Good morning, We have finished setting up our own UPS account and integrating our negotiated rates. We did all of this to enable EDI support with UPS to make customs processing easier. Could someone please point me in the right direction for how to e...
Hi There - has anybody been recieving Maximum Weight Errors when trying to generate DPD labels through API? We have been recieving these and have an open ticket for weeks that shows no signs of solving. About 40-50% of all our labels return this thro...
Hello, Recently we noticed that we cant generate Amazon shipping labels and gettin always the same error :No eligible service offerings received. You may be after the cutoff time for collection. Try moving the ship date to the following business day....
According to https://help.shipstation.ca/hc/en-ca/articles/360025443131-Purolator "Hold for Pickup" is a supported additional feature in ShipStation for Purolator shipments, but I have not been able to figure out how to do it. This is something we co...
Hi Shipstation people! eBay is now providing sellers of trading cards, like myself, tracked envelope postage for only 51 cents. This is a massive opportunity which I am being left behind on because my entire shipping operation runs off shipstation wh...
So Shipstation makes it quite clear that FedEx One Rate can't be used for returns. This is a real pity. I don't understand why it cannot just create a return label with the send to and recipient swapped. Has anyone found another way to make this work...
We have been complaining to ShipStation since Early fall 2020 about how all of a sudden our UPS labels are converting to cm and kg.We submit the details in lbs and kg, UPS bills is in lbs and inches. The issue gets worse because the back and forth fr...
We are an online store using Etsy and Shopify. We ship via Parcelforce (Mainly) with some exceptions depending on postcode We are interested in having a custom label/pickslip written to pull all the information that we need including the shipping lab...
We ship almost all of our shipments with FedEx International services, which does not support Auto-tracking. In the past, we shipped on the FedEx.com website in which we could check of email notifications for any or all of the following: "Shipped", "...
Has anyone had the issue where a shipping carrier disappears from the option drop down list in when creating or viewing shipping preset groups?We use Endicia , however now when we try and edit shipping presets or add another preset group Endicia has ...
I am confused, I linked my Fedex account and have bought about 30 labels a week ago. Nothing appears in my Fedex account and I have no idea how or when I am supposed to pay for them?
New to shipstaionCan anyone answer a question i have about end of day forms. I use Royal Mail here in the uk, my question is if i buy the postage/ dispatch the item on a sunday, will the items that sunday be moved into the end of day form for the Mon...
We have had about 200 boxes shipped out in early December still not make it first week of January. Most customers are being extremely patient but for those who's patience has run out we've reshipped with other carriers. Since USPS will allow loss cla...
I have Fedex and UPS fully integrated into Shipstation so I can see my shipping costs and decide which is the best option for my packages. However from my billing I have noticed especially with residential packages that not all the fees appear on the...
Original post by user Jennifer Tran Please Help!! When I try to add funds into my account this error message keeps popping up and I am unable to add funds. "Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, ite...
Original post by user Ted Capell Where is my stamps.com postage balance?
Original post by user Andy Lafler I have a fedex account with Shipstation but my customer wants me to use his account number to ship some items. i don't see where I can enter a different fedex account number
Original post by user Joe Cooper We're doing an integration for a warehouse management system used by a few of our clients which are fulfilment centres. We opted to use ShipStation as it supports a wide amount of platforms so their customers can easi...
Original post by user A R Watts Has anyone else experienced problems with the latest Royal Mail integration update, we have had issues with service upgrades and the use of certain services. Signed For, Saturday Delivery and Next-day delivery.
Original post by user Office ITS I'm new - but why can't I see USPS Cubic Priority Mail rates or select Cubic Priority in my Stamps.com rate calculator?
Original post by user Andrew Newby Hi, I can't close todays shipments! I get an error: One or more errors were encountered when attempting to close shipments. Please review the errors below. Royal Mail Object reference not set to an instance of an ob...
Original post by user Scott Hunter After a recent parcel had a misadventure to Spain and back, I thought I'd make a suggestion here. Said parcel was meant to be heading for Brazil using DHL Worldwide Express (UK based account) and we have PLT active ...
Original post by user Jeremy Earls Hey All, I have FedEx integrated into my ShipStation and one of my Ship From locations doesn't have a regular FedEx pickup. Am I just totally missing it or is there no way within ShipStation to setup a pickup? Does ...
Original post by user Denise Finelli USPS is now recycling tracking numbers (even if it has signature) after only 45 days!!! As a result, scammers are opening bogus chargebacks and disputes because Amazon, Paypal and credit cards allow disputes to be...
Original post by user Joanne Wood-Ellison Hello - this is my first Community Post! I am a US based seller, and I would like to expand selling into Canada, Australia and the UK. Most of my shipments are small (average 6 ounces), and the volume I expec...
Original post from user Peter Peng Anyone have success with UPS integration? It's really frustrating because they ask for your account # and also multiple numbers from an invoice Control ID Invoice Date Invoice Number Invoice Amount There is a trial ...
Original post from user Michael Vandermeer I've activated UPS Ground Freight in Shipstation but I cannot figure out how to actually use it on an order. Can anyone offer some advice?
Original post from user Ginger Kaiser GlobalPost is available in my Shipstation Account. When the package weighs more than 4 lbs the following message is received: Selected service is not compatible with other settings (package type, weight, size) Gl...
Original post by user Pyramid Global I've enabled my UPS account for negotiated rates in ShipStation, but the price is different from the UPS website.
Original post by user David Durham It would be a great idea to implement a way to file a USPS claim with 1 click. All customer information and item information instantly transfers. BOOOM! Get Ship "claims" Done! This would be especially helpful consi...
