The Returns Portal requires a First Class or Priority mail selection as
the default for customer initiated returns. However, if First Class is
selected, and the return item(s) weighs 16oz or more, the Customer will
get an error that they have to cont...
When will the Returns Portal be fixed to automatically switch customer
initiated returns between First Class and Priority based on the USPS
Weight Limits? Customers have to contact us for any returns over the 16
oz. weight limit for First Class, unle...
There is a major flaw in the Returns portal for USPS, that when the
weight of the return is 16oz or more, it does not automatically adjust
from First Class to Priority Mail. Priority Mail is Required for all
packages 16oz or more. Our product weights...
I have been posting about this problem for almost a year with no luck. I
have the exactly same less/greater than 1 lb. issue, and every time a
customer returns two items, which is more than 1 lb. they get an error
to contact us. Since I see that Parc...
@Moderator-Davis - Hi - Are you able to elaborate on what is 'In
Consideration'?There are multiple comments here in this thread with the
same issue that I have, which is that the Returns Portal does not
automatically switch from USPS 'First Class' to...
@Moderator-Davis - I had hoped it would have gotten the attention, but
it hadn't, which is why I posted here. There is also an entire
ShipStation article on setting up a rule in regards to the 16oz First
Class Limit, but unfortunately, that rule can'...
Hi @oliviabands - I purchased this one from Amazon about a year ago, and
it's worked fine with no issues. The only (small) thing is that the USB
port to charge it on the bottom of the device isn't in the same
direction as the device's handle, it's at...