Can we please have support for .webp images (currently only JPEG/JPG and PNG). webp is much better for use on websites. It would be really useful for our products with webp images to be able to display images on shipstation, as it is currently causing problems when picking items for orders since there is no image. We are trying to move away from JPEG and PNG to use only webp but cannot continue that process while it is not a supported file type on here.
New
Supported file types for product images
Yes, this!! We thought we were behind by miles just changing over to .webp images on our website this Fall, and I was shocked when I saw they weren't being supported in ShipStation.
We can't pick and pack orders easily without the images and are now seeing a jump in the time it takes for a single order since we can't see the items.
Unfortunately we won't be able to use ShipStation much longer if this isn't implemented, it leaves too much room for mistakes and is costing us in time.
Hello @ryan10,
Thanks for reaching out and for being a part of our community. We do not have an update at this time but we encourage all users to continue commenting and liking this post to voice support for this idea if this is something you would like to see. As soon as there are any updates to be provided, they will be shared here.
-Erin: Your Friendly Neighborhood ShipStation Community Manager
WebP is a modern image format that provides superior lossless and lossy compression for images on the web and should be supported to provide superior performance to clients.
PLEASE PLEASE provide support for WebP images. Why are we paying premium prices for a service that can't support the most modern image formats! ShipStation help us!
Hello, @WebSeller!
Thank you for your post! Our developers are aware of this request and are actively looking into it. We truly appreciate your patience and support as we work toward a solution!
Happy Shipping!
-Cara
We use ecwid shopping cart and they began converting the images to WebP. In our case it will be very difficult to ship if we are not able to see the product images.
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