08-30-2023 07:55 AM
I have a Bronze subscription plan, and I have been trying to add a private UPS account as carrier on my shipstation account, I keep getting an error that says "There is a non-technical issue with your request, in order to resolve you will need to contact UPS customer service at 1-888-851-4901." UPS has confirmed that there is no issue or lock on the account. I have tried contacting shipstation in several ways to get a resolution on this, but nothing helped. What can I do to get the account added on my carrier?
08-30-2023 02:12 PM
Hello @Reachmobile,
I am more than happy to get you some assistance. Can you please DM me with the best email address to use to contact you?
-Erin: Your Friendly Neighborhood ShipStation Community Manager
08-30-2023
11:15 PM
- last edited on
08-31-2023
08:22 AM
by
Manager-Erin
Hello Erin, thanks for your response, you can reach me at
09-08-2023 12:13 AM
Hi @Manager-Erin I'm still awaiting a resolution on this issue. UPS has confirmed that there is no hold or issue on the account and I'm yet not able to add the carrier account.