Community Activity
Ship Station Ticket Numbers
We have multiple ticket numbers open with ship station for various reasons. When I have completed the request I have to wait for the ticket number that has been assigned and the email is received relatively fast. The problem I'm having is that the ti...
Automation Rule for 'Recipient'
Mirror the automation functionality that currently exists for 'Charge Shipping to Third Party' but for 'Recipient' instead of Third Party.This represents about 40% of our orders so it's currently a pretty substantial lift.Best,Darren
Screenshare please
It blows my mind you dont offer a screen share funciton. This would save everyone time and headache. The solution of screen shots and screen recordings just adds so much time to the reolution process and i dont think is suitable for 2025 or 2026.But ...
Feature Request - Product Category endpoint
It would be useful to have an endpoint (in either your v1 or v2) that would return all active product categories (ID + string) in a single API call. Currently the only API-based work around I'm aware of is calling the list products endpoint and then ...
Order Import Failed - Shopify
Issue that occurs is Shopify store fails to update orders into Shipstation. Solution manually updating shiptation to fix order imports. 1. If the simple act of me pressing one buttuon to refresh the order importing, why can't shipstation run this sam...
Manually Marking Order As Shipped - Display Only Your Carriers Request
We use the three most common carriers, UPS, Fedex, and USPS. When manually marking an order as shipped, in particular for drop ship orders, we only want those 3 carriers to appear rather than the long list of carriers in the selection box (the box in...
USPS First Class Letter placeholder value in tracking number field
When preparing a shipment in ShipStation, for first class mail, in order to update our channels and customers properly, we would like a placeholder value in the Tracking Number field (e.g., “NO TRACKING – FIRST CLASS LETTER,” “UNTRACKED MAIL,” or “N/...
Discount Codes
it has just been brought to our attention that if a customer uses a discount code to get discount off their items at checkout -shipstation does not apply the discount codes to the products on shipstation - therefore submitting the customs data at the...
Feature Request: Scan to Ship – Rate Browsing & Order Access
Hi ShipStation team,We use Scan to Ship heavily and it’s been excellent at reducing errors during fulfilment. One area where efficiency drops, however, is when we need to leave the Scan to Ship page to check additional information.Two feature request...
API - More keys and allow permissions
We are a pack house and fulfill many shipments for our outside clients. Our clients would like to be able to use actual shipping rates to display in their stores.We would like to be able to provide them an API key so they can acquire shipping rates v...
Product Alias is Not Visible by Product Bundles, resulting in order fulfillment failures
When configuring Product Bundles, each component can only be recognized by the main SKU of that component product; the product aliases are not visible to the bundle configuration.I understand this is the current intended design — bundles reference on...
Credit Card Nickname - Can't Update
When I set up our account I put the Credit Card Nickname/Label as George (the card holders name). I have a number of staff using our ShipStation account and they often don't use the ShipStation carriers as they all show as 'George'. Is there a way to...
USPS Extra charges - Adjustments Disputes
Regarding this Request #9040128In the last 2 weeks, I have received over 1800 Adjustments from USPS called "Incorrect packaging used", over 4430.81 USD in extra chargesThis request i am asking why 2 shipments the same product, Same dimensions, same w...
USPS Extra charges - Adjustments Disputes
Regarding this Request #9040128In the last 2 weeks, I have received over 1800 Adjustments from USPS called "Incorrect packaging used", over 4430.81 USD in extra chargesThis request i am asking why 2 shipments the same product, Same dimensions, same w...
Shipstation stripping formatting from imported text?
Quick question — has anyone noticed shipstation messing up simple text formatting when pasting in data from external tools? I sometimes prep small text snippets using a word helper I’ve been using , but when I drop them into shipstation (order notes ...
Issues with mobile video editor exports for shipping demos
I’ve been testing some mobile video editing apps to make quick tutorial clips for shipping workflows, but I ran into an issue where the exported videos sometimes don’t keep the original resolution or orientation. This ends up causing problems when sh...
Imported orders from eBay: adding new SKUs breaks eBay marketplace updates
Hello all,We are currently importing orders from eBay Amazon WooCommerce Walmart into ShipStation.For most orders, after they are imported into ShipStation, we have to add new SKUs inside ShipStation. For example a new order gets imported into ShipSt...
Canada Post Duty Pre Paid to USA
Does Shipstation yet have the capability to print Canada Post Duty Pre Paid labels for shipments to the USA? I see that there is a place to enter my Zonos account information in my Canada Post account, but I can't find any documentation within Shipst...
Tag flow through
I would like to see order tags be able to be part of shipment reports. We have two seperate GL accounts depending on the shipping activity, and I would like to use tags to deliniate, but I can't get a shipment report (which I need for accounting) tha...
Adjustments
When an adjustment occurs, I need to see the detail of the adjustment, i have to click one by one to see the detail, it is too time consuming, I need a report to download all adjustment with the amount, tracking and reason of the adjustment
USPS Package Type Default Not Saving
Looking for help. A few years ago when I set up my website, I set up products in ShipStation and Choose the wrong package type for one of my products. So every time one of these products gets ordered I have to manually change the product type in ship...
Email templates no longer allowed??
I had been using an older subscription of SS for a while but had a to sign up for an additional one recently. The new version has updates that the old one does not and we have lost the email templates. No longer an option from the templates menu or f...
Small Package via UPS to Sweden is 255 Dollars
I got an order from a customer in Sweden. The products weigh around 4 pounds and have a declared value of around 180 USD. The box itself is about 8in x 6in by 12 in. Somehow UPS Worldwide Saver shipping costs came out to 255 dollars. what is going on...
Trouble addressing "Input String Is Not a Valid Integer" Import Error
Hello all, When our NetSuite connector tries to import an order with a fractional quantity line item, ShipStation throws this error: An error occurred attempting to update orders: Input string '1.5' is not a valid integer. Path 'sales_orders[26].requ...
Picklist needs larger thumbnails & basic customization options
I know this gets periodically mentioned and/or requested... I just can't get over the shear lack of customizations to the picklist. For us, the biggest single thing that would make life way better would be: Being able to have larger image thumbnails....
Mobile Picking Challenges/Opportunities
We started using Mobile Picking and are running into a few major hurdles that impact performance. Overall, we like it, but below would improve the functionality considerably, especially for high volume periods. There is no reporting or visibility to ...
Plaid Verification Forcing SSN Even Though I'm Using a Business Credit Card
Hi everyone,I'm running into an issue with ShipStation’s merchant verification and I’m hoping someone can clarify the correct fix.I recently updated the payment method on my account to my business credit card, but now ShipStation is requiring me to c...
Inventory Sync: SKU-level sync control
Obviously, the tariff situation in the US has brought a lot of challenges, and we’re grateful that many helpful tech features have already been implemented. One thing that would make our lives much easier in dealing with this situation is inventory s...
Inventory Sync: marketplace listing status should override stock pushes
Currently, any SKU that is active in ShipStation Inventory syncs to *all* marketplaces selected as targets in the Inventory Sync add-on, regardless of the listing’s status on the marketplace itself.The problem: this causes "deactivated” or “closed” l...
List a New carrier in ShipStation
I have a published a shipengine connect app, I have a carrier that is not listed in shipstation.How can I add that carrier in shipstation. Currently I am in https://ship-devss111.sslocal.com/.Please tell what I need to do for that.
Latest from our Blog
Ecommerce Returns: How to Turn Returns into Revenue This Holiday Season
Returns aren't just a cost of doing business—they're your chance to win customers for life. Here's how to transform your returns process into a competitive advantage this holiday season. Returns are o...
Community Update Incoming!
We’re making some exciting improvements to the ShipStation Community and can’t wait to share what’s coming! To prepare for these changes, the Community will be in Read-Only Mode starting Thursday and ...
Innovation Delivered!
Innovation Delivered is coming—and this year, we’re making it the year's virtual event! We invite you to join us for a day of insights, strategies, and pro tips from over 30 experts in shipping, logis...
Introducing Our New Discogs Integration!
We're thrilled to announce our new integration with Discogs, the world's largest online music marketplace and database. This partnership empowers music sellers to efficiently manage their inventory an...
