Hi, I recently received a large order that has two items which require 3 total packages, all needing to be shipped via LTL. I naturally thought I would be able to create multiple packages within the same shipment, but unfortunately that's not an opti...
I keep getting this error when trying to print labels.Contract Number is a required field. (Bad Request, Carrier Error Code: 2206). external_client_error (Generic). (520, f8717815-bf6d-4f95-9e1c-241a86d222b0)I contacted Canada Post and everything is ...
Hello. We have had a few packages marked as delivered but reported missing by customers, so to avoid this we'd like to use FedEx's "hold at location" option. This allows customers to go to a FedEx location to pick up their package.FedEx has confirmed...
On the End-of-Day screen, my Globalpost packages are separate from USPS packages. When I close the USPS batch, the scan form contains just those USPS packages, not the separate Globalpost packages. If I try to close the Globalpost batch, I get "Unexp...
Has anyone ever had their stamps.com account closed without them notifying you? I have no emails. I checked all the contact info and it's fine. We have a positive account balance and all the credit card info was fine. We shipped on Thursday without i...
Hi new here , basically i wondering if we can have orders automatically move to shipstation from a direct purchase link . we have an email group and we sell products through this email . each product has a direct link to click on and checkout through...
This was intended for the "Ideas" discussion. Edited.
Hello,We use Stallion Express to ship out our Etsy, Squarespace and Faire orders. All of those order are imported into Shipstation and then imported into Stallion Express. Once an order is shipped in Stallion, Shipstation will report back to Etsy, Fa...
I have negotiate rates with USPS, I would like to integrate USPS API with Shipstation, just how we use stamps.com.Can you please have this carrier integration feature added to Shipstation?
Hello,I was wondering if anyone might know the metakey name for the tracking number field exported from ShipStation.I need the metakey name to be able to add a field to a pdf invoice/packing slip creator.any ideas?Thank you, -Robert
Just an FYI as this is not posted anywhere on Global Post, Stamps, or Shipstation."GlobalPost Standard Intl" is now charging by DIM weight for small packages. There is no minimum size, ALL packages will be priced by size. And their pricing is outrage...
I got this email, so I reached out to support about it. We ship regulated and hazardous goods, and this requires us to have very specific contracts with the carriers to transport them. I asked support if I was able to use their carriers to do this, a...
ShipStation currently only has the expedited freight methods through FedEx instead of the much more affordable FedEx Economy Freight & FedEx Priority Freight. Adding these cheaper services would greatly help us provide affordable freight shipments to...
we use a local carrier that is not integrated to update status to Delivered. We would like to see a manual option to change a status from "Shipped" to " Delivered" on the carriers that are not integrated. The same as when we change the status from "a...
First time that happened to us. Shipstation is only accepting Priority Mail and Express Mail which is more expensive than First Mail class. We have been using First Mail Class for a long time already. Is there something that we can do without having ...
Buy a FedEx or USPS shipping label at the best price, through Seller Center or Walmart APIsCan we get on this?Please reach out . I have the API info on the intro email.Thanks -Ike
We get calls from UPS asking for the customers Email address on a regular basis. Usually when UPS is trying to deal with customs entry in the foreign country. Shipstation already has the customers email address as they are sending the shipping notifi...
We can't ship first class using USPS... this is impeding our shipping process! We are frustrated any help would be wonderful. The error message reads..."Only mail classes Priority Mail and Express Mail are allowed for this account." Although we have ...
Shipstation's integration with Royal Mail does not recognise Isle of Man as a UK domestic service. It only offers international services. According to Royal Mail, IoM is available for domestic services and not subject to customs documentation. https:...
We have been using click and drop for a number of years and have combined different companies and connect all via their API. We have recently been trying out shipstation with some issues, but we're trying to power through. On C&D it allows you to set...
Hi, has anyone found a workaround or resolution to not use Amazon Buy Shipping for a Prime Order? As of OCT 1 this is no longer an Amazon requirement. However, I cannot generate a non Amazon Buy Shipping Label within ShipStation for a Prime Order. My...
Hi there, We use FBA UK to fulfil a portion of our orders. At some point in the last few weeks, the tracking links which historically have been populated on our Shipstation generated Shipment Notification emails have stopped populating.The tracking n...
Shipstation takes forever in answering a trouble ticket. At the very least the could answer back and say we are working on the problem but nope, not a single word about the issue. They don't seem to care about there customers. If they don't have time...
I cannot add funds. Comes up "an error has occurred". I tried several times.
I keep putting this off, but I can't get my store to connect to shipstation. I go through the process as described, and when I test the connection, I get this error message:Connection Test Failed!Invalid XML. Error: 'The 'meta' start tag on line 1 po...
Hi,I keep getting this alert: Property: shipment.References. Error: The billing preference DPT is missing or its value is invalid. (Generic). (400, fe739f8d-84ee-436a-9088-56eaf19c9fd1).I just can't create and print my labels. Have you ever get this ...
Our negotiated rates with UPS are much better than the UPS by Shipstation option so we want to remove it from shipping options. I tried switching it off under carriers but had no luck.
So aggravated! trying to use shipstation ups account and cannot get any labels. Was working fine last week. I have been on hold on the phone since 11 am, it is now 2:15 pm. I have started a ticket and got an email saying that help was on the way. sti...
It appears that Shipstation has stopped automatically importing the customer's phone number for Canada Post's labels. This change has required us to manually input a phone number on each individual label in order to proceed, which has added a signifi...
