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Right after we create a label to a customer, we would like for the interface to show us the tracking number so we can easily copy it and add it to our website for the customer to see. Ideally when you purchase the label, on the next page it would show you the tracking number where you can just click it and it will automatically copy. Then you can go paste it wherever you need.
Currently when we download shipping labels it saves with pdf names like “Labels-639168691132413412.pdf” We would like the ability to customize the file name. E.g. (customer name)+”Labels-123321513234.pdf” fields that would be helpful to have the option to include: Customer name label creation timestamp (long/short) dims label index for that customer
I’ve been using deryvOS (pronounced “derive”) - an inventory app with automated tasks for manifest uploading, marketplace listing, and shipping. There’s also an accounting integration. The cool part is they already have an integration with ShipStation to create labels seamlessly without every leaving their UI - so you can upload manifests to generate inventory, connect marketplaces to automate the order process and then create and print labels from ShipStation without ever leaving the app. I thought it might be worth looking into a partnership since the connection is already there. I think a lot of ShipStation users could really benefit - I know we have! www.deryvOS.com
For whatever reason SS no longer will sync/update an order that has been cancelled or refunded once the order has already been imported from Woocommerce. Both the plugin and store connection in SS both show the field(s) for these syncs yet the functionality was remvoed.I first saw this on March 3rd, 2026 and today is April 1st, 2026. In that time we had 13 orders this affected do to the nature of our product and shipping days. Having to manually try to manage this between platforms is a bad idea as an order could easily be missed and shipped out after it has already been refunded. Please reinstate this functionality.
When Insuring packages, the insurance amount should print on the individual package label For example, and this has happened to us… If we ship 10 identical packages, but each package is insured differently, how do I distinguish which label goes on which package. I don’t want to put the wrong label with the wrong insurance amount on the incorrect package. But if the insurance amount was printed on the label, I could correctly identify which package it belonged on.
Include the CustomsMIDCode in the product export CSV so that they can be re imported without have to re enter them all again.
Hello,I would really appreciate it if you guys could create a feature that allows us to clean up our customer list. We have a bunch of customers that we ship to frequently that are very difficult to find because our customer list is being flooded by one off purchases from eBay/Amazon. I know that there are tags and other ways to filter/search, but this adds an extra step and makes things more difficult than needed. Would it be possible to add this feature? Thank you!
like it says in the title. should be an easy ask. Not sure why they need to cover the exact part of the screen where buttons are.
FedEx has just come out with a 2 day one rate extra small box. Could this be integrated into ShipStation?
Currently, if multiple email addresses are entered on an order, ONLY the last address in the list receives notifications for shipment and delivery.Multiple addresses CAN be entered as a comma separated list on a per-store basis, but it does NOT work on individual shipments.Please add this feature, as it's often important to send notifications to multiple addresses on a given order - eg. customer's purchasing dept. + customer's shipping/receiving dept.
I'd like to be able to sort/filter orders to see split orders only. This would help in management of orders with backordered items that can ship at a later time.
Fedex has split from their FedEx Freight branch. FedEx Freight has their own website for tracking.I mark all of my FedEx Freight shipments as shipped manually and the only option for the carrier is “FedEx” which results in the tracking being linked to the incorrect website (the original FedEx website)This is my request to make “FedEx Freight” a carrier option when marking orders as shipped manually so the tracking can be linked to the correct website https://www.fedexfreight.com/en-usFor now I mark it as shipped and select “Other” since selecting FedEx causes confusion and stress for the customers.
Let me describe a scenario I’m sure a lot of ecommerce business’s deal with. During a promotional period you offer some small free thing as incentive for the customer to purchase. This is us every peak season. The issue that we face is how those show up as line items in ShipStation. Now on the one hand it’s good that they show up in scan to verify because it means they are much less likely to be missed during the packing phase. But because our business tends to sell a lot of a few SKUs, having that item show up in the picking module is less than ideal. The single SKU order picking feature would really allow us to streamline our picking process during busy periods but because we have that free item no orders qualify for it. My solution would be some sort of backend flag to a SKU that would designate it as basically a packing material. Then ShipStation would leave SKUs flagged this way off the picking module allowing these orders to be picked as single SKU orders thus saving a lot of time. Then during the packing process these small free items would show up in scan to verify ensuring that all items on the order are included. If anyone has a workaround for this I would love to hear it.
Today I found out that ShipStation doesn't sync product weights and packages from Shopify to ShipStation. I understand that I can manually input these values myself, however, if I'm new to the application and I have over 2,000 SKUs, I really would not want to find out I have to manually input the weight and dimensions of every SKU after I have already done this in Shopify.This also directly affects the live rates at checkout because they're not taking into account weights and dimensions when calculating, if you don't have all of these already set up.This would be so helpful in providing far more accurate and convenient setup with the checkout rates, and I know that it would not be very hard to implement.
I would love to see a field in amazon orders that indicates which Supplier Source (Location) that Amazon selected for the order. This would open all kinds of opportunities for automations inside Shipstation.
In the products tab of ShipStation, when you update a location on an individual SKU, there is a check box at the bottom that you can select to apply that new location to all orders that currently exist in ShipStation. If a location is updated and that check box is not selected, then the orders in “awaiting shipment” in SS will maintain the location that existed for that SKU when the order was first received in SS. If that check box is selected for that individual SKU, then all orders will reflect the new location.This is GREAT! However, we fail to see a way to do this on a mass scale. If we move an entire product line from aisle 10 to aisle 20 and need to update the location for all 56 SKUs, we use a file import to update all locations at the same time.Can ShipStation do one of the following? Either (1) have the product import routine apply the new Warehouse Location value to any unshipped orders that already exist when the "Update product information if the products already exist" option is selected, (2) Add an import option that just has SKU and Warehouse Location and make updating the pick location for items on open orders a standard part of that "Location import" process, or (3) Rather than assigning the Warehouse Location to the SKUs in an order when the order arrives in ShipStation from the channel, have the lookup of the picking location occur as part of the pick list printing procedure.
Now that ShipStation is not allowing for digital submission of customs forms for companies other than UPS and Fedex, I would like to see a feature where ShipStation will generate a customs form for me to print and put on the box.A benefit of using ShipStation is that they have streamlined the shipping process. Forcing us to manually create a customs label is turning out to be very time consuming.
First, I would be appreicated your service! I've been downloading "Order-Dara Export" from the order. But I also would be nice if I can see "Currency" there. When I get GBP 54.66 order, I was able to see as USD 54.66. Hope to be added Currency tab for international orders and stores. Thanks.
Hi, it would be great to integrate ChronoFresh for the French market. Already available for Prestashop & Magento but missing for Shopify! https://www.chronofresh.fr/en/node/270
Some customers require parcels and pallets to be labeled with GS1-128 (UCC-128) logistics labels.It would be helpful if ShipStation could produce these labels.Specifications can be found here.
Please create a process where I can Bulk remove inventory from stock similar to how the Receive function works. (Except the reverse)
Currently, the ShipStation API Supports creating, reading, updating and deleting totes. However, the tote assigned to an order is not displayed, and we cannot assign or unassign an order to a specific tote. We’d like to build our own integrations with picking, but still use ShipStation’s verify and shipping features.
Work with services like Depop Whatnot, Poshmark, Mercari
We need to use Shipsation already included feature (screeshot attached) via API endpoints or in getRates() endpoint automatically. Hope this development can be planned in soon ?
I have verified the information on my end. Regarding cancelled orders, please be advised that there is no option to delete them. They will remain on your account permanently. Sean 11:55 AM well this is something that ship station needs to look at and let customers have the option to update/"clean up" their accounts. It's like not being able to get rid of old emails or text messages
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