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Unable to add the UPS account as carrier

Reachmobile
New Contributor

I have a Bronze subscription plan, and I have been trying to add a private UPS account as carrier on my shipstation account, I keep getting an error that says "There is a non-technical issue with your request, in order to resolve you will need to contact UPS customer service at 1-888-851-4901." UPS has confirmed that there is no issue or lock on the account. I have tried contacting shipstation in several ways to get a resolution on this, but nothing helped. What can I do to get the account added on my carrier?

3 REPLIES 3

Manager-Erin
Alumni
Alumni

Hello @Reachmobile

 

I am more than happy to get you some assistance. Can you please DM me with the best email address to use to contact you? 

 

-Erin: Your Friendly Neighborhood ShipStation Community Manager 

 

Hello Erin, thanks for your response, you can reach me at 

Reachmobile
New Contributor

Hi @Manager-Erin  I'm still awaiting a resolution on this issue. UPS has confirmed that there is no hold or issue on the account and I'm yet not able to add the carrier account.