01-07-2021 10:08 AM
We've been using Shipstation for 4 years now to ship all of our ecommerce orders. Naturally we use the Shipstation Connect feature to make the process of printing shipping labels and packing slips more efficient. That being said, we encounter connection issues with Shipstation Connect on a weekly basis. In most cases we have to completed deactivate a workstation, uninstall Shipstation Connect and reinstall the entire program. When speaking to Shipation Support we always get the same answer "we apologize for these bugs, perhaps closing work stations down and logging out at the end of the shipping day will help? We will escalate this to our tech team.". Not much help after 4 years as nothing has changed.
Does anyone else have issues with the Shipstation Connect feature? Is there anything we can do to make the program more reliable so our employees are not constantly held up trying to reinstall?
01-07-2021 11:29 AM
We used to have the same issue. Had to reinstall connect every few days. It has been steady the last year or so. Do you use more than one user per computer? Do you have multiple computers?
01-07-2021 01:12 PM
Currently we have 2 shipping station running off of seperate computers with each their own separate label printer. The computers use 2 different user accounts and are never swapped.
What did you guys do to get this fixed?
01-08-2021 09:23 AM
try and entirely delete the containing folder after uninstalling connect.
start menu >
either the folder is in here OR
AppData > Local > Shipstation Connect
From there delete everything and try again. that is the last thing we did before it never broke again
ALSO we only use v4 now. old layout seems to be getting dismantled
11-17-2022 05:02 PM
Thank you! The jury is out if this is a long-term fix, but we've not been able to print this fast in MONTHS.
01-08-2021 05:50 AM
We have multiple computers/users and I gave up on Connect, I download and print everything now, as this doesn't seem to get fixed and I don't have the time and patience to continually uninstall and re-install.
01-08-2021 08:43 AM
Thanks for the reply! It's nice to know we are not the only company suffering from this ridiculous bug! Seems silly that the Shipstation team can't get something so simply to work reliably....
01-11-2021 02:26 PM
We have multiple user accounts in ShipStation, but I'm the only one who uses Connect. It hasn't worked for me in over a week. *shrug*
03-26-2021 09:09 AM
Did you try the steps I posted above to completely uninstall connect?
02-03-2022 01:05 PM
Coming back to this a year later to say that the steps for completely uninstalling Connect did help me. I've only had to do it a couple times, but it always fixes the issue.
03-25-2021 02:38 PM
10-28-2021 12:52 PM
We have the same issues with Shipstation Connect. We are constantly reinstalling the product. We switched out computers but that didn't help. I love Shipstations features but Connect should have been dropped along time ago.
02-03-2022 11:30 AM
Something deeply wrong with Shipstation Connect.
Fails regularly and requires minutes of troubleshooting to get going.
Printing labels is kinda the whole point of a shipping app.
Fedex.com is much klunkier, but does not constantly fail. Sigh.
Shipstation Developers, wake UP!
You have a great app with one critical piece that's always broken.
02-16-2022 03:31 PM
same here, printer not found, sometimes browser refresh fixes it, but many times we need to restart the pc, or reinstall shipstation connect.
07-28-2022 04:51 PM
Do not erase your Shipstation connect and try to install the latest Version if you have Windows 10 32 bit version OS.
I just tried that and the new Shipstation connection only works on 64 bit Operating System. No where on the update page says that. Now I have a useless computer connected to my Zebra printer. I will have to move to a Windows 10 64 bit. I do not like windows computers. Mac computers make fuzzy Fedex labels on Zebra printers. Only work on Mac computers and the only reason I have a windows computer is to use it a a work station for my Shipstaton connect printer server. I use my Mac and my iPhone Shipstation app to print labels remotely. I can't do that now.
Do not update if you need your Shipstation connect to work on a windows 10 32 bit.
I contacted support and the told me I am out of luck. Get a 64 bit OS. There is no other option for me.