Currently, Shipstation doesn't support Shopify subscription order
handling for prepaid subscriptions. When a customer orders a prepaid
subscription, Shopify treats it as one order, and updates that order
every month to add a new item to be shipped. T...
We recently had a customer request that we switch one item for another.
Unfortunately, after editing their order in Shopify, we discovered that
Shipstation doesn't remove the removed item – but simply adds in the new
item, showing both items and thei...
I posted something similar to this and even provided a solution via
Shopify's Graphql – but I don't think their developer team actually
looks at these.
I made a post some time ago here:
This post shows how Shipstation can use GraphQL to accurately adjust the
Bumping this thread again. We've had a few of these this holiday season,
and with the qty of one item (that has been removed) still remaining >1,
it's rather confusing for our fulfillment team. The above solution
ensures that the shipstation order ac...