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Hello,We're trying to use V2 of the API to create and process batches to automate the process of generating shipping labels in bulk. We have the document format for Label set to 4" x 6" (w/ Packing Slip) under Settings > Printing > Printing Setup. So, when we create labels manually on the website, the generated document contains both the label and the packing slip for each of the shipments, which is great. However, when using the API, there's no way to include the packing slips in the PDF file that gets generated after processing a batch. To make matters worse, even if we try to print the labels on the website, packing slips are still not included for batches that were processed using the API. This makes the feature completely unusable for us. According to the docs, there's a label_layout option but the only supported values are 4x6 and letter. To fix this, I suggest you either add the missing options (e.g., 4x6_with_packing_slips and letter_with_packing_slips) or add a default option that respects the current settings.
My products range for 4”x4”x1” at 0.86 lbs to 22”x13”x9” at 65.76 lbs (before pallet if LTL) shipping US and Canada at a minimum and potentially worldwide.I need an API for live rates for Squarespace. Currently, the website is developed and hosted on Squarespace 7.1. While I would prefer a live rate API between Squarespace and ShipStation, perhaps I need to port my site to another host IF a functioning live rate API to ShipStation exists elsewhere.Decisionguru
Hello!Is it possible to create a line item extended cost, as well as the total value column on Purchase Orders? The function and purpose of the PO is to show the costs and amount of the PO when sending it in to our vendors.Also, is there a way to customize the layout of PO’s? (i.e. column size, adding columns, etc...)
Currently when combining shipments (to same email, address, etc.) there is only 1 surviving order number.The other order numbers are saved and referenced in the product line item, but not a field that can be sent over to another system.If all lthe order numbers were saved in “internal notes” this would allow other systems to recieve the order numbers and mark them shipped.
Adding the ability to Bulk unselect Saturday Delivery would really improve the workflow.Right now, we bulk apply Saturday Delivery on Thursdays to see what can deliver on Saturday for FedEx Express (we ship chilled products). For all of the orders that are not available for Saturday, and for the ones that simply are not fulfilled on a Thursday, need to be gone through one by one in order to manually unselect Saturday Delivery.
When generating an order via API, there is no field to pass the customer/recipient's Tax ID/VAT Number. This complicates things as we must manually enter this information for each affected order in order to generate a valid commercial invoice, or when posting information to carriers for EDI. Please add the ability to pass this information via API.
Hi ShipStation Team,I am looking to migrate our full inventory management system over to ShipStation, but I've hit a roadblock regarding how pre-orders and backorders are handled.Currently, our business relies heavily on pre-orders. To manage this effectively, we need to be able to see exactly how many units are backordered for a given SKU at a glance.Right now, ShipStation's native inventory feature does not allow stock levels to drop into negative numbers. Using the "Do Not Track" option also defeats the purpose of centralizing our inventory management, as we lose total visibility on the backordered amounts.Please allow SKU quantities to go into negative numbers when tracking inventory.Allowing negative stock would let merchants instantly see exactly how many items they owe customers (e.g., -15 means we need to source or manufacture 15 units to fulfill pending pre-orders).Support confirmed this isn't currently possible and suggested I bring it to the Product Design team here. I know a lot of other e-commerce merchants who run pre-order models would heavily benefit from this update.Thanks for considering!
We need shipping cost information pushed back into Faire and Shopify in the integration. Without it, we have to manually add to all Faire orders before we confirm an order has been shipped which greatly takes away the benefits of the integration in the first place. This is the only thing hindering me from being able to use ship station.
Shipping label cost relayed/communicated back to bright pearl for the accounting side. I know in our company we sell to retailers and even drop ship for them. In some instances a retailer does not have a shipping account we are able to bill, so when invoicing we need to include the shipping cost of their order to be able to invoice them properly.Going back in to Shipstation to check the cost of the shipping label and then adding a shipping cost to the order is a lot of manual work on 100s of orders. If the cost of the shipping label was relayed back and put on the order in brightpearl automatically, it would cut out a ton of manual work in retail season.
All products have Brand, my suggestion is to add Brand as an Attribute to Product detail (like we already have Reporting Category).
Hi There. Our business unfortunately can't use shipstaion without being able to have multiple packages available for multiple orders. I would say that this is pretty basic. If I have 50 orders that require 2 boxes (packages), I would have to manually book on 50 orders separately, not a chance, far to time consuming. This is a shame as everything else is perfect. If you are willing to add this feature can you please inform me at info@aabaits.co.uk. Thank you
A customer orders several products. Use the dimensions of each product to calculate the total cubic inches of the order. We can then use this information to choose the correct box size for those of us that use cubic shipping. Seems like that would be pretty simple to do!
Is it possible to create an automation which tells shipstation to create a certain number of shipments for an order if the order is tagged in a certain way? At the moment, we might have 300 orders that all require multi-package shipments created for them. We need to go into each order individually to create these multi-package shipments. This takes us a large amount of time to do this. We have tags and automations set up in Shipstation to tell us how many boxes will be required to pack an order. It would be great if we could create an automation rule to tell shipstation that if an order is tagged with '10 boxes' then 10 multi-package shipments should be auto created for this order. Thank you.
Hello, I am requesting an improvement to the integration with FedEx for international shipments. Currently, there are only two options for the "Terms of Sale" field, also called "Incoterms", on the commercial invoice: DDP and DDU. However, there are many other Terms of Sale available if one goes directly through the FedEx website of FedEx ShipManager. For some reason, when mapping that field to their app, ShipStation did not pull all the available options over. Additionally, DDU is an expired term of sale. It was replaced by DAP in 2010, so an update is also needed there. Spencer
Hi,With this recent update to Shipstation, the icons have changed to a solid flat black, instead of being green for a validated address and yellow exclamation point for address verification needed. This color coding is ingrained into our workflow; it is how we are able to correct issues quickly when processing 100’s to 1000’s of orders. I get always having a new version release makes investors happy, but please revert this change back to the original color scheme, the classic if it is not broke do not fix it. See attached screenshot if not familiar with what I am speaking of. Thanks!
When will ShipStation support Lowe’s? Thanks
I would like to request a feature that allows a discount taken during checkout to be applied to an item's price on the Customs Form. Currently I am processing a lot of International orders that had used coupon codes to get discounts on their purchase. Shipstation sees the discount as a separate line item, and reports the product at full price on the Customs form. This will mean the customer will have to pay a higher tax rate on import, unless we manually go in and adjust the price on every single international order Customs Declaration. I'd like to be able to automate this so that customs forms would reflect the actual price paid, not the item's default price.
I would like to propose adding a portal update within ShipStation that displays the current stage of a UPS claim for each shipment. Since we ship using ShipStation’s UPS account, claims must be submitted directly through ShipStation rather than with UPS. Currently, the only way to get updates on a claim is to contact ShipStation for each individual case. Providing visibility into the claim’s status would allow users to track progress independently, improve the overall customer experience, and reduce the volume of customer service inquiries for ShipStation. This could either be done as a separate portal, like how the claims process currently is. Or it could be found by going to the shipment and seeing ‘Claim Activity’
We sorely need a way to bulk update bundles - Specifically i need to de-select "Show Bundles on packing slips" for 8k SKUS.
It would be great if we would be able to display live shipping rates at WooCommerce Cart and Checkout pages utilizing Shipstation API without having to rely on third parties.
To be able to attach a picture of the package being shipped showing items in box, before it is shipped and attached to the order being worked on. In case customer says an item wasn't included in box you can go back and look at picture of box of what was in the box that was shipped. But have multiple pictures also for multiple boxes for an order.
This one is extremely annoying. We have two accounts we ship from. one a sure post account that is managed by one of our customers. The other is our normal shipping account. The automation rules won't let us select our customer's account to ship from under the action type "Set Carrier/Service/Package". So our shippers have to manually have to change the service from our account to a service under the sure post account. We need to be able to select any service from any of our accounts in the automation rules. it's absurd that only the default account can be used in the automation rules. But any account can be selected when the order is opened. This needs to be fixed.
Hello,Since we cannot schedule a pickup until we have at least one label is created, maybe it would be a good idea to have ShipStation remind the users to schedule a pickup immediately after the first label is created. And have ShipStation do the same thing when the first label from a different courier is created.Thanks,Henry
The ShipStation API has a "Get Rates" endpoint that allows a consumer to retrieve rates for carrier shipping services, much like the Rate Calculator in the web interface (except the API requires you to specify the carrier). In the response, the call returns the following fields: - serviceName (FedEx First Overnight) - serviceCode (fedex_first_overnight) - shipmentCost (87.8) - otherCost (2.63) In the web interface, it also returns Package (which I'm not too concerned about) and Delivery Time ("7 days," "3 days," etc). It would help me tremendously to have the API report the Delivery Time for each rate quote, which is already presented in the web. I am implementing a Delivery Time Estimate in my online store based on this information and my order handling time, and without this information, I may have to implement API calls to the shipping service and avoid using ShipStation's API.
Hello, currently using Shipstation, it is possible to update nearly every property related to an order via the API. With the recent addition of being able to set a 'deliver by' date via the Shipstation UI, it would be very beneficial to also be update this value using the API. I emailed the API team and they confirmed that this is currently not supported by the API. We would be using this to pull deliver by information from third party channels, and updating our shipstation order with it. It would be fantastic to see this implemented.
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