after update can't import or update orders BigCommerce
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โ02-13-2025 05:03 PM
My Apps in bigcommerce updated shipstation and now it displays as bigcommerce v3 but I am on v2! I do NOT have the ability to upgrade the store to v3 yet as I have far to many complex products that need to be re-written. how do I fix this?
I get this message
An error occurred attempting to update orders: Unauthorized : {"message":"Auth error occurred communicating with BigCommerce.","transaction_id":"bbac97a2-72d5-4324-a6e3-18dcde527ab2"
I did not realize updating the shipstation pp would do this. Sadly I cannot add any new orders or update existing ones which ill force me to find an alternative to shipstation if this cannot be resolved with me staying on v2 only.
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โ02-17-2025 11:25 AM
Hello @Nemy!
Thank you for sharing your post in the community! For this situation, we highly recommend contacting our support team at support@shipstation.com. Theyโll gladly assist you with troubleshooting and investigating the issue!
Happy Shipping!
-Cara

