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Amazon has recently introduced their "Transparency" to better track inventory and to ensure its authenticity. We carry dozens of transparency enabled products which for merchant fulfilled orders require us to scan and upload transparency codes to Amazon that are scanned off the product. Currently this upload process is manual. We'd like for ShipStation to add a feature through the Amazon API that allows a scanned transparency code to be uploaded to the order and transmitted to Amazon when tracking information is transmitted. More on Amazon's Transparency program here: https://sellercentral.amazon.com/gp/help/202008510
Dear ShipStation Developer Team!We kindly ask you to consider implementing a system for transferring transparency codes to Amazon. This functionality is vital for our business, since our sales volumes are huge and the automation of such a system will significantly reduce the burden on the manual labor of IT support staff and warehouse workers. Our employees have to manually use 3 services at the same time to upload T-codes to ASC. Amazon is very attentive to this process and in case of failure for various reasons - from the human factor to the error of our or Amazon's systems - we have the consequences in the form of complaints about distrust of the origin of our goods. We have never sold counterfeit goods and always work only with trusted suppliers. However, complaints of this kind hit hard on the quality of the business:1) the listing becomes unavailable for sale2) a huge amount of time is spent to appeal to Amazon and prove our innocence Implementing ShipStation Transparency Code system will help in the following ways:1) Our employees in the warehouse will use less services ath same time, which will reduce the impact of the human factor2) The number of complaints from Amazon will decrease, which will positively affect the growth of the business and the mental state of employees dealing with complaints from Amazon Some statistics for the last year:- We receive about 200+ complaints a year for the sale of allegedly counterfeit products, 40% of which are due to transparency codes transmitting failure. Dealing with some complaints can take from 2 weeks to months contant working. We urge that ShipStation add the ability for merchants to upload transparency codes and send them to Amazon with their order automatically. Many thanks from Gritr/Weby IT Support Team. We are looking forward to your answer. Have a good one!
Amazon is now requiring we upload transparency codes or serial numbers for certain products. There needs to be a way for ShipStation to handle this newly implemented requirement of Amazon. Currently when one of these orders comes in my warehouse has no way of knowing whether or not they need to upload the transparency code or not. ShipStation does not tag the order or have any identifier notifying them. Please implement a way to identify/tag orders which require transparency code and serial numbers, and a way for us to enter them in to ShipStation for ShipStation to pass along to Amazon with the tracking number ASAP. Thank you!
Amazon is requiring certain items have a special "transparency" code attached to the order that verifies that the product is legitimately from the manufacturer.Is there any way to have a place within Shipstation for this to be scanned/uploaded into rather than having to go directly into Seller Central?
I see that people have mentioned this over 5 years ago, yet nothing has been implemented yet!We need Amazon "Verified by Transparency" code implementation on ShipStation.More and more products are using these codes everyday. It defeats the purpose of even using ShipStation if I have to go to Amazon to enter the codes manually every time I get an order.Please add support to ShipStation!
Hi, I think it would be great if "Ship Date" was a "Bulk Update" option. Right. now this is only possible to do inside each individual order (see attached photo). We are a direct-to-consumer e-commerce company that only ships Monday-Thursday. We would like to start printing our shipping labels on Friday and Saturday for Monday shipments. I imagine many other users are in the same position and this would help their shipping workload! This would help us greatly from an operational perpsective
Please add phone number to Advanced Search criteria. When a customer calls and leaves a message in most cases phone number is all we have to find his order.
When receiving PO's, there is the field to enter a Warehouse location.This field needs to be prepopulated to the default location, if a location already exists.We shouldn't have to remember where each and every product is located in our warehouses.This is a critical component to the receiving process. Without it, the PO receiving function is useless.Please implement this asap!Thank you!
At this point in time, ShipStation auto-pulls in the full price of the items into the customs declaration as part of the Etsy & Shopify integration. This is great and saves a lot of time when fulfilling orders. However, it does not currently auto-pull in the *discounted price* when an item is purchased at a discount, so as a short-term solution we need to manually adjust them to accurately reflect the declared value for customs. It would be really helpful if the *discounted price* were auto-pulled into the customs declaration rather than having to make manual adjustments.Benefits of implementing this feature would be: -Makes the order fulfillment process more efficient for sellers, in turn, faster delivery times for buyers.-Saves money and time for the buyer and seller. When the wrong item value (full price instead of discounted price) is auto-pulled into customs declarations, the buyer pays more than they should in taxes. Seller would then have to make time to connect with shipping carriers and confirm taxes paid, then arrange for refunds to the buyer. -Eliminates the chance for error when having to manually adjust prices in the customs declarations. Meaning time and money saved for buyer and seller.We hope to see this feature implemented soon. Thank you, ShipStation!
In Ship Station if we accidentally put an order number in wrong. There is no way to change it without deleting and starting over. This is time consuming. In the "OLD FORMAT" you could split a shipment and then put a new order number in and then merge together under the new order number. Now you can't do that with the new format. Please fix or go back to old format!
Hello Dev team,I request you to add the mailplus integration which would be really helpful for Australian customers.
Well aware several members have requested this feature and I have contacted ship station several times regarding adding this feature. I was advised the ONLY way to get it added is to submit as a new feature request. Maybe if all users submit the same request multiple times a day and overload them they will take action.These are the responses I received back from support, "I can submit a request to our management to arrange a meeting or call with you. However, I would like to clarify that the outcome is likely to remain the same.""while we fully recognize the need for USMCA forms, they are not currently a supported feature in ShipStation. To be completely transparent, because this is a current feature limitation, the immediate technical resolution is to continue creating and printing the USMCA form outside of ShipStation." The whole point to using ship station is to streamline the process. Being forced to go offline for 1 document, or worse, hand bombing it, is not a solution by any means.
Hello,Currently Shipstation does not offer Direct Signature or actual signature guarantee delivery with DHL Express integration. This means that for now, Electronic Signature is the only verifiable signature upon delivery and can be forged by delivery drivers so that they can drop off packages without signatures. We recently had a situation where a DHL driver delivered a package to a customer and signed off the Electronic Signature as "Front Door" and left the package on the front step of the customer, which led to the package being stolen. Versus if the package was signed for, this would not happen, and the package would be delivered a different day if the customer was not available. This small addition would add a massive amount of security for our orders going forward as we generally ship high cost, handmade footwear and can't afford to lose out on packages to customers. Please consider this if possible! Thanks!
It would be great if we would be able to display live shipping rates at WooCommerce Cart and Checkout pages utilizing Shipstation API without having to rely on third parties.
Hello ShipStation Team,I want to request the integration of live shipping rates for WooCommerce. It would be incredibly beneficial to display ShipStation's live shipping rates directly on the WooCommerce Cart and Checkout pages.Currently, we are facing an issue where the UPS rates displayed on our WooCommerce site are significantly higher than the rates we receive through ShipStation. This discrepancy is impacting our customers' choice of shipping options, especially for international orders, where they find the rates on the website to be prohibitively expensive compared to the actual costs in ShipStation.I contacted your support team and was informed that ShipStation currently supports live rates only for Shopify, Magento, BigCommerce, and Wix, but not for WooCommerce. This limitation prevents us from providing the same competitive rates to our WooCommerce customers, which would greatly enhance their experience.It would be great to see this feature added, as it would allow us to offer more accurate shipping options to our customers, enhancing both their experience and our service efficiency.Thank you for considering this request. I look forward to any updates on this potential feature.
This is an issue for a Shopify store that has multiple locations:When an order or split order is shipped the tracking number goes back to Shopify order page but the LOCATION from which the order shipped from is not relayed along with the tracking number.This is a major issue for order confirmation going to the customer from Shopify. It is showing an incorrect ship from location. The other issue is after the order is complete in Shopify for me it is sent down to my POS system through integrated Modern Retail. The ship from location is critical to have inventory reduced by location correctly.Please fix this issue as soon as possible.
The problem here is that Shipstation is not updating Shopify in a proper way so that Shopify can send additional ship notifications to customers on new shipments beyond the original shipment. Meaning: 1. if a label is voided, not only does the customer not get a notification that the label was voided, but they don't get a notification of the new label's tracking number; and 2. if no label is voided but a new label is created (example, sending a new shipment for a replacement item sent out due to damage upon delivery or defect or lost in shipping, etc.), then same problem as #1. This can't be the way the integration to Shopify was designed. This is completely unacceptable and makes Shipstation and Shopify unusable together. We are getting massive numbers of customer service emails with confusion as to why their tracking numbers are showing canceled because they aren't getting the new tracking notifications on the new labels. Shopify has confirmed that in these two scenarios mentioned above, Shipstation is sending the new tracking details to the notes section of the order in Shopify, which does not send notifications to the customer from Shopify's end. The data needs to be sent to the order level, the same level that Shipstation sends the original tracking info to. It just needs to go to the same place every time so that Shopify is able to notify the customer of all new updates. This is business critical. Shipstation to Shopify integration is unusable without this. Thomas
Can we please have support for .webp images (currently only JPEG/JPG and PNG). webp is much better for use on websites. It would be really useful for our products with webp images to be able to display images on shipstation, as it is currently causing problems when picking items for orders since there is no image. We are trying to move away from JPEG and PNG to use only webp but cannot continue that process while it is not a supported file type on here.
Currently, when trying to use a "Ship From" location that's in another country the error The requested service is unavailable between the selected locationsI contacted support and they told me that this is because the Ship From location is in a different country than the country listed on my ShipStation account. They also said that this could be a useful feature, and I should submit it here.I am requesting that a new feature be added that allows "Ship From" locations in countries other than what's listed on the user's ShipStation account.The reason we need this is because we have suppliers in other countries that fulfill orders for us, and they ship to our country (US), but we need the ability to create the label and send it to them.
When marking orders as shipped, you must scroll several times to get to "UPS" at the bottom of the "Carriers" dropdown since it's in alphabetical order. If the most popular carriers (or the ones used most often by the user) are placed at the top of the list, it would make it much quicker to select. Thanks!
I don't understand why ShipStation's API is so limited in its functionality. I am limited to Customer Name, Item Keyword or Country Code when searching for orders or shipments. Customer ID or Email Address is common sense to find specific customer orders or shipments.
Hi! It would be great if you could create a purchase order for your products and have a field for "on order" items. that way you could tell what was on hand, on order, allocated... and then therefore be able to identify if you do not have enough product either on hand or in production to fulfill your orders. I am looking for a whole other inventory integration just so we can do that, when I'm finding shipstation is overall closer to the type of inventory tracking I need minus the on order field. Just a thought/dream!
I know this has been posted before, but it needs to be posted again:Please let us generate pick lists with no order limits. Right now the maximum number of orders for which we can create pick lists is equal to the number of orders that can be displayed on a page (500). We regularly have many more orders than that, so we print two pick lists and then manually combine the two. It's very messy.
Please add functionality to Shipstation which will allow us to have a "live scale" at all times. During our peak season we process between 1000-2500 orders daily and saving that one little click to to weigh the shipments will save us time and money. Thanks.
Hello,We're trying to use V2 of the API to create and process batches to automate the process of generating shipping labels in bulk. We have the document format for Label set to 4" x 6" (w/ Packing Slip) under Settings > Printing > Printing Setup. So, when we create labels manually on the website, the generated document contains both the label and the packing slip for each of the shipments, which is great. However, when using the API, there's no way to include the packing slips in the PDF file that gets generated after processing a batch. To make matters worse, even if we try to print the labels on the website, packing slips are still not included for batches that were processed using the API. This makes the feature completely unusable for us. According to the docs, there's a label_layout option but the only supported values are 4x6 and letter. To fix this, I suggest you either add the missing options (e.g., 4x6_with_packing_slips and letter_with_packing_slips) or add a default option that respects the current settings.
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