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ShipStation API v2: Rate estimates not reflecting delivery confirmation fees

polo
New Contributor

Developing an eCommerce app that utilizes ShipStation API v2. Our app uses the API to get rates and print shipping labels for customer orders.

When requesting
 rates with delivery_confirmation parameters (direct_signature, signature, adult_signature, etc.), the returned rates do not include the associated fees. However, when creating labels with the same delivery confirmation settings, the final label cost correctly includes these fees. This creates a significant pricing gap between estimated rates and actual costs. This discrepancy occurs across multiple carriers (FedEx, UPS, USPS)

Is this a known limitation of the rates endpoint in API v2? Any guidance would be greatly appreciated.

1 REPLY 1

CaraAdmin
Khoros

Hello @polo!

First, welcome to the Community! We’re so glad you’re here. This is a great space to find answers, share feedback, and suggest new product features—we hope you find it helpful and inspiring!

Our support team recommends reaching out directly to shippingapisupport@shipstation.com—they’re our dedicated API experts and will be best equipped to assist you.

Happy Shipping!

-Cara