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Error message when closing USPS shipments

SkylinePrint
New Contributor

I have been having an issue for several months now when I try to close shipments from a previous day to generate a scan form. For example yesterday I printed 86 labels, but I forgot to close the shipments and print the scan form since I wasn't planning on going to the post office until today. Now today, when I try to close my 86 open shipments from yesterday, I get an error message saying: "One or more of these packages have already been scanned by USPS." There is absolutely no chance that any of the packages have been scanned by USPS. The same error occurs if I select individual packages and try to close them one at a time. The error doesn't seem to occur if I close the shipments before the end of that same business day. 

 

Screen Shot 2022-09-16 at 1.13.55 PM.png

 

1 REPLY 1

Moderator-Davis
Moderator
Moderator

Hi there @SkylinePrint

 

Welcome to the community! We are so happy to have you collaborating with us! 🙂 

 

When we try to close shipments on a day that doesn't match the Ship Date, this can happen. USPS shipments can't be closed after their ship date has passed. We recommend closing the EOD by 9pm local time. 

 

I see that you've already started up a ticket with our support team and that is absolutely the right call! They will be able to investigate your account directly and get you back to shipping like normal. 

From Moderator Davis, May the force be with you!