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Currently, when trying to use a "Ship From" location that's in another country the error The requested service is unavailable between the selected locationsI contacted support and they told me that this is because the Ship From location is in a different country than the country listed on my ShipStation account. They also said that this could be a useful feature, and I should submit it here.I am requesting that a new feature be added that allows "Ship From" locations in countries other than what's listed on the user's ShipStation account.The reason we need this is because we have suppliers in other countries that fulfill orders for us, and they ship to our country (US), but we need the ability to create the label and send it to them.
When marking orders as shipped, you must scroll several times to get to "UPS" at the bottom of the "Carriers" dropdown since it's in alphabetical order. If the most popular carriers (or the ones used most often by the user) are placed at the top of the list, it would make it much quicker to select. Thanks!
I don't understand why ShipStation's API is so limited in its functionality. I am limited to Customer Name, Item Keyword or Country Code when searching for orders or shipments. Customer ID or Email Address is common sense to find specific customer orders or shipments.
Hi! It would be great if you could create a purchase order for your products and have a field for "on order" items. that way you could tell what was on hand, on order, allocated... and then therefore be able to identify if you do not have enough product either on hand or in production to fulfill your orders. I am looking for a whole other inventory integration just so we can do that, when I'm finding shipstation is overall closer to the type of inventory tracking I need minus the on order field. Just a thought/dream!
I know this has been posted before, but it needs to be posted again:Please let us generate pick lists with no order limits. Right now the maximum number of orders for which we can create pick lists is equal to the number of orders that can be displayed on a page (500). We regularly have many more orders than that, so we print two pick lists and then manually combine the two. It's very messy.
Please add functionality to Shipstation which will allow us to have a "live scale" at all times. During our peak season we process between 1000-2500 orders daily and saving that one little click to to weigh the shipments will save us time and money. Thanks.
We need to be able to generate packing slips for orders through your API.
Have Shopify's "Additional Details" and "Notes" sections import to different ShipStation fields! They are currently importing to 1 field in Shipstation, "Customer Order Notes". Currently, if an order in Shopify has any information stored in the "Additional Details" column of an order, that information is imported into Shipstation in the "customer Order Notes" Field. This is the same field that the Shopify "Notes" section imports to. Shopify businesses commonly use the Shopify "Notes" section for gift messages. So, when all this info is imported, you get a gift message + any data from the "Additional Details" column funneling all together in the same Shipstation field. This causes a huge headache for fulfillment and shipping teams that have to then manually separate a gift message from any other data that the import is capturing. Check out my images to see a live example.
It is very important to see this so we know what went wrong when we ship the wrong item to a customer. This should be available in the details of each sales order in Ship Station.
Currently, when generating a return label, you can only generate a label for a single package. Many of our orders are sent as multiple packages. If a customer desires to return there entire order, there isn't an easy way to generate multi-package return labels for an existing shipment. We'd really love this functionality.
Currently during an exchange, we reship the original order and then have to change the packing slip by hand writing the changes. While we could create manual orders for each of these, right now customer information does not automatically fill in all of the time when creating an order. When this happens we can go to the customers tab and then search for the customer and then create an order from there, but this seems like an extra step. It would be convenience to have a "duplicate order" button that would create a new order to the same recipient directly from the orders or shipments tab.
Hey everyone I’m trying to determine the fastest way to obtain shipping estimates for a large bulk order being sent to multiple different addresses, without manually entering each one into ShipStation.Has anyone found an efficient method or tool (within ShipStation or outside of it) to:Upload multiple addresses at onceGet a rate or cost estimate for each destinationIdeally export or view them together?Present them to client in a professional wayLooking for the quickest way to quote bulk shipping for multiple clients/locations. Any tips or workflows that have worked well for you would be super appreciated!Thanks in advance
Hello,The entire purpose of using ShipStation is to benefit from the preferred carrier pricing and integrated automation.Because it is not possible to schedule a pickup for Canpar on ShipStation the only solution is to go to the Canpar site to manually create a pickup request. To do so, Canpar obliges us to create one waybill on their website. The rate is much higher and defeats the purpose entirely.Everything is currently linked to our website to ensure a smooth, automated process without manual intervention. Having to log into another platform to redo work manually is inefficient and contrary to why we use ShipStation in the first place.Unless there is a proper solution in place, we will unfortunately have to suspend using Canpar through ShipStation, as the process is currently not viable for our operations.
Hello! Today I was trying to ship a package and had entered all of the address info correctly, and got a Green House Icon and "Address Validated" indicator but the label would not print and I kept receiving the "Address Format Invalid" error message in red. I spent a long time re-entering, double checking and clicking different shipping options but nothing worked. I finally spoke with support and then realized that I had accidentally entered the EMAIL ADDRESS in the "phone number" field. It was a very subtle mistake that was hard to catch, because the address was validated and the email was listed, but I had to see the tiny field text to realize my mistake!Once I moved the email address to the correct field (out of phone and into email field) everything worked fine.MY IDEA IS THIS: PLEASE HAVE AN ERROR MESSAGE FOR WHEN AN INVALID PHONE NUMBER OR EMAIL ADDRESS IS ENTERED OR IN THE WRONG FIELD! LUMPING IT IN WITH THE ADDRESS AS A WHOLE IS NOT HELPFUL. THANK YOUMY IDEA IS THIS:
Hi, It would be nice to have a field in Shipstation, that when a number is written there, it appears in the remarks field of the commercial invoice. I was told by my DHL Rep that this will be a requirement in the future due to everything going on in the US with every customer who has a Master File in their DHL account like us.
QR code Returns would be such a convenient way for our customers to return items to us. Not everyone has printers and the means to attach a printed label to a package and send it back. We have run into the situation multiple times were our customers needed to send an item back to us and did not have a printer to print the return label. We run a tire business and even affixing a label that is not a 4x6 strong adhesive label to a tire can be challenging. All this would be solved with the ability to just email our customers a return QR code instead of the shipping label to print, so they may drop of the package to the carrier, scan the QR code and the carrier can take care of the rest. We currently use Fed Ex Shipping and we see many shipping platforms offer QR code Returns. Please add QR code Returns to Ship Station!!!
It is a new service Sendle Australia are offering. I would like to be able to select it within Shipstation.
When an adjustment occurs, we need to receive a notification inside ShipStation and/or by email. Each adjustment should be attached to each order number and tracking number. We should not have to dig through your archaic report system. If an adjustment occurs, we should be able to see it with a * or red highlight inside the shipments tab.
A huge part of showing live rates to customers is for them to be able to see, in a transparent way how much shipping costs, especially compared to our free shipping tiers. By default, shipstation seems to have opted to show only the cheapest rate to customers using because "similar options are available". So, first of all, UPS Next Day Air is not a "similar option" to USPS. Second of all, it is not up to *shipstation* to decide what our customer wants, it is up to our customer. Some people prefer UPS because they live in a rural area, some people need priority mail. Showing only one rate because someone at shipstation decided that is the only way it can be is not good for us our or customers. What is strangest about this is that it seems like someone worked to implement this and not give the option to turn it off. Please allow us, the business owners to decide whether the true decision maker, the customer gets to decide what they prefer for live shipping rates.
Problems:1. Finding "New Order" is difficult. It should be the BIG button. Even starting a new order after printing a label is convoluted and difficult. This should be the easiest function of all.2. Allow direct entry of state. It's two letters, it's on our order, we don't need to scroll through a drop-menu, just let us enter it directly. I know, if we do it quick enough...but we can't always. Website programming issue.3. Let us set defaults like what we're shipping - most often a package. Why have to pick that every single time? Also, our default is no insurance. Every time. Our default is USPS - every time. 4. Once a package, size and weight are input we get a pop-over with price estimate. Pop-over is ok, but NOT on top of the menu I'm working with! Pop it over to the left side of the screen. 5. I constantly have issues with Shipstation not handling Captia correctly forcing a longin from another device, TFA, etc. I don't keep email on the PC used for shipping, so TFA is always a PITA. Can you send texts instead of emails? To more than one number (two of use us Shipstation regularly). 6. General navigation around the SS website is a mess. Very difficult and frustrating. Using SS is amost always a frustration. Yes, we save money, but frankly, sometimes it fights us so much we give up and take the package to the PO and pay full rate just to make it simple.
Would like the option to send notifications to a whole batch, currently do it 1 order at a time xD
Can we PLEASE get the option to show similar options in online checkouts? We have a large number of customer who have had bad experiences with either UPS or FedEx in their area and have strong preferences. I would really like to give our customers a choice without having to have Shopify shipping setup with carrier accounts to calculate the rates separately from ShipStation.
We're based in the UK and UPS Economy DDP is included in our UPS Worldwide Economy account, but not available in ShipStation. Please could it be added?Due to the tariff changes in the US and strike action in Canada it's important for us to have alternatives to Royal Mail for international shipping.Many thanks.
Make batch processing and error handling work like the previous version of Shipstation. I want the old version of batch processing and error resolution to work on the new version of shipstation. The issue is that there is no quick way to re-try to process the labels with the error or even print the labels that succeeded (after clicking on the order number that had the error and addressing the issue) without exiting that window and either finding my batch in Shipments > Batches or the label queue. This issue specifically is incredibly frustrating and not only slows down our shipping time but allows for shipping errors when trying to print all the labels from the batch. Furthermore, I have personally used Shipstation for the last 10 years and on the old version of shipstation this was never an issue and it always kept the "label batch status" window open during and after fixing the error to conveniently re-try the label after fixing the error as well as print all the labels in the correct order.. Keep the "label batch status" window open during and after fixing the errors for a quick label 'retry'!
Good Afternoon-I would like to request that you add the UPS Delivery Option "Direct Delivery Only" We are required to use that option for some of the items we ship & I'm sure you have other customers that would love to see this option as well.Thank you for your time & consideration!
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