2 weeks ago
In Shipstation the shipping labels of this Сarrier are incorrectly generated. When I select Dangerous Goods, there's no Hazmat or ‘H’ on the label. I created a case (Request #7165331).
but I haven't heard back in over a week. Other competitors of Shipstation are working correctly.
I would like to provide additional information for the ShipStation technical specialists. I experimented by connecting our DHL eCommerce account to another provider—https://xpsship.com—and did not encounter any issues with generating labels. I am sending you the labels I obtained through their dashboard. Hopefully, this will expedite resolving the issue. We do not want to change providers, but we might have no other choice if this continues.
2 weeks ago
2 weeks ago
2 weeks ago
Hello @YehorPrikhodko!
Thank you for posting your question on the community. It looks like you're on the right track with an open support ticket (7165331). This is the best way forward so the support team can work through troubleshooting steps and resolve the issue for you.
Have a wonderful rest of your day!
-Cara