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bad user-agent

shipping120
Occasional Contributor

Our webhost is blocking ShipStation because some of their requests are using a bad user-agent. I've brought this issue up with tech support and they told me to post it here and whitelist their domain. Unfortunately the domain they told me to use doesn't map to the IP addresses making the requests.

I'm hoping this will be passed along to the dev team.

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1 REPLY 1

CaraAdmin
Khoros

Hello @shipping120

 

Thank you for your post in the community! We have notified the development team of this issue and they are looking into what could be going on. 

 

Thank you for your patience!

 

Happy Shipping and New Year!

 

-Cara