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Can only print certain labels; Global-E 'Print Label' button greyed out

LisaMouse
First-timer

Hello. My company has a separate warehouse location that does fulfillment. They are experiencing trouble with not being able to access, create, or print labels for just one carrier. The rest of our domestic orders print just fine. All available options are greyed out. Please help!

1 REPLY 1

CaraAdmin
Khoros

Hello @LisaMouse!

 

Thank you for reaching out to the community for assistance with your issue from Thursday! It looks like you took the right approach by contacting support, and I’m glad to hear they were able to assist you further.

 

Happy Shipping!

 

-Cara