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Shipment fees - Now charging for label creation?!

Occasional Contributor

Having just checked my recent bill, I was surprised to see new charges I was not aware of "shipment fees" for creating labels.

I was never informed about these new charges, was anybody else aware of this change?

This is going to near double the charge that was increased literally a months ago!

That compiled with the downtime over the past month is a kick in the teeth.



Hello @jk47


Thanks for reaching out to us and for being a part of our community. If you are having troubles with billing the best way to get this resolved is to bring it to our support team directly. I see that you were able to reach out and that they are looking into this potential error. 


-Erin: Your Friendly Neighborhood ShipStation Community Manager 



Shocking move by shipstation, we've just been hit also and have immediately cancelled our account!

Occasional Contributor

Don't blame you, the way they imposed the charge our of the blue was ridiculous. That and lack of development / fixing bugs shipstation just isn't what it used to be.

By the way, are you from Kendal, Cumbria? I'm based down the road in Grange if so!