We've been using Shipstation for 4 years now to ship all of our ecommerce orders. Naturally we use the Shipstation Connect feature to make the process of printing shipping labels and packing slips more efficient. That being said, we encounter connection issues with Shipstation Connect on a weekly basis. In most cases we have to completed deactivate a workstation, uninstall Shipstation Connect and reinstall the entire program. When speaking to Shipation Support we always get the same answer "we apologize for these bugs, perhaps closing work stations down and logging out at the end of the shipping day will help? We will escalate this to our tech team.". Not much help after 4 years as nothing has changed.
Does anyone else have issues with the Shipstation Connect feature? Is there anything we can do to make the program more reliable so our employees are not constantly held up trying to reinstall?
try and entirely delete the containing folder after uninstalling connect.
start menu >
either the folder is in here OR
AppData > Local > Shipstation Connect
From there delete everything and try again. that is the last thing we did before it never broke again
ALSO we only use v4 now. old layout seems to be getting dismantled