Allow for automation rules to work on multiple item orders

This features has been a request for years. Please make it a top priority. We love using your solution but are also evaluating other options because of this one lacking feature. We use Shipstation to manage production as well as shipments, and most of our orders contain multiple skus, making most of your automation rules useless to us for many of our orders. Specifically, we offer around 25 different product types managed by 5 different departments. If we sell wall art and glassware, an automation tagging each department or product type is necessary so both departments can work on their respective orders at the same time based on a tag, rather than having to assign to one and wait to assign it to another. Currently, you are our best option, but it would be very easy for a competitor to come in and disrupt your business by filling in the gaps your customers have been requesting for years.

Hello @wichitagiftco!

Thank you for posting in the community! A great solution would be to use product tags as criteria in your automation rules instead of item SKUs. We’ve got a detailed article to guide you through the process that I have linked here for you.  If you need any further assistance with adding tags or have any questions, feel free to reach out to support@shipstation.com—our team will be happy to help!

Happy Shipping!

-Cara

Please make this a feature

please please please 🙂 it would be very helpful to add this. 

The tag workaround breaks down fast. You need a rule per SKU combination, which at 25 products is already 300 pairs. And rules can't see tags applied in the same import pass, so chained logic fails quietly.

I hit this wall hard enough that I built on the API instead, where full order contents are visible (ShipExtension, my product, grain of salt). Nine years is a long time for a roadmap item. Hope it ships natively eventually.

Hey Yohei, 

The best practice is to use Product Tags. If you apply tags directly to your SKUs in the Products Tab,  ShipStation will instantly see those Product Tags on the order the second it imports. 

I hope relying on Product Tags instead of Order Tags helps stabilize your workflow while we continue pushing for native multi-item automation rules!