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In Consideration

Add a duplicate order feature

Related products:Orders & Shipment Management
  • October 2, 2012
  • 108 replies
  • 7 views
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108 replies

F
There needs to be a "create order from this shipment" button. This for manual orders and repeat shipments to customers. If all you get is orders pulled in from a store then you don't need this. But if you're manually shipping a repeat customer this is an obviously lacking option, and it would be so easy to add.
Q
  • quietwc
  • September 30, 2020
Found this looking for the same functionality. Item is lost, stolen, or damaged, and I want to run it through our entire shipping/order management process again. Need a way to get this moved to awaiting shipment as if the customer placed the same order again.
J
'@Stephen Polizzi - That is already possible. You need to be in "Orders" not "Shipments," search the order number, and then click it, and click Restore. This will put the order back in Awaiting Shipping. This works on orders canceled, shipped, etc https://help.shipstation.com/hc/en-us/articles/360026156911-Hold-Assign-and-Cancel-Orders#UUID-a2dded2d-a9bd-dca1-7503-044f7e9413b9
D
Would be a nice feature to have and have separate order numbers. Currently, we use the "Split Order" feature and then simply put 0 in where it asks you how many from the Product Quantity to split. We sell Multi-Packs so 1 SKU contains 12 pieces. When I put 0, it splits the order, adds a suffix to the order number and effectively gives me a copy of the order, just without any products in the order. It works perfectly for me because it's primarily used when a customer is missing 1 or 2 of an item. I then just add the product and add the QTY that the customer is missing. Hope this helps. - Joey
D
  • dohman81
  • April 1, 2021
Just keeping this alive and adding my request to add a "create duplicate order" feature. It's crazy that it is not available, it can't be that difficult to create this feature. PLEASE DO THIS !!!
J
  • jbzurn
  • April 14, 2021
It would be great if under the "Other Actions" button, a "Duplicate Order as New Shipment" option existed. You would select an order, click this, and it would duplicate the entire selected order, but with a blank order number and the current date. Then you could type in the order number. This would be enormously helpful as I am currently re-typing manual orders over and over for specific customers, with the same specific items, quantity, and pricing, who order the same thing all the time. It's a lot of wasted time. If I don't enter the order in shipstation, and just use the "reship" hack, it screws up my revenue charts and inventory.
E
  • ebay1
  • April 14, 2021
I'm aware of the reship order feature but that does not serve my needs. We need a duplicate order feature to duplicate everything for a totally new order that is not tied to a previous order. We need this for accurate shipping and inventory control.
M
'@Jon Jakoblich Bacon Scouts Inc. - on the new layout the genuises at Shipstation decided to remove the "restore" button from "Shipped" 🤦‍♀️🤦‍♀️🤦‍♀️ The restore button NOW only exists if you're on the "Cancelled" page... Which makes absolutely zero sense in the use case like @Stephen Polizzi said of when a package goes missing and your customer opts for free replacement instead of a refund (yay!) then you just simply need to move the package from "Shipped" back to "Awaiting Shipment". I just got off a chat with SS customer support that actually told me to.... wait for it!.... to simply void the label as a means to move it back to "Awaiting Shipment" 🤣🤣 I mean sure why don't I collect a refund on a delivered USPS package just because the genuises at Shipstation took away the darn "Restore" button. And I love how on the page you linked https://help.shipstation.com/hc/en-us/articles/360026156911-Hold-Assign-and-Cancel-Orders#restore-orders-0-4 it says... "Should you cancel an order by mistake, or need to return an order to the Awaiting Shipment status for any reason" then goes on to say to hit the Restore button. The part that says "for any reason" to me indicates SOMEONE at Shipstation does understand the need for this functionality from "ANY" status (including Shipped)... but apparently whoever is in charge of deleting functionality obviously didn't get the memo to NOT delete this.
M
'@Admin you linked re-ship to https://help.shipstation.com/hc/en-us/articles/206638607 but that link is now broken. Where is the current link?
A
  • a51
  • June 8, 2021
Marvin, I 100% agree, I to use the "create another shipment" and inventory is not accurate nor items, shipping etc... Need a better option
K
  • Karri
  • June 29, 2021
Yes, this is a fantastic idea. The issue does occur and a Duplicate button would simply quite a bit of extra work.
S
  • shipper
  • June 29, 2021
'@Admin. This is a major missing feature. Every time we have to ship a replacement to a customer, I spend 5 minutes doing this. EVERY. SINGLE. TIME. 1. finding the customers address from the prior order. 2. copy and paste that to a note pad, in case SS can't find it on the auto lookup (about 20% of the time I have to enter it manually). 3. copy and paste the original order number, so I can use it as part of the new manual order number (such as FIX-22567) 4. Copy and paste the SKU of all items from the original order, onto the same notepad file. 5. Enter those SKU's into the Add item SKU field. Make sure it found that item, and choose the right one from the drop down menu. 6. Setup shipping if anything new is added that changes the packing size or weight. 7. Save REPEAT. MULTIPLE TIMES. PER DAY. Feature: Other Actions-->Duplicate Order. Behavior: Duplicate the the current order, give us the ability to edit the order number, customer info and the order items before saving. I can't believe we have to document the use case for this feature...9 years after first proposal in 2012
M
I'm convinced even Shipstation has lost track of what this actually means, and how their system SHOULD function. Just mind boggling how I accidentally used the wrong shipping settings on 20 labels at once, so I quickly voided them, and now the product line items are BLANK. Their fix? To MANUALLY WRITE DOWN on each label and/or carry the computer with you for 20 orders so you can reference what items are supposed to be in the order. FFS. Again, whoever came up with this brilliant idea is a moron and should be fired asap. Whoever is running shipstation has obviously never actually fulfilled or shipped a package in their life. This is what happens when corporate america takes over.
Moderator-Davis
No text available
From Moderator Davis, May the force be with you!
S
  • Sipsy
  • April 28, 2022

Haven't seen anything on this topic since 2014...is the duplicate order feature still not available?

S
  • srhb
  • May 23, 2022

this has been an open request from users for 10 years, can @Moderator-Davis or @Thoma Bravo or @Nathan Jones please advise why there is no duplicate feature yet? this is pathetic, if shipstation really cared about their customers they would do this already. (or at least explain why they wont do it)

Manager-Erin

Hi everyone, 

 

Thank you so much for all of your kudos and comments on this Idea.

 

I know when an Idea is around for a while and we don’t have updates to provide it may look like it has gone dormant, however, I can assure you that Order Duplication has been and continues to be a hot topic internally. I am happy to announce that after meeting with one of the product team members that this idea is being moved into the In Consideration status, since it has been on their radar.

 

This is something that we are working toward addressing, however it has not yet been added to the roadmap because of active work on dependent core features that unlock our ability to build these types of order fulfillment features in a safe and stable way

 

-Erin: Your Friendly Neighborhood ShipStation Community Manager 

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  • alec1
  • April 9, 2023

Hey guys,

This issue is unbelievable.  10 years of customer requests.  The reason it was never done before was because "create a new shipment" behaved as expected.  Now it isn't even possible to create a new shipment with the same line items - there isn't even an option to do it.  You can't add items to a new order.  Everything, including the customs declaration, now has to be done by hand.

This isn't a feature request.  It's an absolutely embarrassing bug.

I have begun telling everyone I can to stop using this product.  Things like this are the reason why.  This software is *not usable for practical purposes anymore*.

This could be fixed in an actual hour or two by a single developer.

What is wrong with you.

H
  • hello18
  • December 19, 2023

Adding my name to the strong request for this option. 

J
  • Jen_GMG
  • January 3, 2024

Over 10 years and this hasn't been addressed? I don't know why it would or should be "a hot topic internally". All the code team needs to do is include "(Copy)" after the order number, the same way "(1 of 2)" and "(2 of 2)" show when we split orders. This would absolutely be a time-saving feature!

Q

I'm adding my request as well. When you have 2, 5, 10, 20 boxes going to the exact same person on one order creating new labels for each box is ridiculous. 

B
  • BrettWMD
  • January 25, 2024

We really need this option!

Hylus
  • Hylus
  • March 1, 2024

I agree with all the other users above. It is simply crazy not to have such an obvious feature as this. When you are shipping similar things to the same people every week it is so laborious to have to enter all the details every single time.

Come on guys - please prioritise this!

T
  • tarad
  • March 12, 2024

Shipstation is so notorious for blatantly ignoring basic functionality requests. Butttt the price keeps going up!!

B
  • BradVR4
  • June 29, 2024

I concur - we need some sort of duplicate order feature to quickly print another new label with same customer info. Very cumbersome currently, would love to hear another update from @Manager-Erin or someone similar to see how the hot internal topic is still cooking. Thanks!

-Brad

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