My company uses Multi-package workflow and insures our packages for 90% of our shipments. Today, there was a new workflow that is a complete waste of time and no way to turn it off.After I clicked to Add A Package, the screen that popped up is new. I clicked on a Apply Multi-Package set. I always put in a value to insure them. Instead of the packages being editable on the screen all at once, I had to click Edit on EACH package to enter a value. Then, when I went to close the Package box, I had to click to confirm that I wanted the items assigned to package 1 and then click confirm again that I acknowledged empty packages. All of this was a complete WASTE of time!!The explanation I got was this: "This is by design to ensure accurate package allocation and proper shipment documentation"When did this become a rule or law, who are they to tell me how to document my business and shipping? With no way to toggle this feature on or off, they have added 6-10 additional clicks for every four piece shipment I do.Please ShipStation, ask customers in the real world what they want and how they use your software before you program in new required “features” that have no value. Because if I get charged more for the software because you think you have added value, then you are delusional.
Currently Automation Rules only allows you to add insurance to a shipment but you cannot complete the process. The next step is to set the Insurance amount. We would like to be able to apply a specific insurance amount, based on tags, to cut down on man hours spent constantly having to type the same amount in, each time an order with that tag ships. Please add this capability soon!
When we invoice a customer for a custom job, they most likely will pay well after the date that we send them the actual invoice. We do not begin work until payment for the custom order, so the Order Date in Shipstation would need to reflect Payment Date instead of Invoice Date. In Shipstation, the “new” order is buried in the list of existing orders because the order date is in the past (when we actually invoiced the customer).
Since dimensions are now required for USPS, I can no longer easily get the total postage I need for a batch of orders before packing them (and I do not pack them before buying postage).Can we please add an easy way to view the total for “postage paid” so I can buy an accurate amount of postage.
Please allow users to map which fields in ShipStation the Shopify Notes and “Additional Details” fields map to. Currently both of these fields automatically map to ShipStation “Note from Buyer”. You should let users map to their desired fields! For example, let us map Shopify “Notes” to ShipStation “Gift Note” - that’s the whole purpose of this field. Furthermore, you have mandated a 2:1 mapping where both the “Notes” and “Additional Details” fields are mapped to the same 1 field in ShipStation (“Note from Buyer”) without allowing us to change that. I don’t want Additional Details to also map to this field. I was able to set up a Custom Field Mapping to allow Shopify “Additional Details” to map to ShipStation Custom Field 2 but it still repeats/duplicates/concatenates the data into “Note from Buyer”. These are basic functionality to run our business on Shopify and ShipStation and improving mapping capabilities should be a high priority for ShipStation. Thank you for considering.
I love that ShipStation has finally added the Serial# Feature in ShipStation, but I would love an update to the background logic by which this system works.First let me present the scenario we are running into. We have a variety of products. Some are fully custom and made to order, others are assemble to order, others are ready to ship. We have quite a few orders that are large multi parcel shipments with a variety of different products in them. These products will often come through production at wildly different times depending on our lead times for certain departments. In instances like this we like to pack the boxes as we receive items as it is far more efficient from a floor space perspective. We would love to use the serial number feature during this this process but are running into some issues with the way the logic currently works. Right now if we use scan to verify and enter a serial number the serial number saves but the verified status does not. A large dealer order might consist of twenty to thirty of the same item all requiring serial numbers which means we are reverifying items that have already been scanned every time we scan a new item with the same SKU. Since a good number of these items have the serial number directly on the product we have to wait to receive all the product for a single SKU before packaging or manually reverify already verified serial numbers every time we receive another item. I would love if ShipStation could both save the serial number for a product and it’s verified status. So if I have fifty jackets of the same SKU going to a dealer and I scan jacket number fifty I don’t have to reverify the other forty nine jackets that I receive from production the day prior.
Support Hold for Pickup labels through the ShipStation API connection.
I would like ShipStation to add an option that allows bundle components to be used only for inventory calculations while the original imported product continues to function as a normal standalone product everywhere else. Current situation I sell completed products assembled from two shared inventory components. For example: XF10WH – XF10 White Disc Retriever - 1 × XF10 pole- 1 × white suction-cup ball The customer purchases "XF10WH" as one finished product for $54.99. I configured it as a Product Bundle because I need the sale to deduct one XF10 pole and one white ball from their respective inventory counts. Inventory deduction is the only bundle behavior I need. Currently, ShipStation replaces the original purchased product with its components throughout order processing. This creates several problems: 1. Order quantities become confusing. An order containing 13 finished retrievers appears as 26 component units: 13 poles and 13 balls. 2. Splitting large shipments becomes difficult. Employees must move the pole and ball components separately instead of moving the original finished product and quantity. 3. The original SKU and product name disappear from important screens. Employees see the internal components instead of the product the customer actually purchased. 4. International customs declarations use the components instead of the imported product. ShipStation recently transmitted the two components of a $54.99 retriever with $0 declared values. UPS placed the shipment on hold because the commercial invoice did not contain a valid customs value. 5. Fixed component customs values do not solve the problem. The same components are sold individually and included in finished products with different prices. For example: - XF10 White retriever: $54.99 - XF10 Black retriever: $64.99 - XF10 Glow retriever: $64.99 - White ball sold individually: $19.99 - Black ball sold individually: $24.99 - Glow ball sold individually: $27.99 A fixed customs value assigned to each component cannot always reproduce the actual transaction value of the finished product. Requested feature Please add a bundle setting called something similar to: Use components for inventory calculations only When enabled, ShipStation should: - Deduct and commit inventory from the bundle components.- Calculate bundle availability from component inventory.- Preserve the original imported SKU, product name, quantity and selling price in Order Details.- Treat the original bundle as one product in the Split Shipment screen.- Use the original imported product and transaction value for customs declarations and commercial invoices.- Preserve the original product in reports, exports and other order-processing screens.- Allow users to expand the bundle when they need to view its components. The product should otherwise behave exactly as it would if it were a standalone product. ShipStation already offers a “Show bundle only” option for packing slips. I am requesting comparable behavior throughout Order Details, shipment splitting, customs documents and the rest of the fulfillment workflow, while component inventory deductions continue in the background. ShipStation Support has confirmed that this workflow is not currently available. Adding it would make Product Bundles much more useful for businesses that assemble finished products from shared inventory components without treating those components as separate customer-facing products.
FedEx has just come out with a 2 day one rate extra small box. Could this be integrated into ShipStation?
Hi there,A feature that would help our business out greatly would be having the ability to Allocate items within an order/shipment via the API.For example there is the possibility to do it manually in the ShipStation dashboard, by opening an order > ShipMent Actions > Allocate. We would like to do this via the API. We believe this could be done via an additional flag on the existing API endpoint.A member of support mentioned that a number of clients have asked for this feature too.Regards
Is there a function that could be easily added to allow for a column to display weeks in stock of a product within a warehouse based on either static or dynamic values (looking back over a 10 week period or variable period)? Example: I have 37 products from one supplier, each one with their own floating inventory and demand. Currently I don’t place an order for restock until I’ve reached a threshold below “X” weeks in stock, but it is very rarely ever the same product that triggers. The demand is dynamic enough that setting a “reorder threshold” number isn’t granular enough. Can a column be added or another page be created to the inventory page that will reflect the calculation for weeks in stock based on a lookback period?
Currently if we want to look at the carrier adjustments through ShipStation we have to click on a hyper link for EACH adjustment to see what it’s for, then copy and paste the tracking number into shipstation orders to figure out what information we put in and where the disconnect is. For the last month, we have 60+ carrier adjustments to look at, so each one is multiple clicks and screens in order to get basic information. Having all of this information available in a spreadsheet or in one place would make it much easier to do an analysis of why we’re getting adjustments and try to figure out what we can do to prevent them so we know the actual shipping costs we’re accruing per order/item.
I hate that every day i log into shipstation now there is a pop up encouraging me to set a damn automation rule or snooze. Every day. It feels sloppy and messy, and I want the ability to turn it off, NOT snooze it just for it to pop up again. It feels spammy and unprofessional, and I hate it. For such a badass and tech savvy setup, this is an epic crap idea. At least give us the ability to turn it off. I just spoke to customer care, no way to turn it off, please help.
Can you guys integrate with Lunadesk.ai ?
If Shipstation is truly integrated with BigCommerce, any updates made in big commerce (address changes to the order, additions to the order, product UPC updates, product warehouse locations, etc) would translate in to shipstation. The One and Done data transfer is time consuming, and to update things in bigcommerce and then to go back and duplicate those updates in shipstation is a pain.
We are losing money when we use Ship Station because it does not use dimensional weight data that Big Commerce is sending.. We need this basic feature.
We had an international order that was sent out and returned because when the order was set up the phone number was left off. This caused the order to be returned because customs was unable to contact customer. It would be great if Shipstation would verify that a phone number is present and not all the same digits.
Currently ShipStation Checkout Rates only show the Cheapest Shipping Option (they say cheapest and fastest) this does not allow customers to choose specific carriers or live express rate options -It would be great if our customers could see all the live rates available - Consider a customer who wants something overnighted - of course it's going to be more expensive, however they would not be able to see that overnight option at all because ground is cheaper -Also, we have many customers that prefer UPS to FedEx and are happy to pay more for the UPS option however if we used Checkout Rates from ShipStation, customers would only be able to see the Fed Ex Option -
Allow purchase of UPS Ground Saver Service through Amazon Buy Shipping
ShipStation should fully support Amazon Buy Shipping configurations where different Amazon warehouse / Ship From locations are tied to different carrier accounts within the seller’s Amazon account.In our case, we use multiple UPS accounts with different negotiated rates. Amazon exposes those through different warehouse / Ship From configurations, so the available Buy Shipping rates can vary depending on which warehouse is used.Amazon’s Shipping API supports multi-warehouse rating through the applicable registered shipFrom location. ShipStation should be able to request rates for each eligible Amazon Ship From location, return the carrier options associated with that location, and feed those results into Rate Shopper.That would allow ShipStation to:Compare Amazon Buy Shipping rates across eligible Ship From locations Include the carrier accounts tied to those locations Select the cheapest valid option that still meets Amazon’s delivery promise Purchase the label through Amazon Buy Shipping using the selected rateThis is important for more than just convenience.Without this functionality, we lose money on shipping because we cannot fully use all of the carrier accounts available within Amazon while still maintaining the protections tied to Amazon Buy Shipping and OTDR. We can end up selecting a more expensive rate under the default warehouse even though a cheaper valid option should be available through another warehouse/carrier-account configuration.We have also consistently seen technical instability in ShipStation’s Amazon Buy Shipping integration when multiple carrier accounts are connected in Amazon. We encounter internal errors, failed rating behavior, and in some cases issues severe enough to effectively break the integration.That makes this feel less like an enhancement request and more like a compatibility gap that needs to be fully addressed.If ShipStation advertises Amazon Buy Shipping as a supported carrier integration, it should fully support the configurations Amazon sellers are allowed to use within Amazon Buy Shipping.A seller should not have to simplify or remove legitimate carrier-account configurations just to keep the ShipStation integration stable.For sellers relying on Amazon Buy Shipping protections, OTDR, and negotiated carrier rates, incomplete support creates real shipping-cost, workflow, and account-health consequences.
I need the option to be able to turn off import Amazon package weight on the store setting just like we can turn off the package dimension. CC @CaraAdmin
Hi!When we create a shipment, on every iteam we add an option with a URL that points to an app to customize the product. Right now, the URL appears on the order view page but is not clickable, the operator needs to copy & paste it, this is slow and error prone. Ideally, the UI should detect that there’s a URL (using a simple regex, for example) and make it clickable, similar to what most email clients or word editors do when you type a URL. This would speed up our operations quite a lot and we believe it should be quite easy to implement. Attaching a screenshot of what I mean, see that “formula_link” option that is a URL, if that was clickable it would be great. Thanks a lot!!
Hi, Customs and IOSS information is currently submitted electronically when using Royal Mail with Ship Station, but not when using our own integrated OBA account. We send all Royal Mail parcels on our own account to make use of our negotiated prices, services and collection, but some of our orders are to European countries which require customs information to be sent electronically and this is not currently possible. Please could this feature be added? Many thanks, Alice
Allowing multiple packages for rate quotes in the calculator. 95% of our shipments are more than one box and it would be great for accurate quotes.
Would like an additional option in the “Confirmation” drop down for both UPS and Fedex packages to have “adult signature with valid ID” option that matches the name on the shipping label. What I mean is if John Smith is the name on the shipping label as the receiver, only John Smith can sign for the package with a valid id. Both the valid id and name on the label needs to match. We’ve had a number of fraudulent orders that we chose “adult signature” and the carrier just had anyone over 18 sign for the package. This has caused many headaches. Would like for this option to be implemented if at all possible. Thank you.
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