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after update can't import or update orders BigCommerce

Nemy
First-timer

My Apps in bigcommerce updated shipstation and now it displays as bigcommerce v3 but I am on v2! I do NOT have the ability to upgrade the store to v3 yet as I have far to many complex products that need to be re-written. how do I fix this?

I get this message 

An error occurred attempting to update orders: Unauthorized : {"message":"Auth error occurred communicating with BigCommerce.","transaction_id":"bbac97a2-72d5-4324-a6e3-18dcde527ab2"

I did not realize updating the shipstation pp would do this. Sadly I cannot add any new orders or update existing ones which ill force me to find an alternative to shipstation if this cannot be resolved with me staying on v2 only.

1 REPLY 1

CaraAdmin
Khoros

Hello @Nemy!

 

Thank you for sharing your post in the community! For this situation, we highly recommend contacting our support team at support@shipstation.com. Theyโ€™ll gladly assist you with troubleshooting and investigating the issue!

 

Happy Shipping!

 

-Cara

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