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search order by phone

Related products:Orders & Shipment Management
  • December 17, 2013
  • 22 replies
  • 2 views
S
Please add phone number to Advanced Search criteria. When a customer calls and leaves a message in most cases phone number is all we have to find his order.

    22 replies

    M
    • michael36
    • December 17, 2013
    Seems like im coming across situations where a customer will call us asking about an order and they dont leave their name or anything to identify them. Or we cant understand what they are saying. Being able to search a customer by their phone number would help.
    D
    • darren9
    • May 5, 2015
    This would quickly allow us to find customer orders as the phone is ringing via caller id. Additionally we can begin entering a caller id phone number while the phone is ringing. By the time we answer the phone we will have a order history visible to aide in answering any questions our customer may have. It would also expedite new orders for those customers who prefer to call in orders.
    S
    Hi, thanks for looking into this issue. We are receiving several calls every day from customers wanting to know order status, make a change etc. We don't have live support and reply to voice mail messages so in most cases all I have is a phone number. Ability to find the order by phone number before getting back to the customer would be very useful and seems to be an easy to implement feature.
    I
    • info839
    • February 8, 2016
    All great and valid points from everyone here. I don't think we should have to wait any longer for this to be ignored. Over 2 years is a ridiculous amount of time to wait for this simple search request.
    P
    I agree with everyone here. We have customers from all over the United States, all with different accents, and many that don't leave names. The caller ID provides a number that is very likely on their order in Shipstation. It would be great if the Shipstation search field would search for phone numbers. I have a customer that just left a voicemail asking us to confirm information on his order. It would be great if I could just call him back and confirm. However, without the ability to search phone numbers I have to call him back and waste time asking for his name (which i couldn't make out on the message) then confirm while he's waiting on the phone. I mostly agree with the last comment, over 2 years is too much time to wait for such a basic and simple search request.
    J
    • jj3
    • July 19, 2016
    Voted. This is such a trivial to add, yet necessary feature! Pretty much every other variable on orders is searchable, except the phone number? What gives?
    C
    I agree, this would be a great feature.
    I
    • info839
    • November 17, 2016
    Are you going to implement this or not? Please give us a straight answer.
    J
    • jon25
    • January 17, 2017
    '+1 would really like to search by phone number when someone calls us.
    S
    • service41
    • May 12, 2017
    I was shocked to find phone number search isn't implemented. Whats the big deal? Just strip out any non-numeric characters and do the search. Would take me less than an hour to write the code. Or better yet... just do a partial search. say the number in the db is +22(222)765-8424. Then when a search string of 8424 is put in it will match all records with 8424. We can eyeball the right order from there.
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    • nick
    • July 28, 2017
    Please add this!
    C
    • cgpoland
    • July 9, 2018
    This suggestion is going to have it's second birthday in a couple of months. Is there an update?
    S
    Done yet?
    A
    • alan5
    • June 3, 2019
    Any news on this, it would be very valuable. This request started 3 years ago and still no update?
    S
    • sales180
    • June 29, 2020
    So it has been 3 1/2 years and no answers or updates on this.... Hello????
    D
    you guys are really killing me ....I run a large volume business not all through shipstation ....if you cant process orders because you don't answer the phone or what you...then what's the point in giving you my month subscription? I have left messages and emails and so on... this is the worst customer service EVER!! just like AT&T ....my god!
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    From Moderator Davis, May the force be with you!
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    A
    • ARCreef
    • June 27, 2022

    How is this still not a feature????

     

    It would take so little time to code this,  this really is unacceptable.

     

    Search for a customer or order number by phone number should have been a feature from the very beginning, day 1.  Honestly, we are looking to switch platforms and I said before we switch let me just check to see if they've added this or not after all these years of wanting it, this will be my deciding factor.  So disappointing that we got forced into V3 yet real valuable functionality like search by phone number are simply ignored. 

    H

    Agree with the above comments that we really need to search by phone number, as people often do not leave their full name or they are not the bill to or ship to name.

    J
    • JOR
    • December 5, 2025

    How is it 3 years after all these comments and this feature still doesn't exist!!! 

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