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In Consideration

Alerts for shipment delivery exceptions

Related products:Orders & Shipment Management
  • April 25, 2018
  • 10 replies
  • 1 view
J
Recently we had a package that was returned to sender. The tracking information shows that we received the package, but we believe the package to be lost. Our team had not been regularly checking the delivery exceptions tab of the shipments page, so this order went into the error state without us knowing about it. If we could choose to turn on alerts when orders go into the delivery exception state, our team could have investigated and addressed the issue much sooner.

10 replies

S
  • steve42
  • August 8, 2018
Please add this.
J
  • jon15
  • September 27, 2018
PLEASE! I would love to have automatic alerts for shipment issues. It would be great to automatically know what's happening and be able to resolve the issues for my customers more quickly!
N
  • nick21
  • October 12, 2019
Please add this
B
Has this issue been resolved since the original inquiry?
Moderator-Davis
No text available
From Moderator Davis, May the force be with you!
S

Is there any update on this one? It was marked for investigation in 2021.

A
  • AP_Ship
  • October 20, 2023

Any update?

Manager-Erin
  • Manager-Erin
  • Employee
  • October 20, 2023

Hello @AP_Ship, 

 

Thanks for reaching out and for being a part of our community. We do not have an update on this idea at this time. As soon as we have an update to provide it will be added to this thread. 

 

-Erin: Your Friendly Neighborhood ShipStation Community Manager 

 

I
  • info120
  • December 6, 2023

we need this asap!!!!!!

S
  • senpai
  • May 20, 2024

PLEASE ADD THIS. I have customers doing chargebacks because USPS/UPS lost the packages (they haven't updated tracking in weeks, or it got returned to sender and we haven't received it) and it would REALLY help to have this feature to at least see when it's being returned to sender, so I can report the package as lost and help the customer ASAP as soon as I'm aware. Can't believe this has been asked for since 2018 and nothing has been added and it's 2024....

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