When using the batch picking feature, we require the ability to unassign a tote from an order. Today, we encountered a situation where an order was in “Awaiting Shipment” but should have been placed on hold. Because the tote had already been scanned and assigned by the picker, it is now tied to that order and cannot be reassigned until the order is shipped.This limitation creates inefficiencies in our workflow, as the tote remains unavailable despite the order being on hold. A function to unassign or release totes from orders would greatly improve operational flexibility.
Inadvertently upgraded plan from legacy bronze to starter, now costs $10 more per month with decreased features, and they can’t switch me back. If the combine/split shipment feature could be added to this plan, that would be great. Also hoping this doesn’t affect the automatic importing feature. Just seems I am paying more for less functionality.
As the title suggests, using Royal Mail Tracked 48 from shipstation’s own Royal Mail option.(not the integrated OBA option) It always prints a certificate of posting for each label printed. This is a huge waste of paper, which as it is integrated label paper, is expensive per sheet. Wastes a full sheet for every label just to print the certificate, which I believe is not even necessary for tracked 48 as an acceptance scan and the barcode, show proof of posting. I have spoken (chatted) to support who advise me that this option currently does not exist.
Itemization of fees and surcharges for Ontrac
Please can the developers of Shipstation Connect allow it to start minimised. Every time I restart my computer it loads in the centre of the screen. This is really not necessary, and should be one of the options to allow it start minimised. Please can this be considered as a feature request for future editions?
We sell in bulk, and need a feature that allows our team to manually enter the quantity they are picking, so they do not need to scan an item hundreds of times.
Please fix the Currency Customs Declaration feature ASAP!! There should be the option to change the currency. I Just spoke to support and they told me that the account is restricted to the currency it is set up in and cannot be changed. "Ok. At this time, your customs declarations reflect the currency your account is currently set to and there is no option to change that. I apologize for the disappointment this may cause." This was never an issue with the previous platforms
Currently, packing slips are a global setting applied to all stores. If you have multiple stores where some packing slips are 4 X 6 and some packing slips are 8 X 11, you need to change the account settings every time you print. Would be way more convenient to be able to assign the size of the packing slips by store so you don't have to constantly change the account setting.
RTA - Parcelforce Express 48 Returns is not currently available through the Royal Mail (own account) integration. This is probably the most popular domestic Parcelforce returns label. Please look into enabling this option in your integration.
When adding inventory to warehouse, the "+ - =" interface is fastest for small mixed quantities, but some products are not listed if they are at zero inventory. Switching between views to add inventory in small quantities is time consuming and the 2 experiences are not similar.Like the "Show Inactive Products" checkbox, "Show out of stock" should be available on the inventory page.
Currently, when a customer orders more than one unit of the same item, the packing slip only shows the quantity as a number (e.g., Quantity: 2, 3, or 4) without any visual distinction. This makes it easy for the packing team to overlook that multiple units are required for the order.It is recommended to add a clear visual indicator when an item has a quantity greater than one. For example, the quantity line or the entire item row could be bolded, highlighted, or marked with a noticeable symbol. Many other systems already use this approach to make multi-quantity orders immediately visible to warehouse staff.Implementing this small change would significantly reduce packing mistakes and help ensure customers receive the correct number of items. It would also improve efficiency for the packing team by making multi-quantity orders easier to identify at a glance.
I recently spoke with a representative regarding a question about filtering inventory to display out-of-stock items. Unfortunately, I was informed that there is currently no way within the system to clearly identify when an item is completely out of stock. The interface only indicates when an item reaches the low inventory threshold. Once inventory reaches zero, the item disappears from the inventory interface entirely.This creates a significant operational issue for our team. When a product reaches zero stock, we have no immediate visibility into the shortage. As a result, orders may continue to come in for items that we do not have available, and we may not realize the product is out of stock until much later. This has the potential to disrupt fulfillment and negatively impact customers.Additionally, the system does not allow us to sort products by the On Hand Inventory column. The only available sorting options appear to be SKU, name, warehouse location, and weight (see below). If we were able to sort inventory from lowest to highest stock levels, it would provide at least a partial workaround for identifying products that are close to or at zero inventory.At the moment, the only method available to us is to manually scroll through all 691 products in the Products tab and visually check the inventory bar for empty stock. We then have to write those items down manually. This process alone can take around 10 minutes each time we need to check inventory levels, and it is far from an efficient or reliable solution.Our business is currently packing 40 or more orders per day, and it is critical that we have clear visibility into which items are out of stock. Being unable to quickly identify zero inventory items creates a serious operational risk.If there is any workaround available, or if there are plans to implement the ability to filter or sort by inventory quantity, it would be extremely helpful for our workflow.Thank you for your time and consideration. Sort inventory quantity workaround
I suggest adding a feature that allows users to assign a broker to any courier within the system. With this feature, users would be able to: Select any courier from the system Assign or reassign a broker as needed Benefits: Greater operational flexibility Improved coordination between brokers and couriers Better handling of urgent deliveries Avoid shipment delays
The current automated rule only sets tax identifiers for the EXPORTER, which isn’t useful. All B2B shipments to the EU require an EORI number for the RECIPIENT or IMPORTER located in the EU. It is a major problem that tax identifiers for the RECIPIENT need to be entered MANUALLY. There is no option to save tax identifiers to a customer, so that’s not an option either. Every international shipment requires the shipping team to look up and enter the customer’s tax identifiers (EORI and VAT). There should be a way to either automate the RECIPIENT tax identifiers or save them to the customer.
Currently can only sort by SKU, Name, Quantity, Warehouse Location on a packing slip. Would love to be able to use more than one of these features together. For example sort by Warehouse Location, then SKU. Would help direct the team to a specific location, then can follow flow of SKU.
Michael's (the craft store) just started a Marketplace today. Any idea when there will be an integration to connect a store? I'd hate to build something custom and then have a one-click store integration appear after all that work...
We would love an update within ship station so that the amount that is pulled from the invoice to autofill in the customs information includes final sub-total, so the true amount paid for the items and removes any discounts or promotions they've received on the order. For international customers, this is crucial to ensure they are not paying additional fees and duties on discounts or promotions they received. Thanks!
Hello, I would like to see ShipStation make packing slip sizes unique per store. Currently, the packing slip size is set account wide. However, we have various stores that would benefit from having different sized packing slips.For example, a wholesale store has more items per packing slip and requires more information on the packing slip. This store would use 8.5x11. A D2C store would use the 4x6 packing slip as less information is needed on the packing slip and it in general has a higher volume of packing slips generated (hello printing cost savings).Being able to set a packing slip size unique per store would greatly benefit our ShipStation experience and likely others. Hopefully this is seen and implemented in the near future!
I have just been told that the phone number associated with 2FA can NOT be updated. What!?! Phone numbers change, but most importantly, team members change. So whoever was in charge of the shipping and had their number in there may not be the person I want to get the 2FA’s now. But support just told me we can’t update that phone number???
They still require custom forms to generate shipping label (while they don’t print at the end)An PR is a domestic destination.
Until just recently, when we split an order, we could make the new split order a "dash one" and "dash two" and so forth. For example, Order #12345 needs to be split because we have part of the order available for shipment and the other half is waiting for stock to arrive on-site. In the past, we could split that order and have Order #12345 which ships now and Order #12345-1 which ships later. That also helped our accounting department bill each shipment appropriately because of their differentiating order #s.This new order screen layout has completely taken away that ability and that has dramatically and negatively affected our business. Now all shipments in that split order have the same order # but they don't have the same weights, the same # of units, the same shipping cost, etc. We can't bill based on order # now unless we manually differentiate the order #s before running them through our billing software. What an absolute pain!This also complicates when a customer calls about a shipment. They're going to provide us an order # and then we're going to have to figure out which of the splits on that order they're actually seeking info for. Not so hard when an order is split into two. But we often split orders into upwards of 7 shipments. Now we'll have to open each of those splits to find the info the customer is seeking. Again, what an absolute pain!Why in the world would you eliminate that function????? This new screen is NOT an improvement at all.
Hello.We have several apps that link to the information available in Shipstation. However, you have changed the column age information. We would like a new column to be created "Order Age". This information is essential for us. Before changing the "Age" column, this allowed us to know how long ago the orders were. Which is essential for our warranties and our policies! Please develop a new column "Order Age" which allows to know how many days ago the order goes back!!!Thank you,Sam
The ShipStation techs recommended I post this here as well. I would like to see a column added to the Orders page for “Requested Shipping.” We can currently sort orders by Date, SKU, Title, etc. but not by Requested Shipping Method.The problem this causes is when we do shipping batches of the same SKU and use the same shipping method based on cheapest cost, there’s not way to see if any of the orders have paid extra for expedited shipping (UPS day, etc.).If we could sort orders by Shipping Method first this would allow us to catch orders that have requested and paid for expedited shipping before we run our batches.The only way to check it now is to open every order individually and check the Requested Shipping Method. This wastes a lot of time on days when we have 500 orders.
I need our tips from Shopify to show up on our packing slip in ShipStation and reflect it in the total as well
Pick to Tote workflow: the current required sequence is scan location → scan bin → scan item. We would like to know if it is possible to adjust this to scan location → scan item → scan bin(s). Having the bin scan as the final step would help reduce confusion. There are instances where team members become distracted and forget which bin the item was intended for. Making the bin scan the last step would help prevent mistakes and improve accuracy.
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