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I suggest adding a feature that allows users to assign a broker to any courier within the system. With this feature, users would be able to: Select any courier from the system Assign or reassign a broker as needed Benefits: Greater operational flexibility Improved coordination between brokers and couriers Better handling of urgent deliveries Avoid shipment delays
The current automated rule only sets tax identifiers for the EXPORTER, which isn’t useful. All B2B shipments to the EU require an EORI number for the RECIPIENT or IMPORTER located in the EU. It is a major problem that tax identifiers for the RECIPIENT need to be entered MANUALLY. There is no option to save tax identifiers to a customer, so that’s not an option either. Every international shipment requires the shipping team to look up and enter the customer’s tax identifiers (EORI and VAT). There should be a way to either automate the RECIPIENT tax identifiers or save them to the customer.
Currently can only sort by SKU, Name, Quantity, Warehouse Location on a packing slip. Would love to be able to use more than one of these features together. For example sort by Warehouse Location, then SKU. Would help direct the team to a specific location, then can follow flow of SKU.
Michael's (the craft store) just started a Marketplace today. Any idea when there will be an integration to connect a store? I'd hate to build something custom and then have a one-click store integration appear after all that work...
We would love an update within ship station so that the amount that is pulled from the invoice to autofill in the customs information includes final sub-total, so the true amount paid for the items and removes any discounts or promotions they've received on the order. For international customers, this is crucial to ensure they are not paying additional fees and duties on discounts or promotions they received. Thanks!
Hello, I would like to see ShipStation make packing slip sizes unique per store. Currently, the packing slip size is set account wide. However, we have various stores that would benefit from having different sized packing slips.For example, a wholesale store has more items per packing slip and requires more information on the packing slip. This store would use 8.5x11. A D2C store would use the 4x6 packing slip as less information is needed on the packing slip and it in general has a higher volume of packing slips generated (hello printing cost savings).Being able to set a packing slip size unique per store would greatly benefit our ShipStation experience and likely others. Hopefully this is seen and implemented in the near future!
I have just been told that the phone number associated with 2FA can NOT be updated. What!?! Phone numbers change, but most importantly, team members change. So whoever was in charge of the shipping and had their number in there may not be the person I want to get the 2FA’s now. But support just told me we can’t update that phone number???
They still require custom forms to generate shipping label (while they don’t print at the end)An PR is a domestic destination.
Until just recently, when we split an order, we could make the new split order a "dash one" and "dash two" and so forth. For example, Order #12345 needs to be split because we have part of the order available for shipment and the other half is waiting for stock to arrive on-site. In the past, we could split that order and have Order #12345 which ships now and Order #12345-1 which ships later. That also helped our accounting department bill each shipment appropriately because of their differentiating order #s.This new order screen layout has completely taken away that ability and that has dramatically and negatively affected our business. Now all shipments in that split order have the same order # but they don't have the same weights, the same # of units, the same shipping cost, etc. We can't bill based on order # now unless we manually differentiate the order #s before running them through our billing software. What an absolute pain!This also complicates when a customer calls about a shipment. They're going to provide us an order # and then we're going to have to figure out which of the splits on that order they're actually seeking info for. Not so hard when an order is split into two. But we often split orders into upwards of 7 shipments. Now we'll have to open each of those splits to find the info the customer is seeking. Again, what an absolute pain!Why in the world would you eliminate that function????? This new screen is NOT an improvement at all.
Hello.We have several apps that link to the information available in Shipstation. However, you have changed the column age information. We would like a new column to be created "Order Age". This information is essential for us. Before changing the "Age" column, this allowed us to know how long ago the orders were. Which is essential for our warranties and our policies! Please develop a new column "Order Age" which allows to know how many days ago the order goes back!!!Thank you,Sam
The ShipStation techs recommended I post this here as well. I would like to see a column added to the Orders page for “Requested Shipping.” We can currently sort orders by Date, SKU, Title, etc. but not by Requested Shipping Method.The problem this causes is when we do shipping batches of the same SKU and use the same shipping method based on cheapest cost, there’s not way to see if any of the orders have paid extra for expedited shipping (UPS day, etc.).If we could sort orders by Shipping Method first this would allow us to catch orders that have requested and paid for expedited shipping before we run our batches.The only way to check it now is to open every order individually and check the Requested Shipping Method. This wastes a lot of time on days when we have 500 orders.
I need our tips from Shopify to show up on our packing slip in ShipStation and reflect it in the total as well
Pick to Tote workflow: the current required sequence is scan location → scan bin → scan item. We would like to know if it is possible to adjust this to scan location → scan item → scan bin(s). Having the bin scan as the final step would help reduce confusion. There are instances where team members become distracted and forget which bin the item was intended for. Making the bin scan the last step would help prevent mistakes and improve accuracy.
If someone is picking, leaves for the day and doesn’t finish their cart, another picker should be able to pick up from that cart instead of having to restart the whole cart!
We are in the process of cleaning up our shipping process and have come up with an idea that would make printing and shipping faster. But we have hit a standstill for the idea. We want to use the Group By feature, but we are hoping that we could have Warehouse Location added to the list of options. We would like to be able to group by a product Sku and group products by Warehouse location. This would allow us to print off packing slips much faster and not have to sort through orders before and after printing. Could we have warehouse location added to Group By?
We really need all Royal Mail services BZW and BZX adding to the integration, as we need to send with this daily, and shipstation not supporting these codes will mean that we can no longer use shipstation. If this is true for us, it will also be true for many others.These codes have been added new from Jan 5th in response to the US tariff scenario, and for all those trading with the US, these codes are a game changer, so shipstation integration is imperative.Thank you for your consideration
Current the field “Item Description” is not an option to select in the custom form options when exporting Orders. I’d love to see this added to the list in the future.
IDK what happened in the flow of things but when I started using SS when I was in an order page and everything was filled out (address, weight, dimensions) and clicked the CALCULATOR ICON (hotkey C) it would go to the browse rate window with everything filled in from the order page and would display the rates of carriers automatically. But now SS made a change and the calculator icon is gone and there is now a button that says Browse Rates. if you CLICK on the button it functions the same as the calculator icon did but there is NO hotkey that works for that button and having to change form keyboard to mouse waste time. Need to get a hotkey that works with the browse rates button on the order detail page.
We currently create customs declarations from order items in Ship Station, but we have a lot of items which have the same HS code.It would be useful if there was an option to automatically group items with the same HS code into a single line on the customs declaration. For instance, change:1 x birthday card1 x birthday card1 x christmas card1 x wrapping paper to:3 x greetings cards1 x wrapping paper Many thanks.
Hello,We're trying to use V2 of the API to create and process batches to automate the process of generating shipping labels in bulk. We have the document format for Label set to 4" x 6" (w/ Packing Slip) under Settings > Printing > Printing Setup. So, when we create labels manually on the website, the generated document contains both the label and the packing slip for each of the shipments, which is great. However, when using the API, there's no way to include the packing slips in the PDF file that gets generated after processing a batch. To make matters worse, even if we try to print the labels on the website, packing slips are still not included for batches that were processed using the API. This makes the feature completely unusable for us. According to the docs, there's a label_layout option but the only supported values are 4x6 and letter. To fix this, I suggest you either add the missing options (e.g., 4x6_with_packing_slips and letter_with_packing_slips) or add a default option that respects the current settings.
My products range for 4”x4”x1” at 0.86 lbs to 22”x13”x9” at 65.76 lbs (before pallet if LTL) shipping US and Canada at a minimum and potentially worldwide.I need an API for live rates for Squarespace. Currently, the website is developed and hosted on Squarespace 7.1. While I would prefer a live rate API between Squarespace and ShipStation, perhaps I need to port my site to another host IF a functioning live rate API to ShipStation exists elsewhere.Decisionguru
Hello!Is it possible to create a line item extended cost, as well as the total value column on Purchase Orders? The function and purpose of the PO is to show the costs and amount of the PO when sending it in to our vendors.Also, is there a way to customize the layout of PO’s? (i.e. column size, adding columns, etc...)
Currently when combining shipments (to same email, address, etc.) there is only 1 surviving order number.The other order numbers are saved and referenced in the product line item, but not a field that can be sent over to another system.If all lthe order numbers were saved in “internal notes” this would allow other systems to recieve the order numbers and mark them shipped.
Adding the ability to Bulk unselect Saturday Delivery would really improve the workflow.Right now, we bulk apply Saturday Delivery on Thursdays to see what can deliver on Saturday for FedEx Express (we ship chilled products). For all of the orders that are not available for Saturday, and for the ones that simply are not fulfilled on a Thursday, need to be gone through one by one in order to manually unselect Saturday Delivery.
When generating an order via API, there is no field to pass the customer/recipient's Tax ID/VAT Number. This complicates things as we must manually enter this information for each affected order in order to generate a valid commercial invoice, or when posting information to carriers for EDI. Please add the ability to pass this information via API.
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