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We need to be able to edit or delete customers from the database without having to upload a csv file. Below are a couple examples for when this would be helpful. I'm sure others here will agree that some simple database management would be greatly appreciated. I recently had to correct a type-o in a customer record and the process is just unreasonable. Download an example .csv file, add ALL the customer information (not just what needs changing) upload the file, and finally make sure that the original profile was correctly overwritten. It should be as simple as hitting an edit button, changing what needs changed, and hitting save. I have two customers with the same name. Lets call them John Smith and Smith Electrical Corporation. I send a package to Smith Electrical about once a month. John Smith ordered once from our website over two years ago. Whenever I type "Smith" when making a new order, guess who comes up as the first result! There's no need for John to still be in the system, why can't I easily delete his record?
Hi,Could these two codes be added to the Royal Mail services available to use with Ship Station?These are the cheapest options for us to send Large Letters DDP to the USA.Many thanks.
how can we send SMS Delivery notification when we create a label and for the cust to get notified once delivered
Since ShipStation does not offer access to a sandbox environment when developing a custom API integration, and that level of development and testing typically takes longer than the standard trial period, having the ability to “Purge” the data submitted during the testing period would be helpful. It would start data collection from scratch when you move to a live production environment. It would also limit the possibility of confusion if a customer support agent tried to search for something and found incorrect information from an order that shared the same order number in testing.I understand that you can use the “Cancel” option, but that merely moves it to other categories. And it does not allow you to remove items from the Shipped section. Even though the labels were voided and never included in an End of Day submission.
There is no “Delivery By Date” replicable entry in the packing slip template form!! Need it.
We need be able to filter or have a report so we know how much we ship per hour to be able to manage the capacity report and check trends
We sell a lot of tires from our Shopify store, and they do not pack well in boxes. So we have to basically just wrap them and mark the shipment as non-machinable. If there were a way to add this type of logic on a product level, I was hoping that would help the front-facing side of the shipping calculator to our customers, as they are definitely not paying or being quoted the correct costs to ship a non-machinable item. I do have some back-end logic that helps me identify tire orders specifically and automatically check the non-machinable on those orders post-sale. This type of logic that I'm suggesting as a feature would definitely help us avoid a potential loss.
Currently, Shipstation does not offer a UPS End of Day scan sheet. Shipstation management seems to think (from their documentation) that an EOD (End of Day) scan is not needed for UPS, since Shipstation is sending the data anyway to UPS every day. This purpose of the EOD for UPS has nothing to do with pushing data to UPS. Proof for this if obvious, because UPS has their own free shipping software called World Ship. World Ship automatically pushes all shipment data to UPS when each shipment is created while developers of World Ship still understand the need to create an EOD each day for the driver to scan anyway. The reason that UPS themselves create a scannable pickup sheet for the end of day in their own software is so that there is "proof" that the packages have been picked up and in their possession. This is important for a few reasons:1. It documents that the package was picked up giving the recipient comfort that their package is in transit.2. It gives proof that a package was picked up in case it is lost or stolen in transit. Then the shipper can then prove that the fault lies in UPS's hands causing them to be responsible to pay a claim. 3. The scannable EOD page allows the UPS pickup driver to scan just 1 barcode instead of 50 or a100 separate cartons causing a waste of time to the driver. The lack of this EOD scan sheet causes to the shipper not to know whether the driver scanned every package while not having the time or the stamina to stand on top of the driver themselves to watch him scan every package. Nobody can run a business like this. Shipstation tells you that if you "really" want the driver to sign a manifest which is REQUIRED by any insurance claim, then you can go through the trouble to print out a list of your shipments and ask the driver to sign it. This is tedious and the drivers will not usually want to do this - it is not UPS's way of doing business and without an EOD sheet, they are not required to do so. It is a no brainer for Shipstation to make a scannable EOD to have it printed and scanned daily just like Shipstation makes one for USPS EOD. We have experienced our 3rd claim today in a year where a package was not scanned and now missing in transit. The unscanned packages then become vulnerable for theft with no accountability. There will be no recourse that we can take on this missing package today specifically because there was no EOD sheet that could have been scanned. Shipstation: PLEASE LISTEN TO YOUR CUSTOMERS, HAVE COMMON SENSE and DO SOMETHING TO KEEP YOUR CUSTOMERS SAFE. Businesses need to sign for things that they take in their possession as proof that they picked it up. It needs to be made easy. Make a scannable UPS EOD sheet to protect us from these issues.
We need to be able to print and EOD scan form for our UPS drivers to print when they pick up our packages each day. This will provide proof that UPS picked them up so if the package is lost, stolen or damaged, we can file a claim. It will also allow our customers to get notice that their item has left our location much quicker. We have asked for this feature for many years without any updates. Please give us a good reason why it can't be done. It works for USPS why not UPS? Thank you!
UPS Drivers rarely scan packages they pick up, they say usually that's done when they return to the UPS hub.Recently a driver is on camera picking up a 5 package shipment. Somehow one never gets scanned and UPS says I cannot make a claim because it was never picked up.When reaching out to UPS they say to have the drive scan a EOD form. (End of Day reporting)Ship station looks like it can do this, it has the tabs for it, but it never populates. When asking the help chat he says it's not needed and that shipstation does not do EOD reports as its not needed.So just to be clear if using shipstation for a shipment being picked up you still have a very good possibility that something is lost between your location and the UPS facility.Is there a way to make a EOD report for UPS drivers to scan during pickup or will I need to switch to using UPS World Ship to get the EOD report?
I've been exploring selling on Whatnot, but ShipStation does not currently have an integration with Whatnot. Would love to get one in place so that I can handle my shipping and inventory management in one place still!
Would like to see ShipStation Connect supported on Linux. This would allow the app to run on a low cost device such as a raspberry pi and make it much easier to keep service up.
Currently, when creating return labels for USPS, there is no option to indicate that a package contains dangerous goods. This option is available when creating normal orders, but it disappears when initiating a return.Because of this limitation, creating a correct return label for hazardous items is difficult. The current workarounds are inconvenient:Manually creating a normal order instead of using the return system, which makes the returns section redundant and defeats its purpose.Using another carrier, which may not always be practical or available for our shipping needs.Purchasing labels directly from the USPS website, which is time-consuming and adds extra steps to the workflow.Adding the ability to declare “dangerous goods” directly in the returns labels section would greatly simplify the process. It would save time, reduce errors, and make the returns system much more useful for businesses that handle hazardous items.This small improvement would have a big impact on efficiency and usability, kindly ask you to add this feature.Thank you for your time.
It would be very helpful if we, as users, could create custom reports that could utilize all the existing information Shipstation already provides. We always find that we have to download one report for certain information, but then download another report to get the remaining information we are looking for. It would be super easy for us to have the ability to create the report with all the columns of information we need.
There are times when orders will fail to sync with our store (WooCommerce). However, there is no indication this has failed until you login to shipstation and see the red exclamation point. It is logged in the activity section "An error occurred attempting to update orders: The operation has timed out". When this error occurs, an email notification should be sent out as well.
It would be very helpful if we could have a column on the product inventory page for "Average cost" and "last cost" of inventory for each product. I know this is available in report form, but having it here would make it much easier and quicker to see.
The company I work for has grown to the point that we are starting to branch out into handling larger orders with higher frequencies. Our UPS representative suggested that we give their UPS Hundredweight Service a shot. For an order to be classified as a candidate for Hundredweight service, the order has to be more than 200lbs and less than 700lbs. Supposedly the rates for UPS Hundredweight are more competitive than our UPS Ground rates and could potentially save us some spend on our shipping. For us, this would be a decent amount of orders considering we ship items that weight anywhere between 15lbs and 50lbs. Multiple item orders with items that between those weights don't take particularly to reach Hundredweight territory. Anywhere from 4 to 7 boxes of category cable will get us there. These processed packages get palletized with all of our normal outbound UPS Ground packages. Only thing we would have to do is change the shipping service to UPS Hundredweight. The problem is ShipStation does not have any integration with UPS Hundredweight shipping service. The only option we have right now is to utilize UPS WorldShip, which is definitely not a palatable idea compared to using ShipStation combined with our website's, back office application's, and WMS application's automation capabilities. We certainly cannot be the only business looking to utilize this particular UPS shipping service. ShipStation has quite a few different types of UPS, USPS, FedEX, and a plethora of other shipping services that can be integrated with it. How difficult would it be to get UPS Hundredweight able to be integrated as well? Is this something that could possibly be explored?
shipstation should work on more keyboard short cuts. like a printing keyboard short cut. and add an item, and add multi packages. and so many more.
Line-items properties in Shopify typically represent item options, such as special instructions (e.g., the text for an inscription). These are automatically imported to ShipStation as part of the line-item's [Item Options] field, which can optionally displayed on Packing Slip Templates. Sometimes, however, these are used for internal communications between e.g. Shopify apps. To support this, Shopify themes have a built-in convention where line-item properties prefixed with an underscore (e.g., _internalOption) are hidden from the customer: https://help.shopify.com/themes/customization/products/get-customization-information-for-products#hide-line-item-properties Unfortunately, while these will be hidden on Shopify, they will be displayed on packing slips as part of the [Item Options] property (alongside valid customer options). Ideally, ShipStation would either a) remove these when importing orders from Shopify, or b) hide these when displaying the [Item Options] field. (Acknowledging the latter would affect all customers, not just Shopify customers, and thus may be too invasive).
My company ships parts for vehicles older than 25 years. Canada does not charge duty for auto parts for vehicles older than 25 years, but in order to take advantage you must change the HS Code to 9966.00.00. There doesn't seem to be a way to enter destination country specific HS Codes. Please add the ability to define HS Code by destination country.
"UPS from ShipStation" should offer access to the same free shipping supplies that traditional UPS accounts can order at ups.com.
Amazon has recently introduced their "Transparency" to better track inventory and to ensure its authenticity. We carry dozens of transparency enabled products which for merchant fulfilled orders require us to scan and upload transparency codes to Amazon that are scanned off the product. Currently this upload process is manual. We'd like for ShipStation to add a feature through the Amazon API that allows a scanned transparency code to be uploaded to the order and transmitted to Amazon when tracking information is transmitted. More on Amazon's Transparency program here: https://sellercentral.amazon.com/gp/help/202008510
Dear ShipStation Developer Team!We kindly ask you to consider implementing a system for transferring transparency codes to Amazon. This functionality is vital for our business, since our sales volumes are huge and the automation of such a system will significantly reduce the burden on the manual labor of IT support staff and warehouse workers. Our employees have to manually use 3 services at the same time to upload T-codes to ASC. Amazon is very attentive to this process and in case of failure for various reasons - from the human factor to the error of our or Amazon's systems - we have the consequences in the form of complaints about distrust of the origin of our goods. We have never sold counterfeit goods and always work only with trusted suppliers. However, complaints of this kind hit hard on the quality of the business:1) the listing becomes unavailable for sale2) a huge amount of time is spent to appeal to Amazon and prove our innocence Implementing ShipStation Transparency Code system will help in the following ways:1) Our employees in the warehouse will use less services ath same time, which will reduce the impact of the human factor2) The number of complaints from Amazon will decrease, which will positively affect the growth of the business and the mental state of employees dealing with complaints from Amazon Some statistics for the last year:- We receive about 200+ complaints a year for the sale of allegedly counterfeit products, 40% of which are due to transparency codes transmitting failure. Dealing with some complaints can take from 2 weeks to months contant working. We urge that ShipStation add the ability for merchants to upload transparency codes and send them to Amazon with their order automatically. Many thanks from Gritr/Weby IT Support Team. We are looking forward to your answer. Have a good one!
Amazon is now requiring we upload transparency codes or serial numbers for certain products. There needs to be a way for ShipStation to handle this newly implemented requirement of Amazon. Currently when one of these orders comes in my warehouse has no way of knowing whether or not they need to upload the transparency code or not. ShipStation does not tag the order or have any identifier notifying them. Please implement a way to identify/tag orders which require transparency code and serial numbers, and a way for us to enter them in to ShipStation for ShipStation to pass along to Amazon with the tracking number ASAP. Thank you!
Amazon is requiring certain items have a special "transparency" code attached to the order that verifies that the product is legitimately from the manufacturer.Is there any way to have a place within Shipstation for this to be scanned/uploaded into rather than having to go directly into Seller Central?
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