,000 packages per year on Etsy so I get good rates inside the platform when I purchase a shipping label. When I compare the rates, its almost 2X cheaper than ShipStation.Example: I pay $13.75 to ship a 1KG box via Tracked Packet USA with...
International Customs- Request Entity Too Large
Our team ships large international orders on a regular basis. When ShipStation generates the commercial invoice there is a maximum of 100 line items (customs declarations). Many orders we ship are over 100 line items, when this happens there is an er...
FedEx Services
I was wondering if it would be possible to get FedEx services: FedEx International Priority Export Express and FedEx International Priority Export added to the services already offered by FedEx. The rates are very competitive and we lose money not be...
Regarding order create API
I was working on order creation API but able to create via dashboard not via API. It is giving an empty string response, so unable to know the exact status.curl request is:curl --location 'https://ssapi.shipstation.com/orders/createorder' \--header '...
Czech Post
Please add Ceska Posta to the list of carriers we can work with on the DE platform, it will be very helpfull!
UPS by Shipstation - Insufficient Funds
When I try to purchase a UPS label I get a message that says my "UPS by Shipstation" account has insufficient funds. There is more than enough money in my Shipstation account. If I push "Continue" on the insufficient funds page (which would normally ...
TX USPS transit times
Is anyone else experiencing very slow transit times for their TX customers? I've had three different orders, 2 with Ground Advantage and one with Priority Mail that are taking over 15 days. Of course, one of them I sent a replacement order and it was...
Multiple UPS by Shipstation Accounts
I would love to be able to connect a second UPS by Shipstation account to our Shipstation account. We currently use our own UPS account and UPS by Shipstation; we get good rates on large packages with our own account and good rates on small packages ...
International shipping
Is it possible to turn on international shipping on ShipStation for USPS?
Canada Post API create label error - "Contract Number is a required field.\r\n"
I'm trying to create a label with the carrier Canada Post via API, but after i enter all the relevant fields for the api call the system returns a 500 error response: "Message": "An error has occurred.", "ExceptionMessage": "Contract Number is a requ...
Need LTL Carriers to Support Multi-Package Shipments
Hi, I recently received a large order that has two items which require 3 total packages, all needing to be shipped via LTL. I naturally thought I would be able to create multiple packages within the same shipment, but unfortunately that's not an opti...
Canada Post and Shipstation Error - Contract ID is a required field
I keep getting this error when trying to print labels.Contract Number is a required field. (Bad Request, Carrier Error Code: 2206). external_client_error (Generic). (520, f8717815-bf6d-4f95-9e1c-241a86d222b0)I contacted Canada Post and everything is ...
How to deliver something "Hold at Location" via FedEx
Hello. We have had a few packages marked as delivered but reported missing by customers, so to avoid this we'd like to use FedEx's "hold at location" option. This allows customers to go to a FedEx location to pick up their package.FedEx has confirmed...
How to get a GlobalPost label onto a USPS scan form?
On the End-of-Day screen, my Globalpost packages are separate from USPS packages. When I close the USPS batch, the scan form contains just those USPS packages, not the separate Globalpost packages. If I try to close the Globalpost batch, I get "Unexp...
