IMPORT not working and every tech support agent is incompetent

[ESP]

Importing stopped working every stupid tech states its being escalated yet zero replies or feedback or status.  WTF

[Manager-Erin]

Hello @ESP, 

Thank you for being a part of our community and for reaching out to us. We are sorry to hear that your experience with support was less than satisfactory. I have reached out internally to make sure that a tenured member of our team reaches out to you as promptly as possible to continue working with you. 

-Erin: Your Friendly Neighborhood ShipStation Community Manager