If we have a customer reach out to cancel one item in their
multiple-item order, it then carries over to ShipStation from Shopify
with a quantity of 0. Before the new version, we were able to split the
order and cancel the zeroed out item/split order...
We use the Advanced Search option to sort/process orders by product
name. If we come across an order while on the screen with search
results, the system is unable to place an order on hold. The box pops up
on the center of the screen saying Hold Unti...
With the new update, we're unable to combine orders if they're currently
on hold. We place orders on hold until we've heard back from our
customers, or they're ready to ship, so releasing them, just to combine
the orders is another two uneccessary st...
With the new version, we have to reselect a new Hold Until date for each
order, instead of the previously selected hold date still being saved as
an option. We typically place all of our orders on hold for 2 business
days, instead of the preselected ...
We've noticed that after Updating Stores in ShipStation, that a screen
pops up saying that it's imported new orders and to reload to refresh
the grid. I'm often multi-tasking and don't make it back to the SS
screen in time to click it.It used to show...
We have this exact same issue, but have narrowed it down to it occuring
when another user (using a different login name/password) has logged in
to process orders. Once that happens, it logs other users out and resets
the Document Options settings. Ve...