UPS by Shipstation - Insufficient Funds

[brixtondiscgolf]

When I try to purchase a UPS label I get a message that says my "UPS by Shipstation" account has insufficient funds.  There is more than enough money in my Shipstation account.  If I push "Continue" on the insufficient funds page (which would normally purchase the necessary funds to complete the order), it just sits there and does nothing.

On my Carriers page, the UPS option is greyed out.  If I "Activate" it, nothing happens -- still gray.

I have successfully purchased labels through USPS, so the funds are there and my account seems to be in good order, except for the UPS portion of it.

Anyone have any idea what might be going on?

Thank you for any replies

[bdowney]

I am having the same issue..... did you get this resolved? HOW if you did? SO FRUSTRATING

[info335]

Extremely frustrated having the same issues attempting to generate a return label that was sent out with UPS ship station. I'm getting the error "Insufficient funds to make this transaction."

[Manager-Erin]

Hello @info335 , 

Thanks for being a part of our community and for your comment. I am sorry to hear that you are getting an insufficient funds error that you can't clear. 

In this case, with this specific error, I recommend contacting support as we might need to get this escalated. If you are having any trouble chatting in you can contact them by emailing support@shipstation.com. 

-Erin: Your Friendly Neighborhood ShipStation Community Manager 

[info335]

6 months later still not fixed ...

We could not process your request. Please verify that your payment information is correct and try again.. Payment Server Exception Code 0x08010601; module 2049 category 6 item 1. ()

[Alwaysproblems]

I have the same problem any fix yet? or time to close my account?

[CaraAdmin]

Hello @Alwaysproblems!

First, welcome to the Community! We’re so glad you’re here. This space is a great place to find answers, share feedback, and suggest new product features—we hope you find it both helpful and inspiring!

Regarding the issue you’re experiencing with adding funds to your account, I took a look through your recent support interactions and wasn’t able to find any existing tickets related to this. Because of that, I recommend reaching out to our Support Team at support@shipstation.com so they can investigate this with you directly. We want to ensure that you can access your funding options as soon as possible.

When you reach out, including a screenshot of what you’re seeing will help the team troubleshoot more quickly and accurately. I will keep an eye out for your ticket with support and be able to convey to others the troubleshooting steps that were followed. 

Please keep us posted, and we’re here if you need anything else!

Happy Shipping and Happy Holidays!

-Cara