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When choosing "Rates" at the top left of ShipStation site, and entering a customer record to retrieve rates, and ship out something manually, there is no option to save that customer record without inputting an email address. I work at a large ministry and our Shipping Department has to ship out packages for other departments around the ministry and email addresses are not provided at times. Instead of just using the email address as a "unique identifier" to create and save a customer record, maybe put a "Save As" field or "Nickname" field and the record could be saved under that identifying field.
Hello. All of my orders use the same Harmonization Code. Can we have an Automation Rule added that will set a Harmonization Code to all new orders?
Hi there, Can you please look into adding a feature that allows creating return labels for multi-package shipments? Thanks.
Please add Mark as Non-machinable To the app!
If a product name in order data from cin 7 contains more than 200 characters it currently breaks the integration. It would be helpful if the integration truncated the product name to the character field limit.
Hi, is the checkout rates feature coming to uk accounts as as I just upgraded my Shopify account in order to do this only to find out that it’s not available in the uk, if it is going to be made available could it be as soon as possible as I’m currently loosing money in sales as I have to charge a flat rate
The ability to have multiple shipstation accounts open at once or even switch through accounts through the UI. We have a few different completely different ecommerce businesses running with different shipping softwares. Shipstation is by far our favorite and we'd love to consolidate everything there.
I have several stores that I use ShipStation for, and it has been very helpful to have all the store orders in one place. However, today I tried to mail a $28 order, and I was unable to use the included $100 insurance for USPS Ground Advantage packages. Under the new ShipStation guidelines, I have to purchase insurance through ParcelGuard, which, for a $28 package, was an extra $1.09. Three of the stores that I have in ShipStation are mostly orders under $100, which leads me to wonder why I should use ShipStation now. I can print my labels through eBay and get the free $100 coverage that USPS offers for a cheaper price. If my shipping costs are cheaper with eBay and I don't have to pay the monthly ShipStation fee, why should I continue to use ShipStation? I wanted to share my thoughts because you may not have been aware of how the increase will affect some businesses.
With the de minimis exemption gone, every Canada US shipment now needs a USMCA certificate. Manually uploading for each order is not practical. We really need an automatic USMCA upload feature! It’s critical for compliance and efficiency. Please make this a priority!
I have 133 shipments to Canada from the US that are all the same. A box with 7 different items within it. I cannot find a way to re-produce the customs documents for each shipment, other than to manually enter the info into each order. I need a way to upload that information as part of an "Import" or Batch Upload.
It would be nice to have a report that follows up on the tracking details so we can see if the estimated delivery time was correct. This would be helpful when deciding if we should use USPS or UPS Ground advantage.
Hi ShipstationPlease can you consider adding Royal Mail Click and Drop accounts as well as Royal Mail OBA accounts to your platform. Royal Mail OBA pricing for small business like mine is not very competitive because I "only ship about 3000 - 4000 parcels a year'' says a Royal Mail OBA rep, but actually that's quite a lot for a 2 - 3 person team/small business. Royal Mail Click and Drop accounts offer more competitive pricing/cheaper rates for smaller guys like us. Please add them to your carriers it would give small and independent businesses like ours so much more flexibility and make lives easier. We enjoy using our Shipstation account because on busy days we can easily manage our orders with minimal fuss and when a courier/carrier is experiencing difficulties in delivering parcels it gives us the flexibility to use another carrier which means our customers are not disappointed, this is just a brief reason as to why we love Shipstation, we would love it even more if you integrated Click and Drop though. Please consider !Thank you ❤️
The greatest part of shipstation was enterprise level phone support. Calling this morning and its been outsourced overseas and is on par with Shippo. I have worked with shipstation for 5 years and will definitely not continue without a better support system.
I contacted Ship Station support to find a way to have our customer notes and gift messages from our Shopify store automatically print on our packing slips. We were able to do this by adding field replacement [Notes from Buyer] to our packing slip. For whatever reason this pulls in our notes and our gift messages as one long line. While this was fine for the packing slip that we use in-house (we use the Ship Station packing slip as our pick ticket in our warehouse, as we do not like their pick ticket layout and they are not customizable), we wanted to create a second packing slip to include in our customers’ orders. In that second packing slip, we only wanted to include the gift message, NOT the customer notes. We were told the only way to do this was for someone to adjust our gift notes to import into [Custom Field #1]. Someone from the support team did this for us. We then added the [Custom Field #1] field replacement into our second packing slip, that will be sent out to customers when a gift message is included. This worked perfectly, until one of our customers left a very long gift message and it was totally cut off. Apparently there is a 100 character limit on custom fields. We would love if you would increase that character limit, or get rid of it all together.
It would be great if ShipStation built a native Odoo connector instead of us using third party connectors.
Track Customer Order Frequency. Have the ability to place rules, report on the number of orders a customer has placed. For example: Joe has placed 3 orders, he receives a free gift. Adding a step to that, the frequency a particular item/sku gets ordered.
The commercial invoices created by ShipStation have two sections labelled "Special Instructions" and "Declaration Statements" yet there is no way to edit these sections when processing an international order.This is causing issues for us as a UK country, as we are unable to declare preferential origin on our UK/EU made products which are being sent to the EU. As such, duties are being charged incorrectly on these shipments. We need to add the following text to all commercial invoices in order to be compliant with Annex 7 of the UK/EU Trade agreements following Brexit:“(Period: from ...................................... to .......................................)The exporter of the products covered by this document (EORI NUMBER GB....................) declares that, except where otherwise clearly indicated, these products are of ... preferential origin.”Place and date:Name exporter (company / name responsible person)Quite simply, we need to be able to edit the Declaration Statement section of the commercial invoices, and this functionality is strangely missing within ShipStation currently....
We use a variety of shipping and freight options that are not available as carriers in shipstation. When we choose a shipping company outside of shipstation we will come back and manually mark the order as shipped. But when we go to select the carrier we are using, they are not available so we have to select "Other". We should be able to create CARRIERS so we don't have to select "other" for every outside shipping company. Adding new carriers would make it easier to keep track of which carrier was used instead of relying on a tracking number and the carrier "other" MANUALLY ADD UNIQUE CARRIERS
By integrating with LightspeedDMS (see Lightspeed’s Dealer Management System at https://www.lightspeeddms.com/solutions/dms/), ShipStation can unlock tremendous value for powersports dealerships by connecting shipping directly into the core of their e-commerce platforms. LightspeedDMS already centralizes parts, sales, service, inventory, OEM relationships, and warranty tracking, so an embedded or API-based ShipStation integration would allow dealers to automate order fulfillment, eliminate redundant data entry, reduce shipping errors, and improve visibility across departments. This tighter coupling will enhance customer satisfaction via faster, more accurate delivery, free up staff to focus on higher-value tasks, and ultimately drive margin improvement in what is often a low-profit but critical operational activity.For ShipStation, this integration opens access to a vertical (powersports & recreation) with thousands of dealers already using Lightspeed, representing a strong new channel of recurring revenue.Thank you,David V. - RIVA Motorsports
Summary:Allow users to set up automation rules that automatically purchase and print shipping labels when orders meet specified conditions—without manual confirmation.Why This Matters:Saves time for businesses processing high order volumes.Eliminates repetitive clicks for purchasing and printing.Reduces fulfillment delays by sending labels directly to a designated printer.How It Could Work:Automation Rules – Define criteria (e.g., order source, shipping service, package weight, etc.).Auto-Purchase – When conditions are met, ShipStation automatically purchases the label using the assigned carrier/service.Auto-Print – The purchased label is sent directly to the connected ShipStation Connect printer.Notifications & Logs – Option to receive a confirmation email or see activity in an “Auto Label Log” for accountability.Fail-Safes – If purchase fails (e.g., invalid address, insufficient balance), flag order for review instead of stopping workflow.Benefits:Streamlined fulfillment.Fewer manual steps.Faster turnaround from order to shipment.More scalability for growing businesses.
Hello! I am hoping that the shipstation team will take into consideration allowing sorting and filter by batch on the Orders tab. Please note that this is the only column that is not sortable/filter and it would be helpful to know which orders are in and not in a batch. Thanks!
Please add this field on the Picklist. Our fulfillment team packs our orders based on what is printed on the pick list. When gifts are ordered, customer usually adds a note they want added to their order so recipient knows its from them. Our team is unaware of this during packing the order as it does not appear on the pick list and we have missed several holiday gift orders requesting this note which is leading to our customers getting frustrated. PLEASE address this ASAP.
When we ship internationally, we ship a lot of packages that all have the same items. I wish there was a way that we could make a bulk action that applies the same customs declaration (description, quantity, value, HTS code, Origin) to hundreds of packages at once. Currently, the process where you have to enter 1 at a time is so time-consuming it's insane. Even if there is 1 item in the shipment it takes forever. When there are multiple items, forget it. Perhaps this could be included in an order import function and mapped, or perhaps it could be a bulk action that is applied. It seems like making this a bulk action feature would be very easy, and would certainly make the largest impact to our team. Looking forward to your feedback!Â
This feature has been begged for since 2012, and marked as in the "Planned" stage for 5 years. In the mean time EVERY main shipping platform has launched this feature (Shippo, Pirateship, Shipping Easy, Easy Ship, Easy post....). Lately I feel foolish for having invested so much time and effort in what I had always assumed as the most feature rich shipping platform out there. We stuck around when rates doubled 2 years ago as it was explained so we could continue to innovate and provide a superior product. Being able to provide a USPS return shipping label with every outbound shipment and not being charged until the label is actuatly used would be huge. What is the Status? Is this feature still in the works?
I see posts requesting this going back to 2016. How is this not a thing yet?Summary of the need:Everyone using external CRMs, helpdesk software, ticketing tools, etc...needs to be able to lookup an order in shipstation. Currently that requires copying the customer's name or order number in our CRM, opening a new window, navigating to shipstation, pasting the order number in the search field, executing the search, then clicking the order.We want a way to be able to bake a URL in our CRM that links directly to the order/shipment in shipstation.We've tried loading a url for search results like this:https://ship11.shipstation.com/orders/all-orders-search-result?quickSearch=[ordernumber_from_CRM]But when the page loads from an external source, the search results show ALL orders. We can re-execute the search from the search bar and get results limited to just the correct order number, but it seems the search results page doesn't take orders from a URL variable.Here are a few posts I found requesting this previously:https://community.shipstation.com/t5/Orders-Shipment-Management/Hot-link-directly-to-Shipstation-Order/idi-p/4124https://community.shipstation.com/t5/ShipStation-Features/Link-directly-to-order-URL/m-p/2764https://community.shipstation.com/t5/Orders-Shipment-Management/Link-to-order-details/idi-p/3979https://community.shipstation.com/t5/Stores-Carriers-and-Other/Link-directly-to-order-URL/idi-p/2555This post from 2016: http://feedback.shipstation.com/forums/126593-idea-archive/suggestions/17386843-url-to-go-directly-to-details (url dead now...shows on wayback machine)Can we please get a way to link from an external source directly to an order, or at least to the search results page limited to search results for an order number?
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