Build better products with our product team
FedEx has just come out with a 2 day one rate extra small box. Could this be integrated into ShipStation?
We are currently using ShipStation UPS account, however when we used to use our own, we would get emails throughout the day when there was a delivery exception notice from UPS about a package. They would allow us to log in and make any corrections instead of having the package shipped back to us. This allows for less customer abrasion if they forgot to provide a space, building, or apartment number.
Having UPS Quantum View Notify functionality would be amazing. It's an extremely powerful tool that basically allows to send notifications to the customer regarding their delivery status, like delays in transit or if it's sitting at a UPS Access Point. I'm not sure what other carriers have in regards to this, but I'm sure they may have something similar. Delivery confirmation is one thing, and already very good, but having even more notifications like listed above would be incredible. We have customers who's packages end up sitting at UPS Access Points until they are returned to sender because they don't know how to check their tracking information or forgot about their order. Let's get 10,000 votes on this. It's the only thing left to make Shipstation perfection.
It would be great for ShipStation to send an email whenever the status of an open shipment changes to "Delivery Exception" or another undeliverable status. This would eliminate the need to manually check the delivery status or retroactively dealing with an upset customer contacting us because an order hasn't shown up. It would also allow the customer see immediately that there is an issue with shipment and perhaps troubleshoot it on his/her own. Our packages are also time sensitive so figuring out why a package can't be delivered as fast as possible would be helpful! This would be a HUGE time saver and great peace of mind for us and the customers, plus potentially save us some customer service headaches along the way.
ShipStation should add "Out for Delivery" email notification. Customers want to know when to expect delivery, and it's a huge help to know that the package is being delivered the day of. It should be an easy feature to implement? Right now, there are only 2 types of email notifications: In Transit (when mailpiece enters mailstream) and Delivered notifications. Thanks.
I have worked on a number of different UPS label creation systems (UPS.com, Shopify, stamps.com, My.Unishippers.com, etc.) and for some reason ShipStation is the only system that format my customer’s phone numbers all jumbled together (1234567890) rather than having the tradition dashes in between the number clusters (123-456-7890)I have tried playing around with how my Shopify order information is presented in the orders tab by adding dashes, but when I process and print the labels no matter what I do the numbers still come out jumbled together.I'm curious if there is a setting I am missing or if this can be updated to improve the format of labels moving forward.
hello!! desperately need this feature. i have it set up to apply predefined values when it imports an order, but it would be super helpful if their was a bulk/batch update for name/amount/hs codes/ qtys etc. example: right now i have 1000+ shipments on hold (they are preorder items). they automatically were added with the predefined values of an HS code, but now i need to change the code on all 1000+ orders…. this is going to to take hours to manually do :’(.another example: say i have 100 orders come in on a shop drop, but they all have 5 items in their order. instead of manually adjusting each order to show a qty of 5, i should be able to batch select the orders and update those. PLEASE ADD THIS. THERE IS ALREADY A CURRENT BULK UPDATE BUTTON FOR CUSTOMS DECLARATIONS, BUT DOESNT COVER EVERYTHING. ALL THEY NEED TO DO IS EXPAND WHAT CAN BE UPDATED!!!!!!!!
Placing claims through ShipStation UPS seems like it should be easier. 1st you have to place the claim on the ShipStation link, then a few days later you get a letter from UPS asking for more information and documentation. This seems like we are having to place the claim twice. Why can't ShipStation provide this information directly to UPS since we submit all that information to UPS from ShipStation when placing the claim the first time.This seems redundant and if ShipStation is going to offer UPS claims through them, why can't they submit the documentation that UPS needs with our original submission of the claim?It is also confusing that even though I am the "Shipper" we have to submit as a "3rd Party" since we don't actually own our UPS number, ShipStation does. So submitting as a 3rd party doesn't allow for the "Dashboard" to be accessed after placing the claim. This kind of leaves us in limbo of knowing if our claim has been completed or is still pending. We as the customer should be able to find out if we are getting our money refunded or not.Just my suggestions.If you have any input on how to make this process easier that would be helpful.Thanks
Sending Delivery Confirmation data back into our stores order details would provide great benefits. We do not consider an order to be complete until the order as been delivered and neither does most banking/credit institutions like PayPal. Sending Delivery Confirmation details back into our order details on our store will allow us change the status to Complete. It will also allow us to provide automated follow up emails with customers to ensure that their order meets their needs. We can't send an email asking how their order turned out without first getting confirmation that the order was delivered.
We have negotiated USPS which require a new account. Rate shopping allows us to use this, but cost review will switch to the disabled account instead of our active one.
As a 3PL company, we are frequently making new stores for new clients which we then add to our 3PL enabled store. Previous to last year, in order to verify card info for purchasing postage we would call Stamps.com, verify info and move forward. Since last year Shipstation has added Plaid verification, which is an absolute nightmare for a few reasons. It requires us to have our new clients, many of whom are touring musicians, take time to try to go through the verification process. The system is bugged, almost every time I either fail to receive a verification email, or the client receives an error message while verifying.It would make way more sense to just have the salespeople (who call every time a new store is opened), be equipped with a way to verify info over the phone, or direct new accounts to a call in line for verification. Leave the ai systems out of it, which will be far more expedient and safe.
This is a TEST
I see that people have mentioned this over 5 years ago, yet nothing has been implemented yet!We need Amazon "Verified by Transparency" code implementation on ShipStation.More and more products are using these codes everyday. It defeats the purpose of even using ShipStation if I have to go to Amazon to enter the codes manually every time I get an order.Please add support to ShipStation!
We need an application to remove items from ShipStation in bulk. Either create A process similar to the Receive Stock function or give us the ability to input negetive numbers in the Receive Stock screen so that stock comes out instead of adding it to the inventory.
We have customizable Packing Slips, how about custom Pick Lists?
This one is extremely annoying. We have two accounts we ship from. one a sure post account that is managed by one of our customers. The other is our normal shipping account. The automation rules won't let us select our customer's account to ship from under the action type "Set Carrier/Service/Package". So our shippers have to manually have to change the service from our account to a service under the sure post account. We need to be able to select any service from any of our accounts in the automation rules. it's absurd that only the default account can be used in the automation rules. But any account can be selected when the order is opened. This needs to be fixed.
Hi Shipstationers, The subject explains this one pretty well. Just want to be able to use [Carrier Nickname] as a field replacement in the email templates. Thanks, Mik
I would like to be able to customize my Commercial Invoice (Other Forms) similarly to how most of the other documents have customizable options. I use ShipStation Connect to print all of my documents because it is very convenient.Currently every time I print a Commercial Invoice it also prints a mostly blank page with a border that just says "Electronically Submitted" which is promptly discarded. It would be nice to select black and white printing. It would also be nice to choose to print multiple pages at a time as DHL requires 3 copies of each commercial invoice.
I’m really appreciating the new inventory features but a way to cycle count on mobile is still missing for some reason. I can scan to receive but that just adds to whatever current quantity I already have. I can zero inventory for a location and then do scan to receive but that creates unnecessary hassle and slows down cycle count processes. I would love a dedicated way to run cycle counts directly from mobile.
Just a couple of ideas surrounding the purchase orders and suppliers feature. I love that ShipStation has now added an inbound inventory option to the inventory/purchase order section. However I would love if the reorder assist function would filter out any that don’t need to be reordered. If I’m using the reorder assist function I would love for it to trip my report to only the items that it’s telling me need to be reordered. An addendum to this is that I would love to be able to assign different products to certain suppliers. This would be helpful when running reorder assists for my entire warehouse. I might need 100 different products to be reordered which might come from 12 different suppliers. When creating a purchase order and selecting the supplier I wish it limited me to only the items I can actually purchase from said supplier. When running a reorder assist that might need 12 different POs to be placed I wish it took me through the PO process one supplier at a time. An alternative to the point above would be to allow me to filter my inventory by the supplier. This way I could run reorder assists for each supplier.
When I make a DHL shipment the only thing available in the packaging is package and I would like a DHL envelope and DHL Flyer options as well.
It would be great if we could upload a custom thankyou slip that prints with the picking slip in 4x6 and if we could upload the template in image format for example JPG/PNG. we always include a thank you for your order slip requesting for customers to leave a review but at the moment we have to print them seperately with our 4x6 label printer and staple onto picking slip.
Today I found out that ShipStation doesn't sync product weights and packages from Shopify to ShipStation. I understand that I can manually input these values myself, however, if I'm new to the application and I have over 2,000 SKUs, I really would not want to find out I have to manually input the weight and dimensions of every SKU after I have already done this in Shopify.This also directly affects the live rates at checkout because they're not taking into account weights and dimensions when calculating, if you don't have all of these already set up.This would be so helpful in providing far more accurate and convenient setup with the checkout rates, and I know that it would not be very hard to implement.
I love the Shipment Count By User report. It gives me a great idea of a person's average daily output. But because of the way we split up our workload, it is very hard to figure out what a good average expectation across the board would be. To be able to figure this out, it would be helpful to know "number of boxes p/ user" (we send a lot of multi-box shipments) and "weight by user". The way we split things up, one person may get out 60 orders that weigh under 24 lbs in a day, whereas another person may send out 17 orders that are over 100 lbs. Both are putting in a full days work, but it looks like one did significantly more. If there was a "box p/ user" or a "weight p/user", I could get a better picture of average expectations for the department.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
