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9 PostsActivity in Discussions
Displaying all Live Shipping Rates at Checkout BigCommerce and Shipstation
Would like an option to display all the shipping rates rather then displaying the cheapest live shipping rate between Bigcommerce and Shipstation. I have customers who would prefer Ups over Usps as lately the post office hasn't been the best in certa...
Request Deliver By Date to be removed
Hello, I noticed the new Deliver By Date in the Shipment Details has replaced the position of the Ship By date. I think it would be super helpful to implement a filter for which dates are necessary or at least to move the Ship By date back to the top...
Three things I'd like to see in Shipstation
1. Make submissions easier. I know there's a process for suggesting ideas. I just can't find the start of it without a lot of trouble. Expose better what you already have.2. Fully implement Paste Entire Address. Love that feature . . . then I clean u...
UPS Additional Tariff Charges and Customs Declaration Order
A customer brought to our attention that they were being charged increased rates by UPS for something called Additional Tariff Charges. Upon further investigation as part of our agreement customer declarations lines 1 - 5 are included in the price of...
Zebra ZP505 Printer on a Mac Printing Blank Labels
Our Zebra ZP505 printer connect to a Mac was printing blank labels after following all set up advice from both ShipStation and Zebra including updating CUPS Settings. Finally found a solution to the issue. Zebra recommend using the ZPL driver which i...
Customer Notes
I am in need of a way to leave notes on a customer's profile to make adjustments on future orders. I know how to tag it but there's no way to see why I tagged it. Possible reasons could be including a replacement item, using a different shipping meth...
Print summary after the label
Our company currently uses FedEx and UPS software when printing labels. We're in the beginning stages of rolling out Ship Station. When they currently print labels they get the order number, tracking number, shipment cost, retail rate printed after t...
Order Total Sum Feature Added Please
When utilizing the awaiting shipments tab, we often want to see the order totals summed. So for example, if we have 5 orders pending with an order total of $10 per order then when selecting all 5 orders a summary showing $50 would be very helpful (5x...
Store Specific Carrier Settings
Dear ShipStation Community,I write today to petition an imperative improvement applicable to sellers and/or distributors that are active in various e-commerce platforms. As many of you may know, recently Amazon re-launched their carrier services, Ama...
"Marked As Shipped" orders are not sending customer emails
When we addtracking to an order, and we "marked as shipped" an order, it says: "notify customer=true" but our customers are not receiving emails. They only receive emails now if we create a label now through shipstation. Any idea how to fix this issu...
Edit Checkout Rates
I have created new checkout Rates for my Shopify store. But In Shopify checkout rates I can see a shipping method description added by ShipStation in SS. How can we remove it ?
Integrate with Shopify (new) native subscription app
The new Shopify native subscriptions app works great, but Shipstation doesn't recognize orders placed through it. The orders come through with items listed as 0 units. Shopify native subscriptions app which is free: https://apps.shopify.com/shopify-s...
Label price is null
Hi, we generate a label with Chronopost but the price was null. How to fix it? It is not possible to avoid the label. we get error "the parcel isn't candidate to cancel (cancelSkybillAsync)."https://prnt.sc/KDx2hgNaSNH4
Toll prevents you from printing labels on Public Holiday
Hi guys, We work from home so are basically operating 24/7 so we pack orders when we want - but currently Toll is set to not allow labels to be printed on a Public Holiday. Yes, you can go into settings and change dates and so on but why - why can I ...
Poor Advertising
I signed up to see shipping rates before i launched my Amazon store and Shipstaion started my free trial. It only makes sense to start your free trial once you have connected a store and using all features. Scam. Not really a free trial at all.
how to get the track numbers for multiple packages in one shipment?
how to get the track numbers for multiple packages in one shipment? I only saw one master file. I tried to reprint the labels but the labels generated in PDF files are images files that I cannot simply copy and paste. On the other hand, if I click th...
Real Time Quoting - WooCommerce
For the WooCommerce plugin... I would love the ability for real time price quoting on shipping orders. When a customer adds items to their cart, enters their shipping address, it would be great to display all of the shipping options with cost (calcul...
update UPS return address
We have been using UPS third-party service through shipstion, but when we moved from Virginia to Texas, we had trouble if the package needed to be returned to the sender, the package still went back to our old Virginia address. We contacted shipstati...
Mark As Shipped Bulk Improvements
We want to use the Marked as shipped bulk feature to upload tracking information. Currently you can up load a tracking number using the order number as a reference but you then still need to choose the courier you used. In order to make this more eff...
API Create Order - Correct Store ID
Hey all,I'm looking for some help/insight into an issue I'm having importing orders to the correct manual store.Background:My company has set up manual stores per client within Shipstation. The clients place their orders on a google sheet and we impo...
USPS DDP First-Class package option
I love the options for DDP which helps our Canadian customers,Unfortunately, the most economical way to ship our product is USPS First-Class Package International which does not have an option to DDPFrom ShipStation's DDP article:"USPS (limited to Fi...
Issue with Shipstation not updating Shopify orders for Combined Orders.
When combining orders, if the same item also appears in other orders that are combined and shipped, Shipstation won't update those Shopify orders with a tracking number and mark them as shipped. What should we do now, Shipstation? Thanks.
Push Rates to Cart for Checkout in WooCommerce
We would like it if you could push the calculated rates to the WooCommerce cart so that we could use the services and same fees that we have in ShipStation in our WooCommerce store.
Email Pick Lists
HiWould like pick lists to be emailed when a new order comes in. Can be in the body of the email or a PDF.
AuctionInc Plug in that sends rates to storefront cart retiring
Hello,I have been using AuctionInc to estimate shipping rates for UPS and USPS, including all their shipping options. Auction has worked well for me. Auction is being retired and I need to find a replacement to use with Wordpress/WooCommerce and Ship...
VEEQO
Has anyone switched from ShipStation to Veeqo? We have been a long time ShipStation user and we are testing Veeqo. We would like to know what features ShipStation has to offer that Veeqo does not offer.
Square Sync Broken
Square Sync is Broken, and the conversation with the customer support agent is outrageously off-base, and NOT helpful. I'm ready for a refund and to look in a different direction. They've asked me for screenshots, which I've sent, to which they've re...
Shopify Customer Notification
The ShipStation email template and design is very limited and it makes it hard to tie in with other branded emails that are created in Klayvio for Shopify.What I would like to do is once ShipStation has assigned a tracking number to the order in Shop...
View history of fill time SLA
We would like the ability to run a report, or have some way of viewing the history of the fill time SLA. These metrics would be helpful to give us a better overview on how often our company is meeting the goal (or not) of fulfilling orders in a 72 ho...
Bug Report: Save shipping service and package size for a product does not save for future use
HelloWe are consistently encountering this error. When we haven't assigned a package size or shipping service to a single SKU product, a temporary Save button is shown just above the rate button with message "Save as default shipping configuration fo...
