Carrier Integrations
Discuss carriers, postage provider, and fulfillment integrations
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Can't post to Isle of Man by Royal Mail

Shipstation's integration with Royal Mail does not recognise Isle of Man as a UK domestic service. It only offers international services. According to Royal Mail, IoM is available for domestic services and not subject to customs documentation. https:...

Shipster by Contributor
  • 2610 Views
  • 3 replies
  • 4 kudos

Royal mail integration - Department

We have been using click and drop for a number of years and have combined different companies and connect all via their API. We have recently been trying out shipstation with some issues, but we're trying to power through. On C&D it allows you to set...

Motaclan by New Contributor
  • 695 Views
  • 0 replies
  • 0 kudos

Can't buy Global Post plus Int postage

Shipstation takes forever in answering a trouble ticket. At the very least the could answer back and say we are working on the problem but nope, not a single word about the issue. They don't seem to care about there customers. If they don't have time...

Shipper Number cannot be used ?!

So aggravated! trying to use shipstation ups account and cannot get any labels. Was working fine last week. I have been on hold on the phone since 11 am, it is now 2:15 pm. I have started a ticket and got an email saying that help was on the way. sti...

Resend an auto cancelled Shipment

Upon checking one of my shipments, I discovered that it was canceled. One possible reason is that the fulfillment SKU was not found in the fulfillment center’s system. I have since updated the fulfillment SKU and would like to resend the shipment to ...

carmel by Occasional Contributor
  • 605 Views
  • 0 replies
  • 0 kudos

Tracking of unshipped or stuck orders

Hi community members,I have a task to control if orders were shipped from our warehouse within a certain period of time (2 days for us).I made a script which uses the order's tracking information, and when it still sees "Label Created" or "Not Shippe...

Laurel39 by Occasional Contributor
  • 4496 Views
  • 7 replies
  • 11 kudos

When a customer needs faster, not cheaper

I understand that ShipStation will only show customers the cheapest rate for each service our store uses. Our business offers parts for machines that when broken, stop production of our customers. When a part breaks, they often want it as quickly as ...

rmftr by Rookie
  • 504 Views
  • 0 replies
  • 0 kudos

Squarespace Pickup Option

Squarespace have just implemented a new Pickup option, which is great, but the orders don't then come through to Shipstation. We use Shipstation to collate all our orders from different stores for the day so if pickups are missing that is a bit of an...

Date issue printing Yodel labels

Anyone else finding the label printing issue with Yodel restrictive. I am not sure what the logic is behind having to manually forward date every order before a label can be printed. It is not a feature with any other carrier. We are steering clients...

Support Fedex Regional Economy in Europe

Can you please replicate the UK (and perhaps elsewhere) by enabling the Fedex Regional Economy Service in Europe? This is by far the best rates we have for EU shipments and without it we may struggle to use Shipstation due to the cost of other servic...

am2 by Occasional Contributor
  • 547 Views
  • 0 replies
  • 0 kudos

Live Shipping Quotes

I have customers complain on a regular basis that the shipping quotes given are automatically filtered by what Shipstation feels is the best option. This is such a ridiculous feature in my opinion. Let the customer choose!For example if a customer is...

Live Checkout Rates Bigcommerce

Hello,I'm wondering if anyone knows how to configure the live rates to display the correct shipping to our customers? For example, the picture I've attached, the shipping is incorrect. That product will fit in a Medium Flat Rate, but not priority mai...

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MatCash by Occasional Contributor
  • 992 Views
  • 1 replies
  • 0 kudos

Fed Ex Rates Vs Shipstation UPS

Seems like this UPS strike is really going to affect our shipping costs. When I compare UPS Ground rates with Shipstation to our "Discounted" Fed Ex Rates, Fed Ex is 30-40% higher for Ground Home Delivery. Is anyone getting better or similar rates to...

sarah5 by Occasional Contributor
  • 628 Views
  • 0 replies
  • 0 kudos

DX Freight Integration

You currently offer DX Deliver Integration (which works well). How about offering DX Freight Integration? Same company, similar API's, just a different service.