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Is there any way to remove/hide the postage price from a USPS envelope label? To look more proffesional and aestethic. Thank you!
Hi Team,We have had a few incidents where a label was created, and then somehow got misplaced or package was stolen at the post office. We found out when a few customers complained that they never recieved their February shipment. Went into their account. Label created and marked ‘shipped’, but when I clicked on the tracking information it showed something like ‘waiting for item to be dropped off or recieved by shipper’. It would be good to have this in the reports so that we can identify if it is an employee error, or if the post office is experiencing theft, etc.
We recently had a severe issue with incomplete and then totally broken synchronization between one of our BigCommerce stores and Shipstation. The main troubleshooting strategy of the support team was to ask us to perform the “edit connection” step, repeatedly, until it worked. In total I think we did this about 12 times before it was successful, over 3 support calls spanning 5-6 hours.For those of you who haven’t done this process, it is very sensitive to what browser you do it from and having no cache history of other store/SS logins that can corrupt the linking process, which is simply logging into the desired store and SS account while installing the app in BC. This is a really WEAK way to connect two platforms, and I could not believe how many variations I saw in the process, it would not unfold the same way every time.ACTION - what I suggest is to use something far more straightforward and reliable to connect a store to a SS account. Perhaps after installing the SS app in the store, the SS app could generate a code that is entered in the store configuration settings in SS. Would that not be an infinitely easier and more reliable way of connecting a store to a SS account?
I’d like to submit a feature request that would significantly improve efficiency and accuracy for international shipping workflows within ShipStation.Currently, when importing orders via CSV, there is no dedicated field available to map recipient tax identifiers such as TIN, EORI, VAT, or similar required customs information. As a result, this information must either be manually entered or is not consistently included, which can lead to delays in customs clearance or additional follow-up from carriers.Suggested Enhancement:Add a new mappable field (or set of fields) within the CSV import template that allows users to include recipient tax identifiers, such as:TIN (Tax Identification Number) EORI Number VAT Number Other country-specific tax IDsDesired Functionality:The field(s) would map directly to the appropriate customs/commercial invoice section within the shipment. The data would automatically populate on commercial invoices and any required customs documentation. Ideally, the field could be flexible or standardized to support multiple identifier types depending on destination country requirements.Benefits:Reduces manual data entry and potential for human error Ensures compliance with international shipping requirements Minimizes customs delays and carrier follow-ups Improves scalability for bulk import workflowsThis enhancement would be especially valuable for businesses regularly shipping internationally and managing orders in bulk via CSV imports.Thank you for considering this request.
We sometimes have customers in Canada (when shipping through Fedex) who have their own brokers for customs clearance. It would be nice if we could add this information to their shipping information.
We need to have the ability to designate our own broker for international shipments. UPS brokerage is awful and causes tons of issues and extra charges for the simplest of shipments. This simply needs to be an additional field in the shipment that we can input the contact information of our broker, an automated email sent to said broker, and and automated message to the courier instructing them that [Insert customer broker data here] is handling the brokerage. I see this feature has been requested for many years and there is no word on fixing this, this is common on other platforms.
Add a drop down to select the ship from location in manual orders. This is currently available when editing a manual order. Include this as an option for bulk importing manual orders.
Please sync all product details from Shopify, including weight, Country of Origin, and HS Codes. Ideally a 2 way sync, or a 1-way sync with a setting of which side controls.
Dear Shipstation team and communityMy name is Kevin, co-founder of Be Healthy (be-healthy.fr), a French e-commerce brand in the health supplements space.The Colissimo PUDO (Pick-Up Drop-Off) service — known as "Point Relais" in Colissimo's terminology — does not appear to be available in ShipStation yet. This is a critical delivery option for our French customers, as a large share of our orders are shipped to relay points. We have two specific questions:1. Is Colissimo PUDO on your product roadmap, and if so, when can we expect it to be available?2. In the meantime, is there any workaround that would allow us to process Colissimo PUDO shipments through ShipStation?Thank you in advance for your time and I look forward to your response.
Please consider integrating with Uniuni. They are a popular shipping option and very economical. They are useable carriers among a lot of the popular marketplaces too.
We need different shipping speeds based on geographical location. I am currently unable to set checkout rates by location and automation rules don’t pull rates through to shopify checkout. For example, western states should see UPS Ground as an option but East Coast should only have next-day air or 2-day air displayed. The current checkout rate setup doesn’t allow for location specification. It would be really helpful to have that. Thanks!
requesting to add Yun express carrier. so we can select the correct carrier and fill out the tracking number. so amazon platform would load that same tracking infomation. otherwise we would need to muanully add it tracking to amazon, it’s time consuming!
When using the batch picking feature, we require the ability to unassign a tote from an order. Today, we encountered a situation where an order was in “Awaiting Shipment” but should have been placed on hold. Because the tote had already been scanned and assigned by the picker, it is now tied to that order and cannot be reassigned until the order is shipped.This limitation creates inefficiencies in our workflow, as the tote remains unavailable despite the order being on hold. A function to unassign or release totes from orders would greatly improve operational flexibility.
Inadvertently upgraded plan from legacy bronze to starter, now costs $10 more per month with decreased features, and they can’t switch me back. If the combine/split shipment feature could be added to this plan, that would be great. Also hoping this doesn’t affect the automatic importing feature. Just seems I am paying more for less functionality.
If ShipStation is going to have a purchase orders feature then ‘On Order’ needs to be an inventory field. The Reorder Assist feature is super cool, but it doesn’t take into account that I already have a purchase order in for an item when calculating my reorder amount. We deal with truly thousands of inventory lines which means I am going to have to constantly manually keep track of what I already have on order instead of the system taking into account the POs I have already submitted.
As the title suggests, using Royal Mail Tracked 48 from shipstation’s own Royal Mail option.(not the integrated OBA option) It always prints a certificate of posting for each label printed. This is a huge waste of paper, which as it is integrated label paper, is expensive per sheet. Wastes a full sheet for every label just to print the certificate, which I believe is not even necessary for tracked 48 as an acceptance scan and the barcode, show proof of posting. I have spoken (chatted) to support who advise me that this option currently does not exist.
Itemization of fees and surcharges for Ontrac
Please can the developers of Shipstation Connect allow it to start minimised. Every time I restart my computer it loads in the centre of the screen. This is really not necessary, and should be one of the options to allow it start minimised. Please can this be considered as a feature request for future editions?
We sell in bulk, and need a feature that allows our team to manually enter the quantity they are picking, so they do not need to scan an item hundreds of times.
Please fix the Currency Customs Declaration feature ASAP!! There should be the option to change the currency. I Just spoke to support and they told me that the account is restricted to the currency it is set up in and cannot be changed. "Ok. At this time, your customs declarations reflect the currency your account is currently set to and there is no option to change that. I apologize for the disappointment this may cause." This was never an issue with the previous platforms
Currently, packing slips are a global setting applied to all stores. If you have multiple stores where some packing slips are 4 X 6 and some packing slips are 8 X 11, you need to change the account settings every time you print. Would be way more convenient to be able to assign the size of the packing slips by store so you don't have to constantly change the account setting.
RTA - Parcelforce Express 48 Returns is not currently available through the Royal Mail (own account) integration. This is probably the most popular domestic Parcelforce returns label. Please look into enabling this option in your integration.
When adding inventory to warehouse, the "+ - =" interface is fastest for small mixed quantities, but some products are not listed if they are at zero inventory. Switching between views to add inventory in small quantities is time consuming and the 2 experiences are not similar.Like the "Show Inactive Products" checkbox, "Show out of stock" should be available on the inventory page.
Currently, when a customer orders more than one unit of the same item, the packing slip only shows the quantity as a number (e.g., Quantity: 2, 3, or 4) without any visual distinction. This makes it easy for the packing team to overlook that multiple units are required for the order.It is recommended to add a clear visual indicator when an item has a quantity greater than one. For example, the quantity line or the entire item row could be bolded, highlighted, or marked with a noticeable symbol. Many other systems already use this approach to make multi-quantity orders immediately visible to warehouse staff.Implementing this small change would significantly reduce packing mistakes and help ensure customers receive the correct number of items. It would also improve efficiency for the packing team by making multi-quantity orders easier to identify at a glance.
I recently spoke with a representative regarding a question about filtering inventory to display out-of-stock items. Unfortunately, I was informed that there is currently no way within the system to clearly identify when an item is completely out of stock. The interface only indicates when an item reaches the low inventory threshold. Once inventory reaches zero, the item disappears from the inventory interface entirely.This creates a significant operational issue for our team. When a product reaches zero stock, we have no immediate visibility into the shortage. As a result, orders may continue to come in for items that we do not have available, and we may not realize the product is out of stock until much later. This has the potential to disrupt fulfillment and negatively impact customers.Additionally, the system does not allow us to sort products by the On Hand Inventory column. The only available sorting options appear to be SKU, name, warehouse location, and weight (see below). If we were able to sort inventory from lowest to highest stock levels, it would provide at least a partial workaround for identifying products that are close to or at zero inventory.At the moment, the only method available to us is to manually scroll through all 691 products in the Products tab and visually check the inventory bar for empty stock. We then have to write those items down manually. This process alone can take around 10 minutes each time we need to check inventory levels, and it is far from an efficient or reliable solution.Our business is currently packing 40 or more orders per day, and it is critical that we have clear visibility into which items are out of stock. Being unable to quickly identify zero inventory items creates a serious operational risk.If there is any workaround available, or if there are plans to implement the ability to filter or sort by inventory quantity, it would be extremely helpful for our workflow.Thank you for your time and consideration. Sort inventory quantity workaround
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