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For whatever reason SS no longer will sync/update an order that has been cancelled or refunded once the order has already been imported from Woocommerce. Both the plugin and store connection in SS both show the field(s) for these syncs yet the functionality was remvoed.I first saw this on March 3rd, 2026 and today is April 1st, 2026. In that time we had 13 orders this affected do to the nature of our product and shipping days. Having to manually try to manage this between platforms is a bad idea as an order could easily be missed and shipped out after it has already been refunded. Please reinstate this functionality.
A customer orders several products. Use the dimensions of each product to calculate the total cubic inches of the order. We can then use this information to choose the correct box size for those of us that use cubic shipping. Seems like that would be pretty simple to do!
Hi There. Our business unfortunately can't use shipstaion without being able to have multiple packages available for multiple orders. I would say that this is pretty basic. If I have 50 orders that require 2 boxes (packages), I would have to manually book on 50 orders separately, not a chance, far to time consuming. This is a shame as everything else is perfect. If you are willing to add this feature can you please inform me at info@aabaits.co.uk. Thank you
I have set most of my items with preset weight and dimensionsI have a problems when I have multi item order, that cannot be preset, I want to make it idiot proof, shipper doesn't care, if a label print, he will ship without entering weight and dimensions, even if it cost me all the profit and ship at loss.I found that if multiproduct shipment are at zero weight, a label doesn't print,that force shipper to enter weight then he can print label,but some shipping company can generate label without having sizes entered.So I don't have the best rate or the best provider.Sugestion : add a way to block creating a label if dimensions are all at zero when on “package” ?
Hi ShipStation Product Team,I'm requesting two related features that would prevent costly UPS Dimensional Weight adjustments for ShipStation customers:1. Add "Package Dimensions" as a criteria option in Automation RulesCurrently, dimensions are only available as an Action Type ("Set Package Dimensions"). There is no way to create a rule that detects when dimensions are empty or set to 0x0x0. We need a criteria option such as "Package Dimensions Equal Zero" or "Package Dimensions Is Empty" so we can conditionally hold orders, add tags, or create alerts when dimensions are missing.2. Add an account-level setting to require dimensions before label creationShipStation currently allows labels to be created with no weight and no dimensions entered. There is no validation or warning. For any customer using UPS (or any carrier that uses Dimensional Weight billing), this is a serious problem. We need an admin toggle in Account Settings that blocks label creation unless dimensions are populated.Why this matters:We use UPS from ShipStation (One Balance). When a label is created without dimensions, UPS scans the package at their hub and applies a Dimensional Weight adjustment — often significantly higher than the original charge. Worse, when we tried to dispute these adjustments through ShipStation's automated claim portal, we were blocked because the original label had no dimensions on file (0x0x0). ShipStation's own dispute tool requires dimensions to exist on the original label.So the current situation is:- ShipStation allows labels without dimensions- UPS charges adjustments on those labels- ShipStation's dispute tool then blocks the dispute because dimensions are missingThe customer loses at every step. This needs to be fixed.We were advised by ShipStation Support to create an Automation Rule to hold orders when dimensions are empty. After reviewing every available criteria option, we confirmed with support that this criteria does not exist. Support then directed us here.We are a multi-location restaurant chain shipping across 100+ locations and this gap has directly cost us money that we cannot recover. I'm confident other ShipStation customers using UPS are experiencing the same issue.Thank you for considering this. Happy to provide additional details or screenshots if helpful.Frank Acosta
Currently, ShipStation's automation rules and product defaults allow you to automatically assign a single package type, weight, and dimensions to each SKU as orders are imported. However, automation for applying multiple packages (package sets or multi-carton shipments) to a single SKU or order is not supported at this time. Multi-carton shipments still require manual selection of the package set for each order.
Is it possible to create an automation which tells shipstation to create a certain number of shipments for an order if the order is tagged in a certain way? At the moment, we might have 300 orders that all require multi-package shipments created for them. We need to go into each order individually to create these multi-package shipments. This takes us a large amount of time to do this. We have tags and automations set up in Shipstation to tell us how many boxes will be required to pack an order. It would be great if we could create an automation rule to tell shipstation that if an order is tagged with '10 boxes' then 10 multi-package shipments should be auto created for this order. Thank you.
Hi- We often times have back orders but can ship partial shipments. Would love the ability for Shipstation to automatically split orders for us based on rules.
hey i wish there was a way to filter orders by FedEx zones
As Shipstation is adding new carriers the list of carriers in the drop down lists is getting so long that it now requires scrolling to access popular carriers like UPS. This is really cumbersome when updating shipping information from a drop ship or external shipping process. How about either suggestion carrier based on the tracking number (which would also increase speed) or at least allow personalized reorder of carrier list or even turn off carriers not used by users in preferences.
FedEx has just come out with a 2 day one rate extra small box. Could this be integrated into ShipStation?
Need a way to filter/report/export all shipments based on the actual shipping account used. Backend billing and financial reporting is based on the shiping account used and we need to be able to monitor shipments made on each account - whether 3rd party, shipstation or internal ups/fedex accounts.
Hello, I’m currently using Rate Shopper, but I’m finding the rules a bit limited. The basic options—choosing the cheapest rate or selecting a “Preferred” carrier within a certain amount or percentage—work fine, but they don’t fully meet my needs. Ideally, I’d like the option to choose the second cheapest rate instead of using the “Preferred” option when I don’t want the cheapest one. It would also be helpful to apply additional conditions, such as different rules for residential vs. commercial deliveries. Is there a way to configure something like this? Thanks.
Hello,For orders that are created through imports, we would like all associated information to be available when exporting from the shipment side of the process.For example, “custom Fields” are successfully generated and visible within the Orders section. However, when exporting shipment data, we are currently unable to include those same custom fields alongside the SKU information.Could you please advise if there is a way to include imported custom fields in shipment exports with SKUs, or if there are any recommended workarounds?
Ship Station needs to get working on the ability to upload documentation for international shipments. Given the changes being made in the trade world, specifically between Canada and the United States, it would be extremely helpful for importers/exporters to be able to upload their required documentation such as USMCA forms. This is a large struggle a lot of sellers are facing currently and I am sure has a lot of them pondering the idea of switching to a platform that supports this function.
Would it be possible to create a button in the Products > Customs section that allows us to upload a special document to that product that will be included in Electronic Trade Documents that are attached to the shipment?
In the balance report in the list of transactions, it would be helpful to filter by type, and then for the adjustment details to be exported into .csv Current process is to look up this report, click into each individual adjustment ID, copy the tracking number into a spreadsheet, then look for that tracking in ShipStation to identify the order, and then record which customer to charge the adjustment to. It would also be helpful to know more details of the adjustment, to avoide adjustment fees in the future.
It is a huge issue in our warehouse to not have the vendor/brand/manufacturer listed on the packing slip. We have many products with similar names but different manufacturers. This is what we put in the "vendor" field on product pages in Shopify. I wish ShipStation could import this information, either as an option for a custom field, or as a variable we can add to emails and packing slips.
When you sort by tag in v2, your orders are secondarily sorted by order number. This make sense and is good function. When you sort by tags in v3, your orders are sorted by that specific tag however they are in a completely random order. Not by age, order number, etc. There is no rhyme or reason to the sort. v3 should be an upgrade over v2, this functionality should be easy to implement. There isn’t a use case where the current set up is beneficial in any way.
Currently, the <img> tag does not function outside of product images. Please add the ability to customize packing slips with more HTML elements including custom images.
The V1 Shipstation API passes the Payment Method from the ecommerce store, which is critical for correctly capturing how orders were paid in a connected ERP / business system.This same field is missing from the V2 API and should be added back in. I have had to resort to adding a custom tag or custom field via a ShipStation Automation rule so the the V2 API can pass the payment information to my ERP.
Hi ShipStation community, I'm Kevin, co-founder of Be Healthy, a French based brand in the health supplements space. I'm posting this feature request because Colissimo PUDO (Pickup/Drop-off) support is a critical missing piece for any merchant operating in France. The ProblemColissimo — operated by La Poste, France's national postal carrier — is the dominant shipping solution for French e-commerce. A large share of French consumers actively prefer home delivery alternatives: they choose a pickup point (post offices, local retail partners, lockers) at checkout rather than receiving parcels at their door.The issue is that ShipStation currently does not support Colissimo PUDO services. Attempting to create a label for a PUDO order in ShipStation returns the following error:> *"Le code ou l'adresse point de retrait n'a pas été transmis."*> (Translation: "The collection point code or address has not been transmitted.")This is a hard blocker — not a workaround-able edge case. Why This MattersFrance is one of the largest e-commerce markets in Europe. Colissimo PUDO is not a niche feature — it is a baseline expectation for any merchant selling to French consumers. Without it:- Orders where the customer selected a pickup point at checkout cannot be fulfilled through ShipStation- Merchants are forced to manage PUDO orders outside of ShipStation entirely, breaking automation workflows- It pushes French merchants to evaluate OMS alternatives that do support this natively (Shippingbo, SendCloud, Boxtal)I've personally spent significant time trying to find a technical workaround via the ShipEngine API (`ship_to_service_point_id` endpoint), Make automations, and Shopify metafields — without success. The limitation is at the carrier integration level, not something that can be patched client-side. What We're Asking ForNative support for Colissimo PUDO in ShipStation, specifically:1. Transmission of the pickup point ID (`locationId`) to Colissimo's API when generating a PUDO label2. Ability to read the selected pickup point from the Shopify order (already stored as a metafield or order attribute)3. Display of PUDO-eligible Colissimo services in the ShipStation UI without generating errorsThis is technically feasible — Colissimo's API fully supports PUDO label creation. The gap is on ShipStation's side in passing the required parameters. Community AskIf you're a French merchant or work with French carriers and have hit this same wall, please upvote and comment. The more visibility this gets, the better the chance of it making it onto the product roadmap.Thanks for reading — happy to provide more technical context if useful for the product team. KevinBe Healthy
Hello,I’m a seller using your platform, and I wanted to share a feature request that I believe would add significant value for users.It would be extremely helpful if ShipStation could track profitability per product, including how much sellers make on each item after shipping costs, fees, and other expenses. In addition, having built-in tracking for returns, refunds, and overall product performance would make the platform much more powerful for business insights.Right now, many sellers have to rely on external tools or manual tracking to understand their margins and return rates. If ShipStation offered these features directly, it would not only improve efficiency but also attract a large number of new customers looking for an all-in-one solution.Thank you for your time and consideration. I appreciate the work you’re doing and hope you’ll consider adding these capabilities in the future.
I’m a TikTok Shop seller and recently received a violation where I’ve been asked to provide an agreement with a carrier. I wanted to check if it’s possible to obtain such a document from your side.I have already shared shipping labels, invoices, and screenshots of my ShipStation account as proof, but they were not accepted—likely because these violations are handled by AI, which doesn’t fully understand explanations or context.When I contacted Shipstation support, they suggested I share this feedback so it can be considered by the internal team. Unfortunately, my verification was not successful, and I would like to help prevent this issue from happening to others.In my opinion, it would be very helpful if ShipStation could provide an official agreement or document confirming that our labels are authentic and that we are actively using ShipStation services.Please let me know if such a document is available or if you can guide me on how to proceed.Thank you.
Multiple inventory sync configurations are vital for international sellers.For example:Amazon.com FBA => US MarketplacesAmazon.co.uk FBA => UK MarketplacesAmazon.eu FBA => EU MareketplacesI wish Shipstation would implement this.
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