a month ago
We just started using Shipstation, and since Monday of last week, we have pushed ~90 orders out the door. Most of these orders shipped with USPS, and at least six of these USPS packages (so far) have used recycled tracking numbers for packages still in transit. I am aware that USPS uses recycled tracking numbers; however, the tracking numbers that were assigned to our affected packages combine the existing (and ongoing) tracking information from a different package with our tracking. Multiple customers are contacting us wondering where their packages went, and we cannot provide any meaningful answers. We can't verify that these packages are on their way to their destination because the tracking information ends once the "other" package is delivered.
I contacted Shipstation support and was advised to void and reprint affected shipping labels (not possible once a package is shipped) or contact USPS directly. We reprinted labels for the packages whose tracking numbers we could catch before shipping, but many slipped through. We also contacted USPS, which we wholeheartedly regret. Not only did USPS refuse to provide any assistance in the most unpleasant way possible, but they also stated that Shipstation was the source of the issue and that the USPS system does not make mistakes when issuing tracking numbers. A quick Google search and personal experience memory revealed this was utterly false.
In short, we have gotten nowhere in attempting to resolve this issue. Has anyone else had issues with recycled tracking numbers for their USPS shipments? How did you get it resolved? Is this an issue with Shipstation or Stamps.com?
Solved! Go to Solution.
3 weeks ago
Hello @Ktinamk188 and @darkmistofwoods!
Thank you both for your posts in the community and for bringing this to our attention. I spoke with the support team, and they confirmed that they are actively working on a fix to address the issue with recycled tracking numbers. We appreciate your patience as we work toward a solution!
We appreciate your patience!
-Cara
4 weeks ago
Yes!! This has happened to me and if they can't properly deliver/provide the arrive you paid for then that's on them. I filed an insurance claim marking it as lost.
3 weeks ago
Hello @Ktinamk188 and @darkmistofwoods!
Thank you both for your posts in the community and for bringing this to our attention. I spoke with the support team, and they confirmed that they are actively working on a fix to address the issue with recycled tracking numbers. We appreciate your patience as we work toward a solution!
We appreciate your patience!
-Cara
3 weeks ago
Thank you, Cara! That is outstanding news.
And thank you to your support team for promptly identifying and addressing the issue.