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failed to fetch installation from devices service windows 10 unable to open shipstation connect

hq3_ispring
New Contributor

‎09-29-2023 06:27 AM

Hi, Recently, We have the issue to open the Shipstation Connet and the error message: failed to fetch installation from devices service. And my OS is Windows 10 Pro and Windows 7 Pro. Both of the OS have the same issue to open the Shipstation Connect. Anyone has the same issue. Please advise. Thank you.

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2 REPLIES 2

YCR_Support
First-timer

‎10-11-2023 02:40 AM

Did you managed to resolve this issue as we have the same problem.

Just tried a re-install and the problem persists.

0 Kudos

hq3_ispring
New Contributor
In response to YCR_Support

‎10-11-2023 06:32 AM

we found that we have to switch to different internet, meaning other IP, then we are able to open the shipstation connect, try to add the shipstation to the internet whitelist, but no luck at all.