Error message is incorrect when Ship To field has only one letter in First Name

[Sliceworx]

Had a package to be shipped via DHL from Los Angeles to Netherlands

When I tried to generate the label it said : Ship From Name must contain at least two words. Each word must be at least two characters long, separated by a space

So we went to our Ship From locations and checked everything was filled out. We had generated 100s of DHL labels from this location so it could not be a problem. 

After chats with CS and internal discussions we checked the Ship To field for customer. 

The customer only entered the letter M as first name. Add Mr to the name to make it "Mr M"

And the label got generated. 

The Label error currently shown is misleading

Suggestion to Shipstation IT : Fix the error message shown from the API Call to DHL to indicate which field the error is in instead of the generic error. 

Also update to this page is needed: https://help.shipstation.com/hc/en-us/articles/19748165115547-Common-Label-and-Rate-Errors

[CaraAdmin]

Hello @Sliceworx!

Thank you for your post in the community! I’ve reached out to a few teams to explore this error, and it was suggested that this is a situation where reaching out to support would be the best course of action. They can review your settings to help ensure the descriptions match. You can contact them at support@shipstation.com.

Thank you—we truly value your business!

Happy Shipping!

Cara