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Sorting orders that have been grouped by criteria

In an effort to optimize picking in our warehouse and minimize multiple trips to the same stock locations, we add grouping to our Orders screen list to group by two levels. First, by Number of Line Items and second by item SKU. The resulting grouped ...

Prioritize User (Scale/ Printer)

Hi, I am asking that is be possible to get a setting to prioritize which user on the accounts printer/ scale is being used. At this point we are taking a lot of time of we have to refresh or if something is not working having tom find our user name, ...

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Trex-Lauren by Occasional Contributor
  • 1998 Views
  • 2 replies
  • 1 kudos

ShipStation Connect constantly losing connection

We use ShipStation Connect to print our labels to a Jadens thermal printer and almost daily we lose connection. We usually have to manually print by downloading the label and printing the PDF but really like the convenience of SS Connect it's just so...

KimN by First-timer
  • 1622 Views
  • 1 replies
  • 3 kudos

Resolved! Printing issues - labels print super small on a 4x6"

Hi fellow users. Does anyone have this issue, and any solutions? We use Shipstation Connect to our Dymo 4XL printer to print 4"x6" lables, and recently it started printing super small. The image print size would fit 9 images on one label, which makes...

OTC_Eddie by Contributor
  • 14168 Views
  • 5 replies
  • 0 kudos

Resolved! CUSTOM PACKING SLIPS

Hello all! I have created a custom packing slip with our logo and highlighted quantities above 1. However, when I print the orders out for the day, it only gives me the option to print one per page. It allows me to print two per page only when i sele...

Dustinator by New Contributor
  • 19341 Views
  • 16 replies
  • 2 kudos

Scan to Verify and Print

I am running into an issue with Scan to verify and print. The scan process works fine. After the last item is scanned and it switches over to the print function, I have to uncheck and re-check the the use scale box to get the scale to read the weight...

cschlik by New Contributor
  • 5833 Views
  • 6 replies
  • 1 kudos

Feature Request (Printing order barcodes sticker)

Hello, I think an important feature to request is to be able to print the barcode that Shipstation generates for each order on a sticker by itself or allowing the creation of custom documents based on shipstation HTML suggestions or just allowing bar...

Ghiath by New Contributor
  • 2180 Views
  • 1 replies
  • 2 kudos

WooCommerce Shipment Tracking

Does ShipStation send tracking information back to the WooCommerce website and assign it to the correct order automatically? Is there a way to nicely display the tracking information in the WooCommerce customer account dashboard via a map, or display...

Barcode Order to be read on DPD App

Hi All,I use shipstation to manage the orders from our different marketplaces and the different carrier companies we work with.I ran into an issue with DPD (carrier). DPD labels printed through Shipstation are on different size from the standards tha...

Printing packing slips on Thermal receipt papers

Can we print packing slips on thermal receipt papers so we dont need to use expensive papers or printers ? like how Amazon FBA does. They just throw a little receipt paper in it.Is that possible?I wanted to check before i order a receipt printer.Than...

Bulk printing order alerts

We always bulk print packing slips and labels but recently the popup alert that warned us that we already printed packing slips has disappeared. As you can imagine this is leading to some major picking/packing issues. I attempted to seek help from sh...

Mia4 by First-timer
  • 1337 Views
  • 0 replies
  • 1 kudos

Make entire "Order Summary" text bold and bigger

Can anyone tell me how to make the entire "Order Summary" BOLD and BIGGER for printing? After print out it is coming out faded and some part is hard to read. The part that is coming out faded are "customer inputs" for personalized orders. The title a...

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Mustafa by First-timer
  • 1987 Views
  • 1 replies
  • 1 kudos

Shipstation Connect doesn't work with Firefox

When trying to print labels via ShipStation Connect, nothing is printed. This issue occurs when using ShipStation on the Firefox browser, as well as the Brave browser. ShipStation Connect was working on Firefox last week. So far I have tried the foll...

Reorder products on packing slip

We ship a selection of products that have common categories - ie the protein they use. We have a wide range of items and our warehouse is ordered by the product categories. I'd like to have my products print on the packing slip not in the order that ...

SanjayB by First-timer
  • 3228 Views
  • 1 replies
  • 0 kudos

Charged for shipping labels, none created

Hello, I created 50 labels via shipstation and was charged, as usual, via stamps.com but my labels did not print. They are not showing as paid for/shipped via shipstation or through Shopify. Will going through the process of creating those labels aga...