Shipment fees - Now charging for label creation?!

[jk47]

Having just checked my recent bill, I was surprised to see new charges I was not aware of "shipment fees" for creating labels.

I was never informed about these new charges, was anybody else aware of this change?

This is going to near double the charge that was increased literally a months ago!

That compiled with the downtime over the past month is a kick in the teeth.

[Manager-Erin]

Hello @jk47, 

Thanks for reaching out to us and for being a part of our community. If you are having troubles with billing the best way to get this resolved is to bring it to our support team directly. I see that you were able to reach out and that they are looking into this potential error. 

-Erin: Your Friendly Neighborhood ShipStation Community Manager 

[kendalmintco]

Shocking move by shipstation, we've just been hit also and have immediately cancelled our account!

[jk47]

Don't blame you, the way they imposed the charge our of the blue was ridiculous. That and lack of development / fixing bugs shipstation just isn't what it used to be.

By the way, are you from Kendal, Cumbria? I'm based down the road in Grange if so!