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I would hope that shipstation allow us to create customs dynamic reporting rather than having to do a manual extract and work the data… I want to know which employee did how many orders, the total value and time per order from open to close. All these data are already available separately.Please add the feature
What I'm asking forPrimary request: add GoFo Express and YunExpress to the carrier list ShipStation uses to recognize tracking numbers, so that YT... tracking resolves to a real carrier name instead of falling through to "Other."To be clear about scope, because I think this gets confused with a different request: I am not asking for a rate/label integration. I don't need to buy GoFo labels inside ShipStation. I only need ShipStation to recognize the tracking number format and pass a valid carrier name to the marketplace on fulfillments that were marked as shipped externally.Fallback request, which would help far more people: let merchants set a custom carrier name and a custom tracking URL on a Marked-as-Shipped fulfillment — via the UI, an automation rule, or the markasshipped API. That single field would fix this for every unlisted carrier, not just these two. What happens todayI run Etsy shops fulfilled through a partner that marks orders shipped in ShipStation via the markasshipped API. ShipStation then forwards the tracking to Etsy.ShipStation resolves the carrier by matching the tracking number's format. When the format matches something in its list, everything works — the Fulfillments grid renders a clickable tracking link, and the marketplace accepts the update.When the format matches nothing, the row renders as plain text with no link, the Service column is blank, the Carrier column shows a question-mark icon, and Cost is blank. ShipStation then sends the marketplace the carrier value "Other" — and Etsy cannot validate an unrecognized carrier, so the order sits at "Pre-Transit" forever. The buyer sees a tracking number that never moves, even after the package is delivered.YT... numbers (GoFo Express / YunExpress last mile) match nothing. The comparison that isolates the causeThis is the part I would ask the product team to look at, because it rules out the usual explanations.From a single page of my Fulfillments grid — 250 records, ship dates 08/28 to 09/02/2026:YT... (GoFo / YunExpress): 131 records, 100% destined to the United States. Do not resolve to any carrier. All stuck at Pre-Transit on Etsy. 92... (USPS) and LX... (PostNL): 49 records, also destined to the United States. Resolve correctly. All update normally on Etsy.Same account. Same destination country. Same Mark as Shipped workflow. Same marketplace. The only variable that differs is the tracking number prefix.Other formats in the same account that resolve correctly, for reference:SE... resolves to Intelcom LX... / UT... / ZK... resolve to PostNL 92... resolves to USPSThose all update on Etsy without any problem. Example of a failing record (tail masked for privacy — full order/tracking pairs are in my support ticket): order 41628999xx, tracking YT26402214371927xx, batch 100904, shipped 09/02/2026. Confirmed by ShipStation Support — ticket #10145586A support agent confirmed the following in writing, which is why I am bringing it here instead of continuing in the ticket:When a fulfillment is marked as shipped with a tracking number ShipStation cannot match to a known carrier, the carrier field sent to Etsy is the literal string "Other" — not an empty value, and the field is not omitted. The markasshipped endpoint does not support passing a custom or unrecognized carrierCode that would be forwarded verbatim to the marketplace. If the code is not in ShipStation's catalog, it still resolves as "Other." The recommended path to get a carrier added is a formal request here, where the product and carrier-integrations teams can see it and other merchants can upvote.So there is no workaround available to a merchant. The fix has to happen on ShipStation's side. What I already ruled outBefore posting, I checked every surface in my account:Mark as Shipped, Carrier dropdown. No GoFo entry (the list runs GoBolt, Gophr, Grupo ampm) and no YunExpress (the list ends at Yamato). Selecting "Other" exposes no free-text carrier field and no custom tracking URL field. Settings > Shipping Carriers > Add Carrier. Searching "gofo" and "yun" both return "No results found." Settings > Fulfillment Providers. Nothing applicable. Automation Rules. No available action can set a carrier name or a tracking URL on a Marked-as-Shipped fulfillment. The API. Closed by support, per point 2 above. Upgrading the plan. A higher plan grants carrier integrations for purchasing labels. GoFo and YunExpress are not on that list either, so upgrading does not solve it. Why this mattersEtsy requires tracking that shows delivery progress to keep Purchase Protection coverage and Star Seller status. An order frozen at Pre-Transit counts against both, and it generates "where is my order" messages on packages that have already been delivered. This is not cosmetic.For scale: roughly 900 fulfillments a month flow through my account, and that climbs sharply in Q4. In the sample above, 131 of 180 US-bound shipments — about 73% — were affected. If this affects you tooYunExpress and GoFo are widely used for cross-border last mile into the US, so I doubt I am the only one. If your YT... tracking is also landing as "Other," please upvote and add a comment with your marketplace — the more marketplaces this is shown to break, the easier it is to prioritize.And if you ship with any other carrier that is not in ShipStation's recognition list, the fallback request above (a custom carrier name and tracking URL field on Marked-as-Shipped fulfillments) would solve your case too. Worth upvoting on that basis alone.
Settings>Shipping>Carriers>Carrier>USPS>Actions>View Report> Selecting Transactions and Balances. Then Export data. In the exported data under field “Type” shows on the word “Adjustment”. There is no way to link this data to orders in Shipstation. I was told by TechSupport that this is not available.We have a customer that we have to send chargebacks to for UPS adjustments. There are many. At this point now we have to manually click on each “Adjustment ID” on the screen readout, then a popup opens with data, then copy the tracking # then go back to shipstation from Stamps.com, then to Shipment>Seach>paste in tracking number. If there are a lot which we do have. We could create a spread sheet file (table) and place it into Libre Office and then export all order detail (item level) and then send the exported csv file to Libre Office then link the two files together, then do a view showing the order detail of the adjustment ID transaction. However, there will be no adjustment data with it. We have to go to stamps.com create the onscreen list and then click on each and every adjustment id and copy and paste all of the data in the adjustment into their respective fields in each record representing the adjustment ID in the spreadsheet created in Libre Office. The only other way to do this would be to call up each and every adjustment as a popup and try and find a very high performance OCR program (optical character recognition) hoping it will actually read the data in the adjustment popup and send the data to each individual field in the record representing each of the adjustments.Now when you have 70-100 adjustments that have to be copied pasted by hand it gets extremely time consuming. This should be a priority. I don’t understand why this is not an already available export.The only alternative to this copy/paste is asking Shipstation tech support to create the report each time which is fine but it really should be available on demand as an export feature.Thank you for reading this and I hope this happens soon.Mark
We have barcodes assigned to our items that do come into shipstation with out integration. But they aren't being utilized in shipstation. It would be great to have the ability to print those barcode UPC/GTIN's onto picking sheets, packing slips. It would be even more beneficial to be able to set orders to print barcodes to a thermal printer so we can put it on packages. This goes hand in hand with Amazon's barcode needs for Fullfillment, internal manufacturing. As an example, we're a on demand product producer. We make the product the day after it's ordered. So being able to print the barcode stickers for all the items in a shipment at the same time as the label is printed, helps us organize and fulfill faster. I would imagine a printing option to go like, First package prints label and then barcodes. Then next package and barcodes, etc: Label_1 + UPC_1A +UPC_1B + UPC_1C Label_2 + UPC_2A, Label_3 + UPC_3A + UPC_3B
Hi team,We would like to be able to modify the user permissions for any specific account even further than what is offered. More specifically, can you modify the permission settings so that you can give an account view-only rights to the Orders, Shipments, or Products page? Is it also possible to change it so that users can edit address or order information but not the order tags? As it stands, it seems like the permission sets are "all or nothing." As in, they can either view and edit orders or not see them at all. It just seems really odd to me how this wouldn't already be a feature.I appreciate all your guys' help! Thank you. -Zach
Hi all, I'm setting up a feature request for live rates on UK markets at check out, Shopiy backend UK based store. Has anyone found a workaround for this?Thanks. Jack
Our business is a print on demand business. We have 4-5 preset package sizes that we ship our prints in. Our idea is to keep track of how many boxes we have in stock without having to go and count them all out. How this would work: For each package size we allocate the quantity we have in stock, e.g. 4” x4” x16” we have a 100 boxesWhen a order is fulfilled, the package size used ( 4” x 4” x 16”) will then decrease the stock by 1. Leaving then 99 boxes in stock. Once a minimum threshold is met e.g. 20. A warning will appear to purchase more packages or boxes of that specific size.
We send certified letters our for our customer. We send sometimes up to 200 a month. We would like to see a column in the history report that identifies letters that were returned to sender. Right now it states that the letter was delivered. We must differentiate for our customer. We send this report to our customer.
It would be very helpful to have a daily, weekly, monthly report on Orders that are assigned to certain team members. Shipment Count by User only gives information on who actually fulfilled the order, not who the order was assigned to.
We need the capability to export to Excel the “Ship Notification” field as part of the general export. We need to know – Sent/Not Sent/Failed
Need access to the Customer Engagement raw data that goes towards creating the Customer Engagement Graph on the Customer Engagement Insights page. Want to further analyze this data internally to try to improve our numbers, but impossible to do so without the raw data export. See below for specific graph I am referencing.
Having an inventory column in awaiting shipment would make it easier to verify whether an item is out of stock while printing orders!
We ship a lot of orders with dry ice via 2 Day Air that needs to have dry ice amount listed 5 KG per box or whatever it is. When we ship large customer orders with more than one box on the order ShipStation does not allow the dry ice amount to be selected for multi-box orders. PLEASE get this updated ASAP so when entering each new box to the shipment it can have the option to mark the box has having dry ice or not along with a field for how much KG or ounces or whatever is in the box. I got 20 boxes rejected by UPS today since we had all dry ice details marked correctly but not on the ShipStation printed label do to it not allowing me to include those details on the multi-box labels.
We would like to add the Canadian carriers under our US account in ShipStation. We have warehouses in USA and Canada, and sometimes it's cheaper to ship the Canadian orders from USA. By having all the carriers into 1 account, we can easily compare the shipping cost and choose the right warehouse and right carrier. Now we have to create separate account and navigate between the accounts to do that and also pay 2 subscriptions.
When attempting to use the Rate Browser, it throws the following error. "One or more providers reported an error. Province required to obtain Canadian rates. Please note, UPS Canadian rates can only be retrieved when a specific order is selected." It would be great if we could use the rate browser to browse rates for our carrier. The browser does not allow for entering a Province in as is required by UPS. Can we get this working so that I don't have to create fake orders just to see how much it would cost to ship a package?
Based on a long support call yesterday, we determined that ShipStation will import the Shopify Location for an order, but not for each line item on the order. In our case, we use a third party fulfillment service and it’s possible that the service may be out of stock for some items. In that case, we want to ship from a different location. Shopify correctly identifies the shipping location for each item based on stock levels, but the item-by-item Shopify shipping location doesn’t import to ShipStation. Having this capability could save us a lot of manual work identifying items to ship from our secondary location.
FedEx has just come out with a 2 day one rate extra small box. Could this be integrated into ShipStation?
Would like to see ShipStation Connect supported on Linux. This would allow the app to run on a low cost device such as a raspberry pi and make it much easier to keep service up.
I have a link that is generated on the line item properties via the app Zakeke. In shopify this link is clickable and will allow the user to view the generated files. However when this data gets imported into shipstation it is imported as a text list. Removing the link entirely. This puts a hamper on our workflow as we use this link to print the custom design and having to select the link manually adds increased risk of misinput or fatigue reducing accuracy. I would like to suggest that we add an option to make this text import as the relevant object rather than just as text.Pictured: Item with customizations not clickable.
ShipStation Connect printers are only shareable if the printer is locally connected to the computer running ShipStation Connect. In business IT, local printers are rare. They are rare because they expensive to support. Nearly all printers from small business up to enterprise are IP printers. If a print server exists--as it does in all but the tiniest, unmanaged systems--they are shared through it.Stamps.com Connect allows printers published through Connect to be used by any number of Stamps.com client computers whether it’s shared from a print server or by direct IP. ShipStation Connect should do the same.
Once in a while you'll get fraud orders to an address or just bad customers and need to flag their address to not ship. You can't flag their name since they use random name changers to the same address. We see this a lot with Columbia and US freight forwarders shipping there. We would just like to flag orders (probably a tag) that have matching addresses in a blacklist database. We have a red tag we manually mark them with when we see them, but they can be easily missed.
As a 3PL company, we are frequently making new stores for new clients which we then add to our 3PL enabled store. Previous to last year, in order to verify card info for purchasing postage we would call Stamps.com, verify info and move forward. Since last year Shipstation has added Plaid verification, which is an absolute nightmare for a few reasons. It requires us to have our new clients, many of whom are touring musicians, take time to try to go through the verification process. The system is bugged, almost every time I either fail to receive a verification email, or the client receives an error message while verifying.It would make way more sense to just have the salespeople (who call every time a new store is opened), be equipped with a way to verify info over the phone, or direct new accounts to a call in line for verification. Leave the ai systems out of it, which will be far more expedient and safe.
We have negotiated USPS which require a new account. Rate shopping allows us to use this, but cost review will switch to the disabled account instead of our active one.
Hi everyone, I have been a long-time ShipStation user shipping from the UK to the US. I am writing to urgently request an upgrade to ShipStation’s customs data mapping and field limits. Following the stricter US Customs regulations, international shipments now require exhaustive product data to clear customs smoothly. Unfortunately, ShipStation’s current platform limitations are making compliance nearly impossible without manual workarounds that risk customs delays. I have actually had to move my business away from ShipStation due to these feature limitations, but I would be very happy to move back if you can improve the platform. I am asking the product team to address the following limitations: • Character Limit on Product Descriptions: The current 50-character restriction is far too short to provide the detailed descriptions now mandated by US Customs. We need this field expanded to allow as many characters as possible. I can send a carrier commercial invoice template created from another platform if that helps show what is required.• Net vs. Gross Weight Mapping: ShipStation only supports a single weight field. On carrier commercial invoices, this results in one weight showing accurately while the other defaults to zero. This discrepancy causes immediate confusion for customs officers. We need separate, clear fields for both Net and Gross product weights that map correctly to carrier invoices.• Packaging and Pack Sizes: There are currently no dedicated fields to input packaging details, pack sizes, packaging materials, or packaging weight information for customs declarations.• MID and Manufacturer Details: The Manufacturer Identification (MID) code field does not reliably transfer onto all carrier commercial invoices, and there is no structured space to provide full manufacturer names and addresses. While customer support suggested uploading supplemental PDF/PNG documents, doing so creates massive data contradictions. If a supplemental document lists both weights, but the ShipStation-generated commercial invoice shows a "0" for one of them, it flags the shipment for inspection. As international sellers, we need a basic, compliant data-mapping structure built into the platform—not temporary workarounds. Please lift the character limits and add proper net/gross weight and packaging fields so we can continue shipping to the US without friction. If anyone else is facing these customs hold-ups, please upvote and comment to get the product team's attention!
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